Cancel Whoop: Easy Method

What is Whoop

Overview

Whoop is a wearable fitness and health monitoring system that combines a sensor device with a subscription-based analytics and coaching service.

The service tracks sleep, recovery, strain, and other biometric data and delivers personalised insights through the Whoop app.

Who this guide is for

This guide is for users in Nigeria who want clear instructions to cancel Whoop memberships, understand refunds, and know their local consumer rights.

It summarises official policies, common user experiences, and practical steps to improve the chance of a smooth cancellation.

How to cancel Whoop

Cancel using the Whoop app

• Open the Whoop app on your phone.
• Tap More → My Membership → Manage Membership.
• Follow the on‑screen prompts to cancel; confirm the cancellation when asked.
• If your membership is paused, reactivate it first, then follow cancellation steps.

Cancel on the web or by mail

• On web, sign in at app.whoop.com, go to Membership and click “Cancel Your Membership.”
• To cancel by post, send a signed revocation letter to the legal address: WHOOP, Inc. One Kenmore Square #601 Boston, MA 02215, Attn: Legal Department.
• Keep screenshots or copies of confirmation pages, and note the date and time of cancellation.

If you need help

• Contact Whoop support through the app or web chat; be prepared for AI-driven responses and possible delays.
• Document all interactions (timestamps, agent names, transcripts) in case you need to escalate or dispute charges.

What happens when you cancel

Access and billing

Cancellation typically becomes effective at the end of your current billing term; you will retain access until that date.

Whoop's Terms of Use state there are no prorated refunds for unused time in an active term.

Device and account data

You remain responsible for returning the Whoop Device within applicable return windows to secure refunds tied to the Initial Membership Fee.

Your app data usually remains accessible in your account, but check Whoop settings for data export and retention options.

Paused or trial memberships

Paused memberships generally must be reactivated before you can cancel via the normal flow.

Trial cancellations often carry specific return deadlines and restocking fees if the device is not returned on time.

Will I get a refund?

Standard refund policy

Whoop offers a 30‑day return policy: cancel and return the device within 30 days of receipt for a full refund of the Initial Membership Fee, minus return shipping costs.

WHOOP’s Terms of Use also say cancellations are effective at the end of the term and do not automatically trigger prorated refunds.

Exceptions, trials and timing

• If you cancel a trial membership, you must return the device within 14 days of cancellation to avoid restocking fees (examples cited: $75 sensor, $49 battery pack).
• Contacting support within 3 days after a renewal may make a full refund possible; between 31 - 90 days a prorated refund might be considered if the device hasn’t been used.
• If Whoop makes a material change to Terms of Use, customers may cancel and request a prorated refund within 30 days of that change.

Whoop plans and pricing

Pricing table

Notes on prices

Prices are provided in euros and were converted from Nigerian Naira using an example exchange rate; actual amounts may vary depending on source and date.

Check local retailers (Jumia, authorised resellers) and Whoop for current offers and exact billing details before purchase or cancellation.

Your consumer rights in Nigeria

Key protections under FCCPA 2018

Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights to returns and refunds for defective, misrepresented, or unsuitable goods.

No‑refund policies that deny these statutory rights may be unlawful under FCCPA (see Section 122 and related provisions).

How to enforce your rights

• Keep purchase receipts, order confirmations, and communication records with Whoop.
• If you believe Whoop’s policy conflicts with FCCPA, contact the Federal Competition and Consumer Protection Commission (FCCPC) and consider legal advice.
• Use documented complaints and timestamps when escalating to payment providers (bank/card issuer) or regulators.

Customer experiences

Positive feedback

Many users praise Whoop’s health monitoring, screen‑less design, personalised coaching, and positive effects on sleep and fitness outcomes.

These strengths are often cited as the main reason users keep their subscription despite cost concerns.

Negative feedback

Recurring complaints include difficulty cancelling subscriptions because of hidden or broken cancellation flows and slow, AI‑dominated customer service.

Users also report convoluted return processes, concerns about subscription value, and occasional inaccuracies in heart‑rate monitoring during exercise.

Documentation checklist

Required items

• Order number, purchase date, and payment method details.
• Device serial number and photos of the device (if returning).
• Screenshots of your Membership page showing subscription status and cancellation confirmation.

Helpful extras

• Proof of postage/tracking number for returned devices.
• Copies of all support chat transcripts or email correspondence with Whoop.
• Bank or card statements showing Whoop charges for dispute purposes.

Common mistakes

Timing and return window errors

Waiting too long to return the device is a frequent mistake; missing the 30‑day (or 14‑day trial) window can mean losing eligibility for a full refund or incurring restocking fees.

Always check the exact receipt date and start your return early to allow shipping time.

Assuming immediate refunds or cancellation

Many users assume cancellation stops charges immediately; in reality, cancellation often takes effect at the end of the billing term and does not guarantee prorated refunds.

If your membership was paused, attempting to cancel without reactivating first can break the cancellation flow - reactivate if necessary.

Comparative recap

Summary table

Takeaway

Plan returns around the 30‑day window, document everything, and expect cancellation to take effect at the end of the billing term unless otherwise agreed with support.

If you face disputes, use documented evidence to escalate to payment providers or the FCCPC in Nigeria.

After cancelling

Follow‑up actions

• Return the device using tracked shipping if you want a refund; keep the tracking number and proof of delivery.
• Watch your bank/card statements for unauthorized or continuing charges and save cancellation confirmations.
• Export any app data you want to keep before losing access at term end.

Useful links

• Whoop Terms of Use - explains cancellation, refunds, and terms.
• Community guide: How do I cancel a membership?
• Community thread: cancellation and customer experience issues

Address

Mail revocation address

WHOOP, Inc.

One Kenmore Square #601

Boston, MA 02215

Attn: Legal Department

Notes on using the address

This address is listed in Whoop’s Terms of Sale for revocation notices; use registered or tracked mail and keep proof of posting.

If you are in Nigeria, include clear contact details and copies of purchase documents when sending a cancellation by post.