Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spotistats service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Spotistats: Easy Method
What is Spotistats
Overview
Spotistats is an app (also known in some places as stats.fm) that provides listening statistics and analytics for Spotify users.
The app offers free and paid features accessed via mobile app stores or directly through the website and a subscription service for enhanced data.
Core features
Features include historical listening data, charts and personalised analytics based on your Spotify account activity.
Subscriptions unlock additional or faster reporting and data exports depending on the plan selected.
How to cancel Spotistats
Mobile stores (Apple App Store)
- Open the Apple App Store on your device and go to your account > Subscriptions.
- Find Spotistats (or the app name displayed) and choose Cancel Subscription.
- Note: Deleting the app does not cancel the subscription; refunds and cancellations are handled by Apple.
Mobile stores (Google Play)
- Open Google Play, tap Profile > Payments & subscriptions > Subscriptions.
- Select the Spotistats subscription and choose Cancel subscription.
- Note: Deleting the app does not cancel the subscription; refunds and cancellations are handled by Google.
Web (direct via website)
- Use the Paddle Customer Portal (your Paddle account) to manage and cancel subscriptions where applicable.
- Alternatively, cancel via the in-site "Contact Us" form, the cancellation link in your subscription confirmation email, or by emailing [email protected].
- You must cancel at least 24 hours before the next billing cycle to avoid the next charge.
What happens when you cancel
Access after cancellation
After you cancel, you generally retain access until the end of the current paid billing period.
Features tied to the subscription will stop working when the paid period expires.
Renewal and billing
Cancellation prevents future automatic renewals but does not usually trigger an immediate refund.
For subscriptions purchased through Apple or Google, billing and refund handling remain with those stores.
Data and account
Your Spotistats account and any stored analytics data typically remain unless you request deletion through support.
If you want your account removed, contact support via the website or the email address provided.
Will I get a refund?
General refund policy
Spotistats states that, in general, purchases are final and non-refundable. There is no automatic 14‑day cooling-off right noted in their policy.
For most transactions, Spotistats will not issue refunds except in specific circumstances.
Exceptions and conditions
- Refund requests may be considered if submitted within 2 days of purchase and the account shows minimal usage (fewer than 10 song streams).
- Active use beyond that threshold typically makes a refund ineligible.
- Subscriptions bought via Apple or Google must follow those stores' refund processes; Spotistats does not control those refunds.
How to request a refund
For web purchases, contact Spotistats support via the Paddle Customer Portal, the site contact form, or email [email protected] and include purchase details and usage evidence.
For Apple or Google purchases, follow the refund/reporting steps in your App Store or Google Play account support pages.
Spotistats plans and pricing
Current pricing information
No publicly available data for Spotistats pricing in Nigeria (EUR) for 2024 or 2025 was found.
Where pricing is not published, it may vary by region or change over time; check the app or website for live pricing.
Notes on availability
Prices shown in the app stores are controlled by Apple or Google for mobile purchases; web pricing is managed via Paddle if billed directly.
Always verify the displayed price and currency at the point of purchase before confirming a subscription.
| Plan | Price (Nigeria) | Notes |
|---|---|---|
| Spotistats subscription | Varies | Check the app store or website for current local price |
Your consumer rights in Nigeria
Local law overview
Nigerian consumer protection is governed by the Federal Competition and Consumer Protection Act (FCCPA) and related regulations.
Online vendor policies may not always reference statutory cooling-off periods; this can affect remedies available.
Practical implications for Nigerian users
- If Spotistats' policy refuses refunds, statutory rights under local law may still apply, but enforcement can be limited without a local address or clear contractual terms.
- Purchases made via Apple or Google are usually handled by those platforms, which may offer separate remedies.
Recommended steps if you have a dispute
Gather purchase records, contact Spotistats support first, and escalate to the app store or payment provider (Paddle) if needed.
If local statutory rights appear violated, you may consider contacting a local consumer protection authority or seeking legal advice.
Customer experiences
Positive feedback
No Nigeria-specific positive reviews were identified in the provided search data.
Some users elsewhere report useful analytics when the service operates as expected.
Negative feedback
Some users on Reddit reported delays in receiving Spotistats Plus data, with waits up to 30 working days in certain cases.
There are also reports of Spotify account logouts after using third-party stats apps; developers suggest these incidents may be due to phishing or look-alike apps rather than Spotistats itself.
Takeaways
Expect mixed experiences; check recent reviews and confirm the official app/web links before connecting your Spotify account.
If you encounter long delays or suspicious activity, stop using the app and contact both Spotistats support and Spotify.
Documentation checklist
Before requesting cancellation or refund
- Purchase receipt or order confirmation email.
- Subscription identifier or transaction ID from Apple, Google, or Paddle.
- Date and time of purchase as shown on receipt.
Evidence for refund eligibility
- Usage evidence showing fewer than 10 song streams (if claiming the 2‑day exception).
- Screenshots of the subscription status in the app store or Paddle portal.
- Any correspondence with Spotistats support and confirmation emails.
Common mistakes
Deleting the app instead of cancelling
Users frequently delete the Spotistats app and assume the subscription has been cancelled.
Deleting the app does not stop billing; you must cancel via Apple, Google Play, or the Paddle/customer portal.
Assuming automatic refunds for dissatisfaction
Many expect a simple refund if they are unhappy, but Spotistats states purchases are generally non-refundable.
If you believe you qualify for the narrow exception (2 days, minimal usage), provide clear evidence promptly.
Using unofficial or look‑alike services
Some account security issues reported on forums may stem from phishing or unofficial clones, not the official app.
Always verify the app publisher and official website before signing in with Spotify credentials.
Comparative recap
Quick summary table
| Platform | How to cancel | Refund route | Key notes |
|---|---|---|---|
| Apple App Store | Cancel in Apple account > Subscriptions | Handled by Apple Support | Deleting app does not cancel subscription |
| Google Play | Cancel in Google Play > Subscriptions | Handled by Google Play Support | Deleting app does not cancel subscription |
| Web (Paddle / Direct) | Cancel via Paddle Customer Portal, site contact form, confirmation email link, or email | Spotistats / Paddle processes refunds; generally final except limited exceptions | Must cancel 24 hours before next billing; refunds rare |
Recommendation
Cancel through the same platform where you purchased to ensure the subscription is stopped and to follow the correct refund route.
Keep records of cancellation confirmations and timestamps for any dispute.
After cancelling
What to check next
- Confirm cancellation in your Apple, Google Play, or Paddle account and keep the confirmation email.
- Monitor your payment method for any unexpected charges and save receipts.
Useful links
Address
Registered postal address
No postal address for Spotistats (stats.fm) is publicly listed on the official website or in the available documentation.
This means postal service of formal notices may be difficult; rely on the provided contact channels.
If you need formal notice or escalation
Use the official contact form, the provided email [email protected], or the Paddle Customer Portal to register formal complaints.
If required, consider contacting the payment provider (Apple, Google, or Paddle) or seeking local consumer protection advice in Nigeria.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.