Cancel Noom: Easy Method

What is Noom

Overview

Noom is a digital health and behaviour-change program focused on weight management and related services. It combines an app-based curriculum, tracking tools, and coaching or medical support depending on the program.

How it is delivered

Noom subscriptions are delivered through the Noom app and web subscription portal, and may be purchased directly or via third-party stores such as Apple App Store or Google Play.

How to cancel Noom

Cancel if you subscribed via iOS (Apple)

• Open the App Store on your Apple device and go to your account > Subscriptions.
• Find Noom and cancel the subscription from Apple’s subscription settings.
• Note: Cancelling in the Noom app or uninstalling the app will NOT cancel an App Store subscription.

Cancel if you subscribed via Android (Google Play) or web

• Google Play (Android): Open Google Play Store > Menu > Subscriptions > select Noom > Cancel subscription.
• Web / Noom Subscription Portal: Sign into the Noom Subscription Portal on the web and click “Cancel Subscription” to turn off auto-renewal.
• After cancellation via web or app portal, access continues until the end of the current billing period.

What happens when you cancel

Access after cancellation

When you cancel, your subscription’s auto-renewal is turned off but you keep access until the end of the paid billing period.

Access ends only after the current billing cycle expires; you will not receive a pro-rated refund for unused time unless a refund is approved.

Billing and data

To avoid another charge you must cancel before the next billing date (Noom notes submission by 11:59 p.m. Eastern time prior to the next billing date).

Noom retains account data per its policies; consider exporting or saving any personal data you want before deleting an account.

Will I get a refund?

Refund windows and general policy

• Noom Weight: Refunds may be available if requested within 14 days of your first charge. Renewal charges are typically non-refundable.
• Noom Med: Refunds may be available within 14 days of your charge unless a prescription has already been written. Once prescribed, refunds are not possible.
• General digital purchases and add-ons: May be eligible for refund if requested within 14 days via the Noom chat or contact form.

Exceptions and how to request

Renewal charges are not refundable in most cases, so request refunds promptly for initial charges if eligible.

To request a refund, use Noom’s chat support or contact form linked in the support pages; include your account details and date of charge.

Noom plans and pricing

Pricing summary

Listed prices below are published in USD and are for the standard Noom Weight program. Prices may change and local currency conversion is not provided by Noom for Nigeria.

Plan table

Your consumer rights in Nigeria

General cancellation and refunds

You retain access to a paid subscription until the end of the current billing period after cancellation.

To avoid a renewal charge, cancel before the next billing date; Noom notes cancellation should be submitted by 11:59 p.m. Eastern time prior to the billing date.

Local remedies and tips

• Keep receipts, screenshots of cancellation confirmation, and transaction dates as evidence for disputes.
• If you believe you were charged unfairly, contact your card issuer or payment provider to dispute the charge under Nigerian banking dispute procedures.
• Check local consumer protection resources in Nigeria for additional rights; this guide is informational and not legal advice.

Customer experiences

Positive feedback

Many users praise Noom’s user-friendly interface, structured educational content, and coaching accountability.

Some report reaching weight-loss goals, appreciating clear communication with mentors or doctors, and finding motivational coaching useful.

Negative feedback

Common complaints include difficulty cancelling subscriptions and reports of being charged after attempting to cancel.

Other issues raised by users include robotic or limited customer support, app bugs, food database inaccuracies, and concerns over value versus cost.

Documentation checklist

Before contacting support

• Account email used for Noom and subscription receipt or transaction date.
• Screenshots of subscription settings showing active subscription and cancellation attempts.
• Payment method used and the exact charge amount and date.

When requesting a refund or dispute

• Copy of the refund request or chat transcript with Noom support.
• Bank or card statement line showing the charge.
• Any prescription confirmation for Noom Med if disputing a non-refundable charge.

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the Noom app does not cancel subscriptions purchased through Apple or Google Play.

Always cancel through the store you used to subscribe or through the Noom Subscription Portal on web.

Missing timing or using the wrong channel

Waiting until after the renewal date or cancelling with the wrong provider often results in another charge.

Cancel at least before the next billing date (Noom references 11:59 p.m. Eastern) and follow the exact steps for your purchase channel.

Comparative recap

Quick comparison

Takeaway

Cancel using the same channel you used to subscribe, request refunds quickly if eligible, and keep documentation of all actions and charges.

After cancelling

Follow-up actions

• Save cancellation confirmation screenshots or emails.
• Monitor your bank/card statement for any unexpected charges following cancellation.
• Export any app data you wish to keep before deleting the account.

Helpful links

• Noom cancel subscription FAQ
• Noom refund policy
• Noom subscription portal / support

Address

Noom corporate address

Noom, Inc. One Palmer Square, Suite 441 Princeton, NJ 08542

Contact tips

Use the in-app chat or support forms for account-specific assistance and include account identifiers and receipts.

If you need to escalate a dispute, keep records and consider contacting your payment provider or local consumer protection agency in Nigeria.