Cancellation service #1 in France
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Deezer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Deezer: Easy Method
What is Deezer
Overview
Deezer is a music streaming service that offers on-demand tracks, curated playlists, personalised recommendations (Flow), and features like offline listening and lyrics.
It is available on web, mobile apps, and via third-party bundles or app stores, and offers tiered plans including Premium, HiFi and Family.
How people use it in Nigeria
In Nigeria, users access Deezer through the website, Android or iOS apps, Google Play, the App Store, or via mobile operator bundles where available.
Pricing and billing may appear in Naira (₦) or a foreign currency depending on payment method and partner billing arrangements.
How to cancel Deezer
Cancel on the Deezer website (web)
- Log in at deezer.com.
- Click your profile icon → Account Settings → Manage my subscription → Cancel my subscription.
- Choose a reason and confirm. Access continues until the end of the paid period.
Cancel in the Deezer app (iOS / Android)
- Open the Deezer app → Favorites (heart) → Settings (gear) → Manage my account.
- Tap Manage my subscription → Cancel my subscription → Choose reason → Confirm.
- Follow on-screen prompts; you keep access until the paid period ends.
Cancel via Google Play (Android)
- Open Google Play → Menu → Subscriptions → Select Deezer → Cancel subscription.
- Confirm cancellation. Google Play handles billing and access remains until the end of the billing period.
Cancel via App Store / iTunes (iOS)
- Open iOS Settings → Tap your Apple ID → Subscriptions → Deezer → Cancel Subscription.
- Confirm cancellation. Apple processes the subscription and any billing.
Cancel through a mobile operator bundle
- If Deezer is included in a telco bundle, cancel using your operator’s portal, app or customer service channel.
- Operator rules and timing may differ; contact the operator for exact steps and evidence of cancellation.
What happens when you cancel
Access to the service
After cancellation you usually keep access to Deezer until the end of your current paid billing period.
Features tied to the paid plan (offline downloads, HiFi streaming) stop when the paid period ends.
Billing and renewal
Cancellation prevents future renewals but does not automatically trigger refunds under Deezer’s usual terms.
If you subscribed through Google Play or Apple, those platforms control billing and may have separate refund processes.
Account data and content
Your account, playlists and saved content remain available on the free tier unless you delete your account manually.
To remove personal data completely, follow Deezer’s account deletion steps in Account Settings or contact support.
Will I get a refund?
Deezer’s general policy
Deezer’s own terms do not guarantee refunds after cancellation; many reports describe a “no-refund” stance for subscriptions.
DoNotPay and other guides note that Deezer regularly refuses refunds, particularly for annual plans.
Exceptions via app stores and platforms
- Google Play: refund requests are handled by Google Play. Requests are time-limited (often ~48 hours) and processed via “Report a problem” in order history.
- Apple/App Store: Apple manages refund requests for App Store purchases via Apple’s refund process, not Deezer directly.
- Mobile operator bundles: refunds or credits depend on the operator’s billing policies and contract terms.
Practical tips for requesting refunds
Request refunds promptly after an unwanted charge and retain receipts or screenshots of billing and cancellation attempts.
If Deezer refuses, escalate to the platform (Google/Apple) or your mobile operator, and keep records for any consumer complaints.
Deezer plans and pricing
Pricing summary
The table below summarises common plans and typical Nigerian billing figures where available.
Local pricing may vary by payment method, partner offers, or currency display.
| Plan | Typical Price (Nigeria) | Billing Period | Key features |
|---|---|---|---|
| Premium | ₦900 (or $10.99 equiv.) | Monthly | Ad-free streaming, offline listening, Flow, SongCatcher, lyrics |
| HiFi | ₦1,400 | Monthly | All Premium features + higher quality (lossless) audio |
| Family | ₦1,400 | Monthly | Premium features for up to 6 members |
Your consumer rights in Nigeria
Applicable consumer protection
Nigerian consumer protection is overseen by the Consumer Protection Council (NCCPC) and related laws, notably the Consumer Protection (Enforcement etc.) Act.
These laws require clear, fair terms, and reasonable refund or cancellation procedures for paid services.
What this means for Deezer customers
- A strict no-refund policy, particularly for annual billing without clear notice, may conflict with Nigerian consumer protections.
- There is no automatic 14-day Deezer-Nigeria statutory cancellation entitlement located in public sources; rights depend on domestic law and the contract terms.
How to assert your rights
Keep evidence: receipts, screenshots of terms, cancellation attempts, and correspondence with Deezer or your operator.
If you believe your rights were breached, contact your mobile operator (if billed through them), the platform (Google/Apple), and consider filing a complaint with NCCPC or seeking legal advice.
Customer experiences
Positive feedback
Users often praise Deezer’s wide music catalogue, personalised Flow recommendations, and HiFi sound quality for audiophiles.
Features like SongCatcher and lyric integration are frequently highlighted as useful additions.
Negative feedback
Common complaints include poor customer support, difficulty obtaining refunds, and unclear cancellation periods causing unexpected charges.
Users also report app performance issues such as playback bugs, syncing problems, and slow or AI-only customer service responses.
What reviewers recommend
Many advise documenting cancellations and seeking refunds quickly through the platform that handled the payment (Google/Apple/operator).
When possible, subscribe directly via Deezer’s website to simplify direct account management and cancellations.
Documentation checklist
Before you request cancellation or a refund
- Proof of subscription: receipt, order confirmation or bank statement showing the Deezer charge.
- Account details: email linked to Deezer, username and subscription type (Premium/HiFi/Family).
- Evidence of cancellation attempts: screenshots of steps, confirmation screens, or emails.
If you escalate a refund or complaint
- Record of communications with Deezer, Google Play, Apple or your mobile operator (dates, times, agent names).
- Copies of terms or promotional pages that influenced your purchase, if relevant.
- Formal complaint reference numbers from platforms or the operator.
Common mistakes
Not checking how you were billed
Many users assume Deezer handles every subscription but forget they were billed via Google Play, Apple, or a telco. This delays cancellation or refund requests.
Always verify which platform processed the payment before requesting a refund.
Missing timing and confirmation
Users sometimes cancel but do not complete the final confirmation step, leaving the subscription active and causing another renewal.
Keep screenshots of the cancellation confirmation and check the email linked to your Deezer account for confirmation messages.
Comparative recap
At-a-glance comparison
The table below compares common cancellation routes, likely refund outcomes, and typical ease-of-use.
Use this to decide the best route for your situation.
| Platform | Ease of cancellation | Chance of refund | Notes |
|---|---|---|---|
| Deezer website | High - direct account settings | Low - Deezer does not generally guarantee refunds | Direct control of subscription; access until period end |
| Deezer app (iOS/Android) | High - in-app account management | Low - refunds depend on Deezer policy unless billed by store | Convenient for mobile users; confirm cancellation inside app |
| Google Play (Android) | Medium - via Play Store subscriptions | Medium - Google reviews refund requests, time-limited | Google controls refunds and billing for Play purchases |
| App Store / iTunes (iOS) | Medium - via Apple ID subscriptions | Medium - Apple handles refund requests | Apple manages billing and refund decisions for App Store purchases |
| Mobile operator bundle | Varies - dependent on operator portal/support | Varies - operator’s billing policy applies | Check operator terms; they often control refunds and cancellations |
After cancelling
Check and confirm
Verify you received a cancellation confirmation email or in-app confirmation and keep a screenshot for records.
Check your next billing statement to ensure no further charges are taken.
Useful links and next steps
- Deezer help and account pages: deezer.com.
- Guides on cancelling Deezer: Emma - how to cancel Deezer.
- Cancellation and refund info from DoNotPay: DoNotPay - Cancel Deezer.
- Google Play refund information: contact via Google Play order history or support pages.
- Apple refund information: start at Apple Support to request a refund for App Store purchases.
Address
Deezer corporate address
Deezer (head office): Rue de Calais 24, 75009 Paris, France.
Notes on contacting
No Nigeria-specific postal address for Deezer cancellation requests was found in public sources; international head office address is shown above.
For fastest resolution, use the website, app, or the platform/operator that processed your payment when requesting cancellation or refunds.