Cancellation Audiomack: Easy Method

What is Audiomack

A music app with a free tier and a paid add-on

Audiomack is a music-streaming platform that lets you play songs for free with ads, then upgrade to Audiomack+ for extra features. The company’s terms point to a headquarters address in New York at 648 Broadway, New York, New York 10012, United States, and the service is run as an online platform rather than a local Philippine business unit "fact" (audiomack.com).

For most people in the Philippines, the key thing is simple: you probably signed up for a recurring premium add-on, not a locked long-term contract. Audiomack’s Terms of Service do not state a minimum commitment period, so the subscription works like a month-to-month service unless you bought the one-time Day Pass "fact" (audiomack.com).

What users actually pay for

The paid version is Audiomack+ Premium Monthly at ₱65.00 per month, while the Day Pass costs ₱9.00 for 24-hour access to premium features "fact" (audiomack.zendesk.com). The monthly plan includes ad-free listening, unlimited downloads, higher-quality streaming, and equalizer controls "fact" (audiomack.com).

That pricing is low compared with bigger rivals in the Philippines. Spotify Premium starts at ₱149 per month, Apple Music starts at ₱169 per month, and Deezer starts at ₱129 per month based on the available market data. If you only wanted offline listening for a short trip, the ₱9.00 Day Pass may have been the reason you subscribed.

How Audiomack works in the Philippines

Audiomack is available in the Philippines through the web, iOS, and Android, and local pricing is already shown in Philippine pesos. The official iOS listing for the Philippines confirms local App Store availability through the App Store listing.

Here’s the thing: cancellation depends on where you started paying. If you subscribed on the website, you cancel on your Audiomack account page. If you subscribed through Apple or Google, you cancel through App Store or Google Play, not inside a random app menu. That split is where many users get stuck.

How to cancel Audiomack without getting billed again

Do these checks before you tap cancel

Many users get frustrated because they cancel the wrong way, then see another charge on the next billing date. User reviews in the research set were 0 positive and 5 negative out of 5, with repeated complaints about unclear steps and charges after cancellation. So before you do anything, confirm which billing channel you used.

Open your account and take screenshots of your current plan, renewal date, and payment method. Save any offline downloads you can still access during the current paid period, and note whether you are on the ₱65.00 monthly plan or the ₱9.00 Day Pass. If you need account-help pages, Audiomack’s support hub includes the Help Center article.

• Screenshot your plan page and current status
• Check your next billing date in App Store, Google Play, or Audiomack settings
• Save your receipt email or store receipt
• Write down the exact account email you used

Cancel on the website if you subscribed directly

If you started the subscription on the Audiomack website, sign in to your Audiomack account, go to your profile settings, then choose Manage Subscriptions and cancel there "fact" (audiomack.com). Do this before the next billing date, because the subscription auto-renews unless you stop it in time "fact" (audiomack.com).

The truth is, the web route is usually the cleanest one because it matches Audiomack’s own billing system. After you cancel, take a screenshot of the final confirmation screen. If no confirmation email arrives, your screenshot becomes your best proof if support later asks for evidence.

Cancel through App Store or Google Play if that is where billing started

If you subscribed on iPhone or iPad, open App Store, tap your profile icon, open Subscriptions, select Audiomack+, then tap Cancel Subscription. Audiomack’s own iOS help page says Apple handles those transactions directly, which is why users often fail when they try to cancel only inside the Audiomack app "fact" (audiomack.zendesk.com).

If you subscribed on Android, open Google Play Store, tap the menu or profile area, open Payments and subscriptions or Subscriptions, select Audiomack+, then tap Cancel Subscription. Just a reminder: if Audiomack does not appear in your store subscriptions, you are probably billed through the website instead.

Email support and postal mail as backup options

Audiomack does not list a phone number and does not offer live chat in the available support data. The support email is [email protected], and support hours are not specified. Email is useful for billing errors, duplicate charges, or multiple-account confusion, especially because Audiomack says overcharges can happen when you are paying for more than one account "fact" (audiomack.com).

You can also send a cancellation notice by registered mail to the U.S. address if you want written proof outside the app ecosystem. Some people now use a digital registered-letter service such as Postclic for timestamped proof of sending, delivery, and opening, but regular registered post still works if you prefer paper evidence.

What changes after you cancel your paid plan

Your premium access usually stays until the billing date

Audiomack’s terms say there are no refunds or credits for partial subscription periods, which strongly suggests your paid access continues until the end of the already-paid period rather than ending instantly "fact" (audiomack.com). So if your monthly charge renews every 25th and you cancel on March 10, expect premium access until around March 24 or March 25.

The Day Pass works differently because it is a one-time 24-hour premium window, not a recurring monthly plan. If you bought the ₱9.00 Day Pass, there is no monthly renewal to stop, but you should still confirm that no separate ₱65.00 monthly subscription is active on the same account.

If you do nothing, auto-renewal continues

Audiomack subscriptions renew automatically unless you cancel before the next billing date. The terms also say Audiomack may increase subscription prices with advance notice to the user "fact" (audiomack.com). That means silence counts as acceptance if you keep the subscription running after the notice period.

No minimum commitment period is listed in the Terms of Service, which is good news if you only want to stop after one month. But no minimum term also means the service can keep charging month after month until you actively cancel on the right platform.

Account deletion is separate from subscription cancellation

Deleting your Audiomack account is not the same as canceling your paid subscription. Some users also report confusion because content or profile traces may still appear on search engines after deletion due to caching, and Audiomack’s privacy policy mentions that cached copies may remain visible for a while "fact" (audiomack.com).

If you want to leave completely, cancel billing first, then deal with account deletion. Audiomack’s Terms of Service do not clearly explain data retention after cancellation, so save anything you may need before closing the account.

Audiomack refund rules and what usually works in practice

The official refund policy is strict

Audiomack’s policy is blunt: it does not provide refunds or credits for partial subscription periods "fact" (audiomack.com). It also says there is no refund after cancellation for unused time. In plain language, if you cancel halfway through a month, you normally keep access until the billing date but do not get money back for the unused days.

That matches the most common user frustration in the review data. Several complaints mention continued billing after a cancellation attempt and poor response when asking for money back. If your case is simply “I changed my mind,” your chances of a refund look low.

When a refund request still makes sense

Audiomack does leave one practical opening: if you were charged too much or charged multiple times, it tells you to contact support because this can mean you are paying for multiple accounts "fact" (audiomack.com). That is the best refund angle to use if the problem is duplicate billing, wrong account, or a charge after you have proof of cancellation.

For iOS subscriptions, Apple handles billing and cancellation, so refund requests tied to App Store charges should usually go through Apple’s own subscription and billing system rather than only through Audiomack. Audiomack’s iOS help article makes that division clear "fact" (audiomack.zendesk.com).

How to request a refund or dispute a charge from the Philippines

Start with the billing platform that charged you. For web billing, email [email protected] with your account email, transaction date, amount, screenshots of cancellation, and any duplicate receipts. For iOS, use the App Store subscription history and billing support path. For Android, use Google Play order history and support if the store processed the charge.

If the charge looks unauthorized or continued after a confirmed cancellation, ask your bank, credit card issuer, GCash, or Maya for a chargeback. In the Philippines, BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, and DTI can handle online subscription complaints under the Consumer Act or RA 7394. Keep your screenshots, receipts, and confirmation emails because those usually decide the outcome.

Audiomack terms and subscription conditions that affect your cancellation

The clauses that matter most

Audiomack’s Terms of Service say subscriptions auto-renew and the company may raise prices with advance notice to the user "fact" (audiomack.com). No minimum commitment duration is specified, and no free trial terms are specified in the available terms data. So the core risk is not lock-in, but forgetting to stop recurring billing on time.

The terms also say disputes are handled in the federal or state courts in New York County, New York, under New York law "fact" (audiomack.com). For a Philippine user, that is not practical for a small subscription issue, which is why local complaint routes such as DTI and bank chargeback channels matter much more in real life.

What the terms do not explain clearly

The Terms of Service do not clearly spell out a cooling-off period, a withdrawal right, or data retention details after cancellation. That lack of detail is exactly why screenshots matter. If the platform does not send a clear cancellation receipt, save the final account page yourself.

No cancellation fee and no early termination fee were found in the terms data. That is one piece of good news: if you cancel correctly before the next renewal, you should not be charged a separate exit penalty.

Audiomack pricing in the Philippines

Current plans and what each one includes

The recurring subscription currently verified for the Philippines is Audiomack+ Premium Monthly at ₱65.00. The one-time Day Pass costs ₱9.00 for 24 hours of premium access, but it is not a recurring subscription plan, so it is not listed in the subscription table "fact" (audiomack.zendesk.com).

At ₱65.00 per month, Audiomack is one of the cheaper paid music options in the local market. If you barely use offline downloads or ad-free listening, even that low amount can still feel wasteful, especially if the app stayed on auto-renew for several months unnoticed.

Billing notes and value check

No annual plan was reported as of March 2026, so there is no yearly discount to compare against the monthly rate. There were also no reported price increases in the available pricing data, although Audiomack reserves the right to increase the subscription price with advance notice "fact" (audiomack.com).

From a value angle, the monthly plan makes sense if you listen often and want downloads at a lower cost than most rivals. If your use is occasional, the ₱9.00 Day Pass may be the smarter spend, since it avoids recurring billing altogether.

Your rights in the Philippines when cancellation goes wrong

The local rules that matter for digital subscriptions

In the Philippines, consumer complaints around subscriptions fall mainly under the Consumer Act of the Philippines or Republic Act No. 7394, with DTI as the main consumer authority. For Audiomack, that matters most when a cancellation was attempted but billing continued, or when the service presentation was unclear enough to mislead a buyer.

The research data does not show a universal statutory cooling-off period for ordinary online subscriptions like Audiomack. The seven working day cooling-off rule is tied more closely to door-to-door or direct sales, not every app purchase. So for a music subscription, your strongest practical protection is proof of cancellation and a fast billing dispute if a charge still appears.

How Philippine rules compare with Audiomack’s terms

Audiomack’s Terms of Service do not mention a cooling-off period or a withdrawal right, and they point disputes to New York courts "fact" (audiomack.com). In reality, a user in the Philippines does not need to start there for a billing issue. You can bring a consumer complaint to DTI or file a payment dispute with your bank or e-wallet provider.

If you canceled correctly before renewal and still got charged, that can support a complaint under RA 7394 because the issue becomes unfair or misleading billing practice. If the charge was unauthorized, BSP-supervised dispute channels with your card issuer, GCash, Maya, or bank are usually faster than arguing over contract language.

Where to complain and what to prepare

Prepare your account email, screenshots of the active plan before cancellation, screenshots of the cancellation confirmation, receipts, and your bank or wallet statement showing the charge. If you are complaining to DTI, explain the timeline in plain language with exact dates, such as “Canceled on March 12, charged again on March 25 for ₱65.00.”

For practical next steps, contact DTI through its consumer assistance channels and use your financial provider’s dispute process within 60 days from the statement date if you need chargeback help. Mention RA 7394 and attach your evidence from App Store, Google Play, or Audiomack.

What users say about Audiomack cancellation

Clear verdict based on the available reviews

Based on the dataset here, cancellation looks difficult rather than smooth. The overall sentiment is 0 positive and 5 negative out of 5 unique reviews, with two themes showing up again and again: confusing cancellation steps and charges after users thought they had canceled.

That said, the service itself still has positives outside cancellation, mainly low pricing at ₱65.00 per month and a cheap ₱9.00 Day Pass. The weak spot is not value, but the split between direct billing, Apple billing, and Google billing, which creates avoidable confusion.

Source summary and user quotes

• "I tried to cancel my Audiomack subscription, but the process was confusing and I couldn't find a clear option to unsubscribe." (Reddit)
• "After canceling, I was still charged for the next month. It seems like Audiomack doesn't process cancellations properly." (Reddit)
• "I requested a refund after being charged post-cancellation, but Audiomack's customer service was unresponsive and unhelpful." (Reddit)
• "Audiomack's cancellation process is not straightforward, and I couldn't find any clear instructions on how to unsubscribe." (Reddit)
• "I was charged after canceling my Audiomack subscription, and the customer service was unresponsive when I tried to get a refund." (Reddit)

Local issue data supports those complaints. One recurring Philippine pain point is iOS billing, because Apple handles the subscription directly, and another is account deletion confusion because cached search results can remain visible after deletion "fact" (audiomack.zendesk.com).

Documents and proof to keep before and after cancellation

What to save before you cancel

Do not start the process empty-handed. Save a screenshot of your current Audiomack plan, your billing date, and the screen that shows whether you are subscribed through the website, App Store, or Google Play. This takes one minute and can save days of back-and-forth later.

• Screenshot of plan name and status
• Next billing date
• Receipt email or store receipt
• Account email and username

What to keep for refunds, disputes, and follow-up

If a refund or charge dispute becomes necessary, gather the transaction ID, amount charged, charge date, and a screenshot of the cancellation confirmation. For a ₱65.00 monthly charge, include the exact posting date from your bank, GCash, Maya, or credit card statement.

After cancellation, keep the confirmation email if one arrives. If nothing arrives within the same day, save the final screen and note the date and time manually. That timestamp matters if you later need to show you canceled before the renewal cutoff.

The most common Audiomack cancellation mistakes

Wrong channel, wrong timing, wrong expectations

Mistake one is canceling in the wrong place. A very common scenario is an iPhone user deleting the app or toggling settings inside the app while the actual subscription is still active under App Store. Solution: check App Store Subscriptions and cancel there if Apple billed you.

Mistake two is waiting until the billing date itself. If your renewal is on the 25th, canceling late on the 25th may be too late once the charge has already posted. Solution: cancel at least 24 hours earlier and save proof.

Mistake three is expecting a prorated refund after canceling midway. Audiomack’s terms say no refunds or credits for partial subscription periods "fact" (audiomack.com). Solution: treat cancellation as a stop for future billing, not a refund request for unused days.

Poor recordkeeping and deleting the account too early

Mistake four is not saving confirmation evidence. This is exactly how charge disputes become harder, because support, Apple, Google, or your bank may ask for proof. Solution: keep screenshots, receipts, and the exact cancellation date.

Mistake five is deleting the account before fixing billing. If you close the account first, you can lose easy access to plan details while the charge is still active. Solution: cancel the subscription, verify that it expires correctly, then decide whether to delete the account.

Side by side cancellation routes for Audiomack

Method comparison table

Key takeaway before you choose a route

The web route is usually simplest when Audiomack billed you directly, while App Store and Google Play are necessary when those stores handled payment. Registered mail is slower, but it can help if you want an extra paper trail tied to the New York mailing address.

No cancellation fee or early termination fee was found in the terms data, so the main goal is timing, not penalty avoidance. Pick the method that matches the original billing channel, then keep proof.

What to do after cancellation is complete

Immediate checks for the next 30 to 60 days

Right after canceling, verify that the subscription shows an end date instead of a renewal date. Screenshot that page, save any email confirmation, and place a calendar reminder for the day after your expected final access date. If you canceled on March 12 and renew on March 25, check again on March 26.

Monitor your bank, credit card, GCash, or Maya statement for at least one full billing cycle. If a new ₱65.00 charge appears after a valid cancellation, raise the issue at once with the billing platform and your financial provider.

Chargeback steps, alternatives, and useful links

If an unauthorized or continued charge appears, ask your bank or wallet provider for a chargeback and mention that you have screenshots proving timely cancellation. In the Philippines, users often have up to 60 days from the statement date to dispute a transaction under BSP-supervised processes, while DTI handles consumer complaints under RA 7394.

If you are moving on from Audiomack, practical alternatives include Spotify from ₱149 per month, Deezer from ₱129 per month, and SoundCloud from ₱129 per month. They cost more than Audiomack’s ₱65.00 plan, but some users prefer their account controls and broader support ecosystems.

• Audiomack Terms of Service
• Audiomack on the Philippine App Store
• Audiomack iOS cancellation and refund help
• Audiomack Privacy Policy
• Department of Trade and Industry

Audiomack cancellation address and contact details

Physical mailing address for written notices

If you want to send a written cancellation or billing dispute by post, use Audiomack’s listed U.S. headquarters address:

• 648 Broadway, New York, New York 10012, United States

This is not a local Philippine cancellation office. Delivery time from the Philippines can take several business days, so this route is better for documentation than for last-minute billing deadlines.

Support channels available today

Audiomack does not list a phone number in the available support data, and no live chat support is available. The support email is [email protected], and support hours are not specified.

For most users, the real cancellation channel is still your billing source: Audiomack web account, App Store, or Google Play. Use email or mail mainly when you need to document a billing problem, a duplicate charge, or a failed cancellation attempt.