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I hereby notify you of my decision to terminate the contract relating to the Spotify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Spotify: Complete Guide
What is Spotify
Overview
Spotify is a music streaming service that offers on-demand audio, curated playlists, podcasts, and personalised recommendations. It provides both free (ad-supported) and paid subscription tiers with offline listening and higher audio quality.
How people use it in Nigeria
Users in Nigeria access Spotify through web, desktop and mobile apps, or via third-party billing (app stores or telcos). Paid plans remove ads and add premium features like downloads and unlimited skips.
How to cancel Spotify
Cancel via Spotify account (recommended)
- Go to https://www.spotify.com/account/subscription/ and log in with the account you subscribed with.
- Under "Your plan", click "Change plan" or "Cancel Premium" and follow the prompts to confirm cancellation.
- Keep the confirmation email or take a screenshot of the confirmation page for your records.
Cancel via App Store, Google Play or third party
- If you subscribed through Apple, cancel via your Apple ID subscriptions: Apple subscription support.
- If you subscribed through Google Play, cancel in Google Play subscriptions: Google Play subscription support.
- If your subscription is billed by a telco or third party, contact that provider or check their billing portal for cancellation steps.
What happens when you cancel
Access after cancellation
After you cancel, you generally keep Premium access until the end of your current paid billing period. You will not be charged again after the period ends.
Account and data retention
Your account and playlists remain on Spotify as a free account after Premium ends. Your saved music, playlists and follows are retained unless you delete your account.
Will I get a refund?
Standard Spotify policy
Spotify generally does not provide pro‑rata refunds for unused time after cancellation. Charges are usually non-refundable unless required by law or special circumstances.
Exceptions and how to request a refund
- Possible exceptions: unauthorized charges, duplicate billing, billing errors, or where local law requires a refund.
- To request a refund, gather proof (receipts, bank statements, subscription confirmations) and contact Spotify Support via Spotify Support.
- If you paid via Apple/Google/telco, you may need to request refunds through that provider instead of Spotify.
Spotify plans and pricing
Current plan list
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual | €0.77 | Monthly | Single premium account |
| Student | €0.39 | Monthly | Discounted student plan |
| Duo | €1.01 | Monthly | Two premium accounts |
| Family | €1.18 | Monthly | Up to six premium accounts |
| Individual (from Sep 2025) | €11.99 | Monthly | Global standard Premium Individual pricing |
Notes about pricing
Local NGN pricing in early‑2025 used then-current exchange rates. From September 2025 Spotify switches to global EUR pricing for the Individual plan at €11.99/month.
Your consumer rights in Nigeria
Relevant law and regulator
Consumer protections in Nigeria are governed by the Federal Competition and Consumer Protection Act (FCCPA) and enforced by the Federal Competition and Consumer Protection Commission (FCCPC).
Key rights and remedies
- You have a right to transparent billing and accurate information about subscription charges.
- You may lodge complaints for unfair or misleading practices with the FCCPC at https://fccpc.gov.ng.
- If a refund is required by law (for example, unauthorized billing), you can pursue the supplier and, if needed, escalate to the FCCPC or small claims procedures.
Customer experiences
Positive feedback
Many users praise Spotify for music discovery, curated playlists and reliable streaming quality. Premium features like offline downloads and no ads are commonly highlighted.
Common complaints
Typical complaints reported by users include billing confusion, difficulty cancelling when subscribed via app stores or third parties, and variable response times from support.
Documentation checklist
What to gather before contacting support
- Account email or username used to subscribe to Spotify.
- Proof of payment: bank statement, card transaction or receipt showing the Spotify charge.
- Subscription confirmation emails, screenshots of the subscription page, and the billing platform (Spotify, Apple, Google, telco).
- Dates of charges and any cancellation confirmation screenshots.
How to present your case
- Provide clear timestamps and transaction IDs where available.
- State whether the subscription was via Spotify directly or a third-party provider.
Common mistakes
Deleting the app instead of cancelling
Deleting the Spotify app does not cancel your subscription. The subscription continues until you cancel on the platform that billed you.
Cancelling the wrong account or platform
Users sometimes cancel a secondary account or the wrong platform (e.g., Spotify web but originally subscribed via Apple). Always confirm the billing source before cancelling.
Comparative recap
Plan comparison table
| Plan | Monthly Price | Accounts Included | Best for |
|---|---|---|---|
| Individual | €0.77 | 1 | Single user wanting full Premium |
| Student | €0.39 | 1 | Eligible students on a discount |
| Duo | €1.01 | 2 | Two people living together |
| Family | €1.18 | Up to 6 | Households with multiple users |
| Individual (from Sep 2025) | €11.99 | 1 | Standard global Individual pricing |
Quick takeaway
Choose the correct plan for your household and confirm the billing source to avoid cancellation complications. Note the upcoming switch to global EUR pricing for Individual plans from September 2025.
After cancelling
Re-subscription and account recovery
You can re-subscribe at any time by logging into your Spotify account and selecting a plan. Your playlists and saved music remain unless you delete your account.
Helpful links and support
- Spotify Help: https://support.spotify.com
- Manage subscriptions: Account & subscription page
- FCCPC (consumer advice in Nigeria): https://fccpc.gov.ng
Address
Registered address in Nigeria
Spotify Limited (registered) - 20 Olatunji Street Alasia, Oshodi, Lagos State.
Notes on correspondence
This is the registered legal address on record; no separate dedicated postal cancellation address was identified. For subscription issues, use the online Spotify Support channels listed above.