Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Epidemic Sound service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Epidemic Sound: Easy Method
What is Epidemic Sound
Service overview
Epidemic Sound is a subscription music licensing service that provides a large library of tracks and sound effects for creators, businesses, and media professionals.
The service licenses music for use in social media, podcasts, web content, advertising and other productions under its subscription plans.
Who uses it
Typical users include independent creators, video producers, agencies and brands who need cleared music for monetization and commercial use.
Epidemic Sound is widely used where licensed, royalty-free-style music is required for online monetization and client work.
How to cancel Epidemic Sound
Cancel via the official website (recommended)
- Log in to your account at epidemicsound.com.
- Go to Account > Subscriptions > Manage Subscription.
- Select Cancel Subscription and follow the on-screen confirmation steps.
- Save a screenshot or confirmation email after cancellation for your records.
If you subscribed through App Store or Google Play
- Epidemic Sound’s mobile app does not manage subscriptions; you cannot cancel inside the app.
- If your subscription was purchased via Apple App Store or Google Play, cancel in that store’s subscription settings.
- Use Apple support for subscription management: Apple subscriptions.
- Use Google Play support for subscription management: Google Play subscriptions.
What happens when you cancel
Access after cancellation
After cancelling via the web or store, you keep access to the music catalog and licensing until the end of your current billing cycle.
Your ability to download and monetize content under the subscription continues for that remaining period.
Billing and account data
No further subscription charges will be made after a successful cancellation, but charges already incurred are generally non-refundable.
Your account and licensing history may remain in Epidemic Sound’s systems according to their retention policies.
Will I get a refund?
General policy
Epidemic Sound’s Help Center states that charges already made after access was granted are non-refundable.
There is no public entitlement to a 14-day cooling-off refund; refunds are not guaranteed as a matter of right.
Exceptions and common practices
- Occasionally support may issue discretionary refunds (for example, for unintended yearly renewals).
- Such refunds are provided case-by-case and are not an automatic consumer right under Epidemic Sound’s public policy.
- If you believe a refund is appropriate, contact Epidemic Sound support and keep evidence of the billing event.
Epidemic Sound plans and pricing
Overview of known Europe rates
Below are known Europe pricing tiers commonly cited for Epidemic Sound plans. These reflect Europe-wide rates and may not be specific to Nigeria.
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Creator (Europe rate) | €12.99 | Monthly | Unlimited downloads; social, podcast, web licensing; monetize 1 channel per platform |
| Creator (Europe rate, annual) | €7.99 (per month equivalent) | Annually | Same as above, billed annually |
| Pro (Europe rate) | €33.99 | Monthly | Creator features plus commercial use, client work, digital ads, monetize 3 channels, voiceovers |
| Pro (Europe rate, annual) | €14.99 (per month equivalent) | Annually | Same as above, billed annually |
Notes on Nigeria pricing
No specific Epidemic Sound EUR pricing for Nigeria (2024/2025) was found in the data provided.
Expect local billing or currency differences; check your account billing page for the exact amount charged.
Your consumer rights in Nigeria
Legal context
Nigeria’s consumer protection framework for digital subscriptions may not grant a statutory right to refunds for services already accessed.
Contract terms and platform policies are typically decisive; automatic 14-day cooling-off rights similar to some jurisdictions are not guaranteed.
Practical recommendations
- Save evidence of cancellation (screenshots, confirmation emails).
- Monitor bank statements for unexpected charges after cancellation.
- If denied a refund you believe you deserve, consider contacting your bank to dispute the charge.
- Contact Nigeria’s consumer protection authority for guidance if a dispute escalates.
Customer experiences
Positive feedback
Many users praise Epidemic Sound for a high-quality, extensive music library and a user-friendly interface that speeds creative workflows.
Customer support is often described as fast, friendly and responsive in resolving issues.
Common complaints
- Reports of unexpected charges after cancellation or trial expiry and difficulties obtaining refunds.
- Occasional reports of copyright claims on older content after cancelling, causing confusion for creators.
- Some users describe billing transparency and refund handling as poor or difficult.
Documentation checklist
What to save
- Screenshot of the cancellation confirmation screen.
- Any confirmation email from Epidemic Sound showing cancellation or subscription end date.
- Bank/card statements showing the charge you want to dispute.
- Dates for trial start, trial end, and the renewal date.
How to save and organise
- Store screenshots and emails in a dedicated folder with timestamps.
- Keep a short timeline of actions (login, cancellation steps, support contacts).
- Record any chat or support ticket reference numbers and agent names.
Common mistakes
Cancellation mistakes
Trying to cancel inside the Epidemic Sound mobile app - this does not cancel subscriptions purchased via stores or through the web.
Not confirming that cancellation completed and failing to save confirmation evidence can cause disputes later.
Refund misunderstandings
Assuming a statutory right to a refund (such as a 14-day cooling-off) when the provider’s policy states otherwise.
Believing support will always refund unintended renewals: refunds are sometimes given but remain discretionary.
Comparative recap
Quick comparison
| Method | Ease | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| Web (official website) | Easy: Account → Subscriptions → Manage → Cancel | Low (generally non-refundable; discretionary exceptions) | Access until end of current billing cycle | Recommended for direct control and official confirmation |
| App Store / Google Play | Must cancel in store settings; Epidemic Sound app cannot manage subscription | Depends on store policies; platform may handle refunds | Access depends on store cancellation timing; typically until end of paid period | Contact Apple/Google for refunds; Epidemic Sound cannot cancel store subscriptions for you |
Recommendation
Cancel through the Epidemic Sound web account when possible and save confirmation evidence.
If billed via Apple/Google, cancel through those stores and keep their confirmation and any correspondence.
After cancelling
What to check
Confirm you received a cancellation confirmation email and keep a screenshot of the cancellation page.
Check your bank or card statement at the next billing date to ensure no unexpected renewals occurred.
Useful links
- Epidemic Sound main site
- Apple - manage subscriptions
- Google Play - manage subscriptions
- Epidemic Sound Help / Support
Address
Company headquarters
Västgötagatan 2, SE-118 27 Stockholm, Sweden.
Legal address and correspondence
Use the Stockholm address above for formal/legal correspondence regarding account disputes or other matters.
For billing disputes, follow the support pathways before sending legal notices to the headquarters address.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.