Cancel REX MD online
Serviço de cancelamento N.º 1 em Brazil
4.9Calculated on 5.6K reviews
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Rex Md.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Rex Md: Complete Guide
What is Rex Md
Service overview
Rex Md is a US‑based online telehealth and prescription service that connects patients with clinicians, provides consultations, and ships prescription medications by mail.
The service operates subscription options (auto‑ship or membership plans) and one‑off prescription orders, and it primarily serves customers from the United States.
How it works
Users complete an online intake or telehealth visit, receive a prescription if appropriate, and have medication shipped to a provided address.
Subscriptions can renew automatically unless cancelled; app store subscriptions must be managed through Apple or Google Play where applicable.
How to cancel Rex Md
Cancel via customer support (recommended)
- Email support@rexmd.com stating your full name, order/subscription ID, and request to cancel. Keep a copy of the sent email.
- Call the company phone numbers listed on their site; numbers vary by region (examples: 1‑866‑294‑3772 or 800‑843‑9977). Note call hours may follow US time zones.
Cancel App Store / Google Play subscriptions
- iOS (App Store): Open your Apple ID > Subscriptions, find Rex Md and cancel there. You cannot cancel App Store subscriptions from inside the Rex Md app.
- Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions, locate Rex Md and cancel. Uninstalling the app does not cancel the subscription.
Timing and auto‑ship windows
- Auto‑ship or Discount Club subscriptions often require cancellation within a specified window (examples reported: 8 - 12 hours before renewal) to avoid a shipment or charge.
- If enrolled in a GLP‑1 program or similar, you may cancel any time before the next prescription is issued to stop future shipments.
What happens when you cancel
Access and future renewals
Cancellation stops future automatic renewals or shipments once processed; you should receive confirmation from support.
If you cancel after a renewal cutoff you may still be charged for the next shipment and must then request a refund or credit per policy.
Account data and prescriptions
Your account information and prescription records are generally retained according to Rex Md’s policies and applicable health record rules.
Ask support how long records are kept if you need deletion or copies for your medical file.
Will I get a refund?
General refund policy
Prescription medications are generally non‑refundable and non‑returnable; Rex Md states prescription sales are final.
This means routine returns or refunds for used prescription products are usually not available.
Exceptions and discretionary refunds
- Order cancellations made by the company for pricing or inventory errors are typically eligible for a full credit or refund.
- Subscription refunds may be issued at company discretion; customers frequently report difficulty obtaining refunds, so documentation and persistent follow‑up are important.
Rex Md plans and pricing
Overview of available plans
Below are representative per‑dose and monthly prices collected from public sources. Prices were originally shown in USD and may be converted; use the table to compare typical plans.
| Plan | Price | Period | Features |
|---|---|---|---|
| Generic Viagra (sildenafil, per dose) | €1.84 - €5.52 | Per dose | As needed ED treatment |
| Brand‑name Viagra (per dose) | €88.32 | Per dose | Branded ED treatment |
| Generic Cialis (tadalafil, per dose) | €5.52 | Per dose | As needed ED treatment |
| Brand‑name Cialis (per dose) | €26.68 | Per dose | Branded ED treatment |
| Daily generic Cialis (per dose) | €1.84 | Per dose | Daily low‑dose ED prevention |
| Sertraline (monthly) | €22.08 - €24.84 | Monthly | Premature ejaculation treatment |
| Finasteride (monthly) | From €18.40 | Monthly | Testosterone/hair loss treatment |
| Weight Management Program | From €69 | Monthly | Membership program, meds not included |
Your consumer rights in Nigeria
Jurisdictional limits
Rex Md is a US‑based provider, so Nigerian consumer protections may be harder to enforce directly against the company.
Cross‑border purchases often follow the provider’s terms, but local channels can still help you seek remedies.
Practical steps under Nigerian law
- Contact your bank or card provider immediately if you have unauthorized charges; banks can sometimes reverse or dispute transactions.
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at https://fccpc.gov.ng if you believe you were misled or denied rightful remedies.
- Keep invoices, emails, and screenshots to support disputes with your payment provider or FCCPC.
Customer experiences
Positive reports
Many customers praise responsive and courteous customer service staff, discreet packaging, and ease of use on ordering platforms.
Trustpilot contains numerous positive reviews highlighting helpful support representatives and timely assistance.
Negative reports
There are frequent complaints about difficulty cancelling subscriptions, unexpected charges, shipping delays, and poor refund outcomes.
Some review sites and the BBB record multiple serious complaints; several users describe long disputes over refunds or cancellations.
Documentation checklist
What to gather before you contact support
- Order number, subscription ID, and the email address used for the account.
- Dates and times of charges, renewal notices, and shipment tracking numbers if available.
- Copies/screenshots of terms, receipts, cancellation requests, and any correspondence with support.
What to keep after cancellation
- Confirmation of cancellation from Rex Md (email or ticket number).
- Bank or card statements showing any disputed charges and any refunds issued.
- Records of follow‑up communications if a refund or credit was promised.
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the mobile app and assume their subscription is cancelled; app removal does not stop App Store or Google Play subscriptions.
Always cancel in your Apple or Google subscription settings if you subscribed through those stores.
Missing cancellation windows
Customers sometimes cancel after the auto‑ship cutoff (often hours before renewal) and still get charged for the next shipment.
To avoid this, confirm the exact renewal cutoff with support and submit cancellation well before that time.
Comparative recap
Quick feature comparison
| Feature | Rex Md | Action for Nigerian customers |
|---|---|---|
| Primary cancellation method | Email or phone support; App Store/Google Play for app subscriptions | Contact support@rexmd.com and your payment provider; cancel in Apple/Google if applicable |
| Refunds for prescriptions | Generally no refunds; sales final for prescription meds | Expect limited options; escalate to bank dispute or FCCPC if charged unfairly |
| Subscription timing risk | Short cancellation windows reported (e.g., 8 - 12 hours before renewal) | Cancel well before renewal and retain written confirmation |
| Customer service quality | Mixed - many positive reps noted, but also complaints and slow resolutions | Document interactions, persist politely, and use escalation paths if needed |
After cancelling
Follow up steps
Wait for written confirmation of cancellation and keep that record. Monitor your bank/card statements for any further charges.
If charged after cancellation, contact Rex Md support immediately and open a dispute with your payment provider if required.
Helpful links
- Email support@rexmd.com
- Rex Md returns & refunds (support article)
- Rex Md terms of service
- How to cancel (third‑party guide)
- Trustpilot reviews
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Corporate office
Klein Moynihan Turco LLP
800 Third Avenue, Suite 2800, New York, New York 10022, United States
Notes on contacting from Nigeria
There is no Nigeria‑specific postal address for cancellations; use email or phone and escalate to your bank or FCCPC if needed.
Keep time zone differences in mind when calling and allow for international call charges or use email as the primary channel.
FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.