Cancel Aon: Step-by-Step Guide

What is Aon

Overview

Aon is a global professional services firm providing risk, retirement and health solutions, including insurance broking and risk management services in New Zealand.

Services in New Zealand

Aon NZ offers business and personal insurance placement, advisory services and premium funding options tailored to client needs across multiple industries.

How to cancel Aon

Initial considerations

Before cancelling, check your policy schedule, any cooling-off period, premium funding arrangements and whether a broker placed the policy on your behalf.

Step-by-step cancellation

• Locate your policy number and any broker contact details from your certificate of insurance.
• Contact your broker or Aon client service by phone to discuss intent to cancel and any implications.
• Prepare a written cancellation request that includes policy number, full name, contact details, effective cancellation date and signature.
• Send the written notice by post to Aon's Auckland PO Box or via the email address shown on your policy documents.
• Confirm receipt and obtain written confirmation of cancellation and any refund or outstanding balance details.

What happens when you cancel

Coverage and claims

Cancellation ends the insurer's cover from the effective cancellation date stated in your notice or agreed with Aon.

Any claim arising after the cancellation date is normally not covered unless otherwise agreed in writing.

Policy administration and data

Aon will update its systems and cease billing after cancellation, subject to premium funding or outstanding charges.

Your personal information will remain on file as required for record-keeping, regulatory or claims purposes in line with privacy law.

Will I get a refund?

General refund practice

Refunds depend on the terms of your specific policy. Many insurers provide a pro rata refund for unused premium, less any applicable fees.

Short-rate or cancellation fees may apply, especially for mid-term cancellations on some commercial policies.

Common exceptions

• If a claim has already been paid or is outstanding, refund amounts may be reduced or withheld.
• Premium funding arrangements may attract early repayment fees or funding charges that affect the refund.
• Some policies (short-term or specialty) may be non-refundable or subject to specific contract terms.

Aon plans and pricing

Pricing summary

No standard NZD price list is publicly available for Aon insurance plans for 2024 - 2025; pricing is custom-quoted based on client-specific factors.

Aon does offer premium funding to spread payments monthly, which may affect total cost and cancellation treatment.

Table of plan types

Your consumer rights in New Zealand

Key legal protections

Consumers have protections under general laws such as the Fair Trading Act and the Privacy Act 2020 when dealing with insurers and brokers.

You have the right to accurate disclosure of policy terms, clear premium details and a statement of any fees or commissions.

Dispute resolution and complaints

You can use Aon's internal complaints process in the first instance; details should be in your policy documents or on Aon's website.

If unresolved, you can escalate to an approved external dispute resolution (EDR) scheme; EDR contact details are provided in policy paperwork and on regulator websites.

Customer experiences

Common positive feedback

Many customers report professional broker support, tailored risk advice and helpful premium funding options for cashflow management.

Clients often praise Aon's ability to place complex or large commercial risks with specialist underwriters.

Common negative feedback

Some customers note complexity in cancellation terms, variation in refund outcomes and delays in receiving written confirmation.

Experiences can vary by broker and policy type, so review your specific documentation and seek clarification before cancelling.

Documentation checklist

Essential documents to prepare

• Policy schedule and certificate of insurance (policy number included).
• Copy of the written cancellation request with signature and effective date.
• Proof of identity and any corporate authorisation if cancelling on behalf of a business.

Supporting documents to include

• Evidence of any new insurance start date if transferring cover (to avoid gaps).
• Broker correspondence, premium funding agreements and recent payment receipts.
• Contact details for where any refund should be paid (bank account information).

Common mistakes

Not checking premium funding

Many policyholders cancel without checking premium funding arrangements; this can lead to unexpected early repayment charges or reduced refunds.

Always verify with the funder whether cancellation triggers additional costs before sending notice.

Failing to get written confirmation

Relying on a verbal agreement to cancel is risky; customers sometimes assume cancellation occurred without receiving written confirmation and later face continued billing.

Always obtain and retain written confirmation of the cancellation effective date and any calculated refund or outstanding balance.

Comparative recap

How Aon compares

The table below summarizes typical attributes of Aon compared with a typical New Zealand insurer or broker so you can assess convenience and likely outcomes.

Quick comparison table

After cancelling

Next steps

Keep your cancellation confirmation and any refund calculations for tax and record purposes.

If moving to a new insurer, ensure cover starts before or on the cancellation date to avoid gaps.

Helpful links

• Aon New Zealand - contact details and client service information.
• Financial Markets Authority (FMA) - regulatory information and approved dispute resolution guidance.
• Office of the Privacy Commissioner - information on your privacy rights in New Zealand.
• Consumer protection resources - general guidance on consumer rights and complaints.

Address

Primary postal address

Send written cancellation notices to Aon New Zealand’s postal address unless instructed otherwise by your broker.

Address: PO Box 1184, Shortland Street, Auckland 1140, New Zealand

Confirm local instructions

Some regions or policy types may use alternative regional P.O. Boxes or email addresses; verify the correct destination with your broker or on your policy documents.

Retain proof of posting or a delivery receipt when sending cancellations by post.