Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pets Best service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pets Best: Step-by-Step Guide
What is Pets Best
Overview
Pets Best is a pet insurance provider that offers policies to cover veterinary treatment costs, claim reimbursement, and related services. Their publicly stated cancellation and refund terms are available through their FAQ and support channels.
Who they serve
Pets Best primarily operates in the United States and provides online account management and customer support for policyholders. Information about availability or pricing in Nigeria is not provided by Pets Best.
How to cancel Pets Best
Primary cancellation methods
- Contact Pets Best directly to request cancellation; cancellation becomes effective the day after your request is received.
- Expect processing to typically take 2 - 5 days and to receive an email confirmation when cancellation is complete. Pets Best FAQ
Step-by-step cancellation guide
- Locate your policy number and recent account details before contacting support.
- Call customer support or use the Pets Best contact form to request cancellation and state your desired effective date (cancellation normally takes effect the day after request).
- If you prefer postal cancellation, send a written request to Pets Best at their mailing address (see Address section).
- Keep records: save confirmation emails, screenshots, or delivery receipts until you receive final confirmation and any refund.
What happens when you cancel
Coverage and effective date
Cancellation typically becomes effective the day after Pets Best receives your request.
Coverage ends at the end of the current billing period or on the specified date you arranged with Pets Best.
Payments, recurring charges and account data
- Scheduled recurring payments cease after cancellation is processed.
- If you prepaid, Pets Best typically issues refunds via the original payment method; processing time is reported separately.
- Pets Best will retain policy records per their data-retention practices; keep copies of confirmations and communications.
Will I get a refund?
Refund policy
If you cancel within 30 days, Pets Best typically prorates the refund by the number of days remaining on the policy period.
No refund is usually issued if any claim has been initiated or paid during the policy period.
Exceptions and timing
- Refunds are generally returned via the original payment method and can take about 10 - 14 business days to arrive after processing. Source
- Processing of the cancellation itself typically takes 2 - 5 days; you will receive an email confirmation when the cancellation is complete. Pets Best FAQ
- Keep in mind that if a claim exists for the policy period, Pets Best’s stated policy is that no refund will be issued. Source
Pets Best plans and pricing
Available plans
Pets Best offers multiple plan options in its primary market, typically varying by reimbursement percentage, annual limits, and deductibles.
No verified plan names or Nigeria-specific pricing are available from Pets Best public sources for Nigeria.
Pricing in Nigeria
Pets Best does not publish pricing in EUR or Nigeria-specific rates; available pricing examples are for the United States and in USD.
| Plan | Monthly price (EUR) | Notes |
|---|---|---|
| Standard | Varies | No Nigeria pricing available |
| Comprehensive | Varies | No Nigeria pricing available |
| Custom/Other | Varies | Pricing listed in USD for US market only |
Your consumer rights in Nigeria
Local regulatory context
Pets Best’s documentation does not reference a statutory 14‑day cooling‑off right specific to Nigeria or EU‑style protections.
Consumers in Nigeria should check local insurance rules and any protections that apply to cross-border or foreign insurers.
Practical steps to verify rights
- Contact the National Insurance Commission (NAICOM) or a local consumer-protection agency to confirm cancellation and refund rights in Nigeria.
- Retain all policy documents, emails, and proof of payment to support any dispute or regulatory complaint.
Customer experiences
Positive feedback
- Users report ease of submitting claims, timely reimbursements, and a user-friendly app in many cases. Trustpilot
- Some reviewers describe compassionate support and quick claim payments, even during service updates. Reddit
Negative feedback
- Many complaints mention difficulty cancelling policies, continued billing despite cancellation attempts, and failed email/fax cancellations. Trustpilot
- Users also report system/login errors, long customer support waits, poor responsiveness, and disputed claim handling or unexpected premium increases. Reddit
Documentation checklist
Before you contact Pets Best
- Policy number and pet details (name, species, DOB).
- Recent billing statement or proof of payment.
- Reason for cancellation and preferred effective date.
If you need a refund or dispute
- Copies of any claims submitted or paid during the policy period.
- Saved emails, call reference numbers, or delivery receipts for mailed requests.
- Bank or card statements to verify payment method for refunds.
Common mistakes
Failure to confirm cancellation
Some policyholders report sending cancellation requests by email or fax but not receiving confirmation, after which billing continued.
Always obtain and save a written confirmation (email or letter) showing the cancellation date and effective date.
Missing or incomplete documentation
Not providing a clear policy number, recent payment info, or proof of identity delays processing and refunds.
Also beware of account access issues; system or login failures have been reported and can block self-service cancellation attempts.
Comparative recap
Quick comparison
| Feature | Pets Best (what to expect) |
|---|---|
| Cancellation effective date | Effective the day after request is received |
| Processing time | Typically 2 - 5 days to process cancellation |
| Refund within 30 days | If cancelled within 30 days, refund prorated by days remaining |
| Refund if claim exists | No refund generally if any claim was initiated or paid |
| Refund timing | Refunds typically issued via original method within 10 - 14 business days |
| Claims after cancellation | You may file claims for treatments during active policy period for up to 90 days after the visit |
Notes
- Reviewers report both quick payments and significant service or communication problems; outcomes can vary by case.
- Verify local consumer rights in Nigeria; Pets Best documentation does not promise an EU-style 14‑day cooling-off period.
After cancelling
Next steps to monitor
- Watch for an email confirmation of cancellation and a refund notice if applicable.
- Check your bank or card statements for refund arrival; refunds may take about 10 - 14 business days after processing.
Filing claims after cancellation
- You may still submit claims for veterinary treatments that occurred while the policy was active for up to 90 days after the visit, subject to eligibility. Source
- If you encounter problems, keep all documentation and consider escalating through written complaints or contacting local regulators.
Address
Mailing address
Pets Best
2323 S Vista Ave. Ste. 100, Boise, ID 83705
How to use it
- Send signed, dated cancellation requests with policy number and contact details to this address if you prefer postal cancellation.
- Keep a copy and proof of postage; combine mail requests with follow-up by phone or email to confirm receipt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.