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Cancel Audiomack: Easy Method
What is Audiomack
Overview
Audiomack is a music streaming and discovery service used by listeners and creators to stream, upload and promote tracks and playlists.
The service offers a free tier with features for listeners and creators, plus paid subscriptions for an ad‑free or enhanced experience.
Key features
Listeners can stream full tracks, create playlists and (in some cases) download for offline listening.
Creators can upload music, access basic analytics and participate in monetisation programmes.
How to cancel Audiomack
Web / Audiomack website
- Go to your Audiomack profile → select “manage subscriptions”.
- Choose Cancel; the subscription remains active until the end of the current billing cycle.
- No refunds or credits are issued for partial periods (see refund section).
Mobile apps (iOS and Android)
- iOS (App Store): Open Settings → tap your name/Apple ID → Subscriptions → select Audiomack → Cancel Subscription.
- Android (Google Play): Open Play Store → Profile icon → Payments & subscriptions → Subscriptions → select Audiomack → choose reason and Cancel Subscription.
- Audiomack cannot cancel or refund purchases made through Apple; Google Play refunds are handled by Google’s system.
What happens when you cancel
Access and renewal
After you cancel, your paid subscription stays active until the next billing date and then does not auto‑renew.
Cancel anytime before the next billing cycle to avoid being charged for the following period.
Account data and content
Your Audiomack account, uploaded tracks and playlists remain associated with your account unless you delete the account.
Premium features and ad‑free access end when the paid period expires; free‑tier features continue as available.
Will I get a refund?
Web / Audiomack website refunds
Audiomack’s terms state no refunds or credits are provided for partial subscription periods purchased directly on the website.
If you need an exception, contact Audiomack support, but do not expect automatic pro‑rata refunds for cancelled periods.
iOS (App Store) and Android (Google Play) refunds
- iOS: Audiomack cannot issue refunds for App Store purchases. Request refunds through Apple Support or reportaproblem.apple.com.
- Android: Refunds follow Google Play policies; request through the Play Store or Google Play support pages.
- Consumers in New Zealand retain statutory rights under local consumer protection laws even if the provider’s policy is restrictive.
Audiomack plans and pricing
Pricing overview
No confirmed New Zealand dollar (NZ$) pricing is published by Audiomack.
App Store and Audiomack Help listings commonly show USD amounts; local currency conversion may occur at purchase time.
Notes about NZ pricing
Because official NZ$ prices are not specified, the table below uses "Varies" for NZ$ pricing.
Example: Help pages list US$7.49/month for Premium Monthly in some stores; this may convert to a NZ$ amount at checkout.
| Plan | Price (NZ$) | Notes |
|---|---|---|
| Free | Varies | Ad‑supported tier; some offline features may be available in free mode. |
| Premium Monthly | Varies | Paid plan; official NZ$ price not published (example listing shows US$7.49/month). |
| Other plans | Varies | Promotions and regional pricing may vary; check your store listing before purchase. |
Your consumer rights in New Zealand
Statutory protections
When purchases are made via the App Store or Google Play in New Zealand, you retain local legal protections about unfair contract terms and consumer guarantees.
These rights exist even if the provider’s published policy does not offer a cooling‑off period or refunds.
Cooling‑off and refund requests
- Audiomack does not specify a 14‑day cooling‑off period on its website; subscriptions auto‑renew monthly unless cancelled.
- For App Store purchases, contact Apple; for Google Play purchases, contact Google Play to exercise NZ consumer rights where applicable.
Customer experiences
Positive feedback
- Users praise the free tier for allowing playlist creation, offline downloads and access to full tracks without a subscription.
- Emerging artists value Audiomack for music discovery and low‑barrier upload and analytics tools.
Negative feedback
- Users report intrusive or unskippable ads, sometimes even offline or during replays, and interrupted playback queues.
- Stability issues are mentioned: playback glitches, shuffle not working, app freezes and missing tracks.
- Creators have reported delays or opacity in monetisation approvals and payouts for creator programmes.
Documentation checklist
What to collect before cancelling
- Account email and username used for Audiomack.
- Proof of purchase: receipt or transaction ID from the App Store, Google Play or Audiomack website.
- Date of last payment and billing method (Apple ID, Google account, or payment card).
Where to submit evidence
- For website purchases, prepare receipts and contact Audiomack support via their Help Center.
- For iOS refunds, use Apple’s report a problem page or Apple Support.
- For Android refunds, use the Play Store refund flow or Google Play support pages.
Common mistakes
Wrong platform billed
Many users try to cancel inside the app but were billed through the App Store or Google Play.
Always check which platform issued the charge before canceling; use the platform’s subscription management if billed via Apple or Google.
Expecting automatic refunds or deletion
Some assume cancelling immediately refunds the unused period - Audiomack’s website policy disallows pro‑rata refunds for partial periods.
Also, cancelling a subscription does not delete your account or uploads; those remain unless you request account deletion.
Comparative recap
Summary table
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web / Audiomack website | Profile → Manage subscriptions → Cancel | No refunds or credits for partial periods | Subscription active until next billing date |
| iOS (App Store) | Settings → Apple ID → Subscriptions → Audiomack → Cancel | Request via Apple Support / reportaproblem.apple.com | Audiomack cannot cancel or refund iOS purchases |
| Android (Google Play) | Play Store → Profile → Payments & subscriptions → Subscriptions → Audiomack → Cancel | Refunds via Google Play policies and support | Follow Google Play refund process for disputes |
Quick takeaways
- Cancel on the same platform that billed you to stop future charges.
- Web purchases have no pro‑rata refunds; app store purchases require Apple or Google for refunds.
- Keep receipts and the right account details when requesting support or refunds.
After cancelling
What to check
Confirm cancellation in the platform’s subscription list and keep the confirmation or screenshot for your records.
Verify the end date of your paid access so you know when premium features will stop working.
Helpful links
- Audiomack Help Center - official support and FAQ.
- Apple report a problem - request refunds for App Store purchases.
- Google Play refunds - Google’s refund policy and steps.
Address
Mailing address
Audiomack (Legal Dept.)
648 Broadway
New York, NY 10012
United States
Contact notes
Audiomack does not publish a New Zealand postal address; cancellations are normally handled online through your account or the app store used to buy the subscription.
For legal correspondence, use the United States address above and include full account and transaction details.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.