Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Simply Piano service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Simply Piano: Easy Method
What is Simply Piano
Overview
Simply Piano is a learning app by JoyTunes that teaches piano through interactive lessons and song-based exercises.
The app is available on iOS and Android and offers free trials, subscription plans, and in‑app purchases.
How it works
Users follow step‑by‑step lessons, track progress, and access content via a subscription model for full access.
Subscriptions are managed either by the platform (App Store / Google Play) or directly through JoyTunes for web/in‑app card and PayPal purchases.
How to cancel Simply Piano
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Select Simply Piano and tap Cancel Subscription.
- Note: Uninstalling the app does not cancel the subscription.
- Reference: Simply Piano - Cancel via App Store.
Cancel via Google Play (Android)
- Open the Google Play Store and tap your profile icon.
- Go to Account → Payments & Subscriptions → Subscriptions.
- Select Simply Piano and tap Cancel subscription.
- Note: Uninstalling the app does not cancel the subscription.
- Reference: Simply Piano - Cancel via Google Play.
Cancel direct purchases (in-app credit card on Android)
- Open the Simply Piano app and go to Menu → Settings → My Account.
- Tap Manage → Cancel Renewal to stop future billing.
- Reference: Manage direct Android purchases.
Cancel direct purchases (iOS or web) and PayPal
- For direct iOS/web purchases contact Simply Piano support in the app: Menu → Settings → Have a Question?
- Or email piano@hellosimply.com to request cancellation.
- For PayPal log in to PayPal → Pre‑approved payments → select JoyTunes or Simply by JoyTunes → Cancel.
- Reference: Contact & PayPal instructions.
What happens when you cancel
Access after cancellation
If you cancel a subscription before the period ends, you typically retain access until the current paid period expires.
Access termination timing depends on how you purchased (App Store, Google Play, or direct).
Renewal and billing
Canceling stops future automatic renewals; it does not usually provide a pro‑rated refund for the current period.
Make sure to cancel before the renewal date to avoid being billed for the next term.
Account data and content
Your account, progress and settings generally remain on JoyTunes servers unless you request deletion.
Contact support if you want account removal or data export after cancellation.
Will I get a refund?
Platform refunds (Apple & Google)
- App Store (Apple): Request refunds via reportaproblem.apple.com. Apple handles the decision and typically responds within 24 - 48 hours.
- Google Play (Android): Google Play offers a refund flow; full refunds are generally possible within 30 days subject to Google’s review.
Direct purchases and PayPal refunds
- Direct credit‑card or PayPal purchases: Contact Simply Piano support in the app or email piano@hellosimply.com to request a refund.
- Simply Piano’s published policy allows full refunds for direct purchases within 30 days; refunds processed by them typically appear within 5 - 10 business days.
Exceptions and local rights
Simply Piano’s documents do not refer to a specific 14‑day statutory cooling‑off right for Nigeria.
If you believe local consumer law applies, you may need to contact Nigerian consumer protection authorities if a refund is denied.
Simply Piano plans and pricing
Summary of available plans
Below are representative plans and EUR prices based on the Nigeria App Store conversion (approx. 1 EUR = 1,600 NGN).
Actual prices in Naira may vary by platform and exchange rate.
Price table
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| 12 months Premium (with trial) | €24.31 | Annual | Full access after trial |
| Individual Plan | €23.69 | Annual / recurring | Single user access |
| Family Plan | €36.19 | Annual / recurring | Multiple users / family access |
| 3 months Premium | €12.00 | Quarterly | 3‑month access |
| Individual Plan (lower price) | €5.56 | Monthly (likely) | Single user short‑term |
Your consumer rights in Nigeria
Applicable policy vs local law
Simply Piano’s public refund policy grants 30 days for direct purchase refunds but does not cite Nigeria‑specific statutory rights.
Platform purchases (App Store / Google Play) are subject to the platform’s policies rather than Simply Piano’s local statements.
Nigerian consumer protection considerations
- Nigerian laws such as the Federal Competition and Consumer Protection Act may provide consumer remedies, but Simply Piano’s published policy does not reference them.
- If denied a refund, you can contact local consumer protection bodies and provide proof of purchase and correspondence with the provider.
Practical steps if you need support
- Keep receipts, screenshots of subscription screens, and email/app support replies.
- Escalate to Nigerian consumer protection authorities if internal support and platform channels do not resolve the issue.
Customer experiences
Positive feedback
Some users report strong customer support and successful refunds when they forgot to cancel, indicating responsiveness in some cases.
Other reviewers praise the app as intuitive, fun and effective for establishing practice routines and learning basics.
Negative feedback
Criticism includes claims the app is shallow, focuses on short‑term engagement, and does not teach deeper piano skills.
Some reviewers accused the app of misleading marketing and requested full refunds and cancellations.
Summary takeaway
Experiences vary: many find the app useful for beginners and practice habit formation, while others expect more in‑depth instruction.
Consider the refund and cancellation routes above if the app does not meet your expectations.
Documentation checklist
Essentials to have ready
- Proof of purchase (receipt, order confirmation or App Store / Google Play transaction ID).
- Account email and username used for Simply Piano.
- Subscription screenshots showing active plan and renewal date.
Support correspondence
- Copies of emails or in‑app messages with Simply Piano support.
- Notes of phone calls or chat sessions, including dates and reference numbers.
Common mistakes
Assuming uninstall cancels subscription
A frequent error is uninstalling the app and assuming the subscription is canceled. This does not stop billing.
Always cancel via App Store, Google Play or the in‑app Manage settings depending on how you purchased.
Missing the cancellation deadline
Another common issue is canceling after the renewal date. Subscriptions usually continue until the paid period ends and may auto‑renew if canceled too late.
Check renewal dates and cancel a day or two before to avoid accidental charges.
Not saving proof
Failing to save receipts and screenshots makes refund requests harder to support or escalate.
Always keep purchase confirmations and any support replies until the matter is resolved.
Comparative recap
Quick reference table
| Purchase method | How to cancel | Refund policy / typical window |
|---|---|---|
| App Store (iOS) | Settings → your name → Subscriptions → Simply Piano → Cancel Subscription | Request via Apple (reportaproblem.apple.com). Apple responds ~24 - 48 hrs; windows usually 30 - 60 days |
| Google Play (Android) | Google Play Store → profile icon → Payments & Subscriptions → Subscriptions → Simply Piano → Cancel | Google Play refund flow; full refunds typically available within 30 days subject to Google |
| Direct in‑app credit card (Android) | App → Menu → Settings → My Account → Manage → Cancel Renewal | Contact Simply Piano for refunds; policy allows full refunds within 30 days for direct purchases |
| Direct (iOS or Web) | Contact support in app (Menu → Settings → Have a Question?) or email piano@hellosimply.com | Contact Simply Piano; 30‑day refund window stated for direct purchases |
| PayPal | PayPal → Pre‑approved payments → select JoyTunes/Simply by JoyTunes → Cancel | Manage through PayPal; contact Simply Piano for refund requests if needed |
After cancelling
Next steps
Keep confirmation of cancellation and monitor your card or PayPal statements for any unexpected charges.
If billed after cancellation, contact the platform or Simply Piano support with your documentation.
Helpful links and contacts
- Cancel instructions and support: Simply Piano cancellation guide
- Refund requests and policy: Simply Piano refund information
- Apple refund portal: reportaproblem.apple.com
- Email support: piano@hellosimply.com
Address
Mailing address
Simply Piano Attn: Customer Service / Administration
620 Crumbaugh Rd 620 40324‑9765 Georgetown United States
Support contact
Use the in‑app support (Menu → Settings → Have a Question?) or email piano@hellosimply.com for cancellations, refunds and account requests.
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FAQ
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