Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Soundcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel SoundCloud: Easy Method
What is SoundCloud
Overview
SoundCloud is a music streaming platform and distribution service that offers free listening plus paid subscriptions (Go, Go+ and DJ) for extra features such as offline listening and an expanded catalogue.
Why you might cancel
Users commonly cancel to avoid recurring charges, switch plans, or because they purchased through an app store and need to manage billing there.
Cancellation paths vary by how the subscription was purchased (web, Apple App Store, Google Play).
How to cancel SoundCloud
Cancel on the web (recommended when purchased on pages.soundcloud.com)
- Go to your SoundCloud Subscriptions page while signed in on a web browser.
- Find the subscription row for Go, Go+ or DJ and click the "Edit" or relevant action.
- Choose "Cancel" if available; upgrades and downgrades take effect immediately and may be prorated.
Cancel via mobile app stores (Apple / Google)
- If you bought through the Apple App Store, open Settings > Apple ID > Subscriptions and manage SoundCloud there. Apple handles cancellations and refunds for in-app purchases.
- If you bought through Google Play, open the Google Play Store > Menu > Subscriptions and cancel SoundCloud from Google Play. SoundCloud cannot directly cancel app-store purchases.
- When contacting SoundCloud support about an app-store purchase, state explicitly that you purchased via Apple or Google and include any order ID.
What happens when you cancel
Access after cancellation
If you cancel a web-based subscription, access may continue until the period you paid for ends, unless you upgraded or changed plans which can take effect immediately.
Billing and account data
Upgrades or downgrades can result in prorated charges or refunds depending on timing.
Your account and uploaded content remain on SoundCloud unless you delete the account separately.
Will I get a refund?
SoundCloud policies and guarantees
SoundCloud offers a voluntary 30-day money-back guarantee for first-time Pro (Artist) subscriptions, starting from the contract date.
For qualifying refund requests, SoundCloud states refunds are made to the original payment method within 14 days.
Exceptions and app-store purchases
- If you purchased via Apple App Store or Google Play, refunds and cancellations are generally handled by those stores under their policies.
- European consumers have a 14-day statutory right of withdrawal for certain subscriptions; applicability depends on the merchant entity and where the contract was concluded.
SoundCloud plans and pricing
Plans summary
Below are the monthly plans and approximate Naira prices from the Nigeria App Store. Official EUR pricing for Nigeria is not published by SoundCloud.
Price table
| Plan | Monthly price (NGN) | Key features |
|---|---|---|
| SoundCloud Go | ₦1,800.00 (approx. €1.20) | Ad-free listening, offline saves |
| SoundCloud Go+ | ₦4,100.00 (approx. €2.73) | Full catalog, high-quality audio, offline, ad-free |
Your consumer rights in Nigeria
General guidance
Nigeria does not automatically extend EU consumer withdrawal rights. Local consumer protection laws may differ and can be less prescriptive than EU rules.
Important points about purchases
- If you bought directly from SoundCloud's web store, claim any voluntary guarantees (e.g., 30-day money-back for first-time Pro subscriptions) with SoundCloud support.
- If you purchased through Apple or Google, follow the app stores' refund and cancellation procedures, as those policies usually govern the transaction.
Customer experiences
Common positive notes
Some users appreciate SoundCloud for content discovery and its free listening tier with community uploads.
Paid tiers add offline listening and an expanded catalogue for many users.
Common complaints and issues
Public reviews (Trustpilot, Reddit) report difficulty finding a cancel option and slow or poor support responses.
Some users only found a cancel option after downgrading or had to cancel via Apple/Google when purchased through those stores.
Documentation checklist
What to gather before contacting support
- Account email and username used for SoundCloud.
- Subscription receipt, order ID, or transaction reference from SoundCloud, Apple, or Google.
- Screenshot(s) showing your active subscription or missing cancel button.
Extra documents for refunds
- Bank or card statement showing the charge.
- Correspondence with SoundCloud or app store support, if any.
Common mistakes
Assuming cancellation is handled the same way everywhere
Many users expect web cancellation steps to work for subscriptions bought through app stores. That often fails because Apple and Google control those subscriptions.
Always check where the charge originated (SoundCloud vs Apple/Google) before attempting to cancel.
Not keeping proof of purchase
Failing to save receipts, order numbers, or screenshots can slow refund requests and support interactions.
Also, upgrading/downgrading without checking impact can lead to immediate prorated charges.
Comparative recap
Quick comparison
The table below compares the main consumer-relevant points for Go and Go+ plans in Nigeria based on available pricing and typical cancel methods.
Comparison table
| Plan | Monthly price (NGN) | Key features | Typical cancel method |
|---|---|---|---|
| SoundCloud Go | ₦1,800 | Ad-free listening, offline saves | Web subscriptions page or App Store/Google Play if purchased there |
| SoundCloud Go+ | ₦4,100 | Full catalogue, high-quality audio, offline | Web subscriptions page or App Store/Google Play if purchased there |
After cancelling
What to check immediately
Confirm cancellation by checking your Subscriptions page or the app-store subscription list for a cancelled status.
Keep confirmation emails or screenshots as proof in case billing continues.
Helpful links and next steps
- SoundCloud Go terms - for web subscription rules and upgrade/downgrade effects.
- Pro terms (30-day money-back) - for Pro/Artist refund details.
- If purchased via Apple: open iPhone Settings > Apple ID > Subscriptions to manage subscription and request refunds through Apple.
- If purchased via Google Play: open Google Play > Subscriptions to manage subscription and request refunds through Google.
Address
Local registered address
SoundCloud Limited (registered in Nigeria) - 5 SAKA OLUWA STREET, LEKKI PHASE 2, LAGOS, LAGOS STATE.
Notes about postal or formal notice
The SoundCloud Terms of Use also list other corporate addresses (e.g., Berlin) for contractual notices; use the address appropriate to the entity you contracted with or the instructions in the applicable terms.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.