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I hereby notify you of my decision to terminate the contract relating to the Noom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Noom: Easy Method
What is Noom
Overview
Noom is a digital health and behaviour-change program focused on weight management and related services. It combines an app-based curriculum, tracking tools, and coaching or medical support depending on the program.
How it is delivered
Noom subscriptions are delivered through the Noom app and web subscription portal, and may be purchased directly or via third-party stores such as Apple App Store or Google Play.
How to cancel Noom
Cancel if you subscribed via iOS (Apple)
- Open the App Store on your Apple device and go to your account > Subscriptions.
- Find Noom and cancel the subscription from Apple’s subscription settings.
- Note: Cancelling in the Noom app or uninstalling the app will NOT cancel an App Store subscription.
Cancel if you subscribed via Android (Google Play) or web
- Google Play (Android): Open Google Play Store > Menu > Subscriptions > select Noom > Cancel subscription.
- Web / Noom Subscription Portal: Sign into the Noom Subscription Portal on the web and click “Cancel Subscription” to turn off auto-renewal.
- After cancellation via web or app portal, access continues until the end of the current billing period.
What happens when you cancel
Access after cancellation
When you cancel, your subscription’s auto-renewal is turned off but you keep access until the end of the paid billing period.
Access ends only after the current billing cycle expires; you will not receive a pro-rated refund for unused time unless a refund is approved.
Billing and data
To avoid another charge you must cancel before the next billing date (Noom notes submission by 11:59 p.m. Eastern time prior to the next billing date).
Noom retains account data per its policies; consider exporting or saving any personal data you want before deleting an account.
Will I get a refund?
Refund windows and general policy
- Noom Weight: Refunds may be available if requested within 14 days of your first charge. Renewal charges are typically non-refundable.
- Noom Med: Refunds may be available within 14 days of your charge unless a prescription has already been written. Once prescribed, refunds are not possible.
- General digital purchases and add-ons: May be eligible for refund if requested within 14 days via the Noom chat or contact form.
Exceptions and how to request
Renewal charges are not refundable in most cases, so request refunds promptly for initial charges if eligible.
To request a refund, use Noom’s chat support or contact form linked in the support pages; include your account details and date of charge.
Noom plans and pricing
Pricing summary
Listed prices below are published in USD and are for the standard Noom Weight program. Prices may change and local currency conversion is not provided by Noom for Nigeria.
Plan table
| Plan | Price (USD) | Billing Period | Features |
|---|---|---|---|
| Monthly auto-renewing | $70 USD | Monthly | Standard Noom Weight program |
| 2-month auto-renewing | $129 USD | 2 months | Standard Noom Weight program |
| 3-month auto-renewing | $159 USD | 3 months | Standard Noom Weight program |
| 4-month auto-renewing | $169 USD | 4 months | Standard Noom Weight program |
| 5-month auto-renewing | $174 USD | 5 months | Standard Noom Weight program |
| 6-month auto-renewing | $179 USD | 6 months | Standard Noom Weight program |
| 7-month auto-renewing | $184 USD | 7 months | Standard Noom Weight program |
| 8-month auto-renewing | $189 USD | 8 months | Standard Noom Weight program |
| 9-month auto-renewing | $195 USD | 9 months | Standard Noom Weight program |
| 10-month auto-renewing | $199 USD | 10 months | Standard Noom Weight program |
| 11-month auto-renewing | $205 USD | 11 months | Standard Noom Weight program |
| Annual (12-month) auto-renewing | $209 USD | Annual | Standard Noom Weight program |
Your consumer rights in Nigeria
General cancellation and refunds
You retain access to a paid subscription until the end of the current billing period after cancellation.
To avoid a renewal charge, cancel before the next billing date; Noom notes cancellation should be submitted by 11:59 p.m. Eastern time prior to the billing date.
Local remedies and tips
- Keep receipts, screenshots of cancellation confirmation, and transaction dates as evidence for disputes.
- If you believe you were charged unfairly, contact your card issuer or payment provider to dispute the charge under Nigerian banking dispute procedures.
- Check local consumer protection resources in Nigeria for additional rights; this guide is informational and not legal advice.
Customer experiences
Positive feedback
Many users praise Noom’s user-friendly interface, structured educational content, and coaching accountability.
Some report reaching weight-loss goals, appreciating clear communication with mentors or doctors, and finding motivational coaching useful.
Negative feedback
Common complaints include difficulty cancelling subscriptions and reports of being charged after attempting to cancel.
Other issues raised by users include robotic or limited customer support, app bugs, food database inaccuracies, and concerns over value versus cost.
Documentation checklist
Before contacting support
- Account email used for Noom and subscription receipt or transaction date.
- Screenshots of subscription settings showing active subscription and cancellation attempts.
- Payment method used and the exact charge amount and date.
When requesting a refund or dispute
- Copy of the refund request or chat transcript with Noom support.
- Bank or card statement line showing the charge.
- Any prescription confirmation for Noom Med if disputing a non-refundable charge.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Noom app does not cancel subscriptions purchased through Apple or Google Play.
Always cancel through the store you used to subscribe or through the Noom Subscription Portal on web.
Missing timing or using the wrong channel
Waiting until after the renewal date or cancelling with the wrong provider often results in another charge.
Cancel at least before the next billing date (Noom references 11:59 p.m. Eastern) and follow the exact steps for your purchase channel.
Comparative recap
Quick comparison
| Topic | App Store (iOS) | Google Play (Android) | Web / Subscription Portal |
|---|---|---|---|
| How to cancel | App Store > Account > Subscriptions | Google Play Store > Menu > Subscriptions | Sign in to Noom Subscription Portal > Click “Cancel Subscription” |
| Refund window (initial charge) | 14 days for Noom Weight (request via Noom) | 14 days for Noom Weight (request via Noom) | 14 days for Noom Weight (request via Noom) |
| Access after cancel | Access until end of billing period | Access until end of billing period | Access until end of billing period |
Takeaway
Cancel using the same channel you used to subscribe, request refunds quickly if eligible, and keep documentation of all actions and charges.
After cancelling
Follow-up actions
- Save cancellation confirmation screenshots or emails.
- Monitor your bank/card statement for any unexpected charges following cancellation.
- Export any app data you wish to keep before deleting the account.
Helpful links
Address
Noom corporate address
Noom, Inc. One Palmer Square, Suite 441 Princeton, NJ 08542
Contact tips
Use the in-app chat or support forms for account-specific assistance and include account identifiers and receipts.
If you need to escalate a dispute, keep records and consider contacting your payment provider or local consumer protection agency in Nigeria.