Cancel Artgrid: Easy Method

What is Artgrid

Service overview

Artgrid is a subscription-based stock footage platform offering graded video clips in HD, 4K - 8K and RAW/LOG formats for creative projects.

Plans are billed in USD, and Artgrid markets unlimited downloads under its annual plans for different quality tiers.

How users access content

Subscribers download clips and assets via the Artgrid website and apps; licensing and downloads are tied to the account that purchased the subscription.

Subscriptions can be purchased through Artgrid’s website or via mobile stores such as the Apple App Store and Google Play.

How to cancel Artgrid

If you purchased via the App Store (Apple) or Google Play

• Open your Apple ID subscription settings (iPhone/iPad: Settings > your name > Subscriptions) and cancel the Artgrid subscription there.
• For Android, open the Google Play Store > Menu > Subscriptions and cancel the Artgrid subscription from your Google account.
• After cancelling with Apple/Google, you must also contact Artgrid support to notify them and complete any required account processing.

If you purchased via the web (Artgrid website)

• Artgrid does not provide a direct cancel button on the website - request cancellation by emailing Artgrid support or submitting a request through their Help Center form.
• Include your account name and email in your message so support can identify and process the cancellation.

What happens when you cancel

Access and renewal

When you cancel, active access typically continues until the end of the current billing period paid for at the time of cancellation.

Auto-renewal should stop after cancellation, but for App Store/Google Play purchases you must cancel in the store to stop future charges.

Account and data

Your account and any downloaded licensing records usually remain accessible, but rights to download new assets end after expiry of the subscription period.

If you need proof of license or purchase, retain invoices and confirmation emails and request copies from Artgrid support if necessary.

Will I get a refund?

Artgrid refund policy (summary)

Artgrid offers refunds within 14 days of payment only if you have not downloaded any clips or assets from the account since the payment.

This 14-day rule also applies after auto-renewal: a refund is available within 14 days post-renewal provided no assets were downloaded.

How to request a refund

• Submit a refund request to Artgrid support including your account name and email and the date of payment.
• Provide evidence that no assets were downloaded if requested; refunds are conditional on that requirement.

Artgrid plans and pricing

Pricing overview

Artgrid publishes USD-based annual pricing globally; plans are billed annually and shown below in USD.

There is no separate local-Naira pricing listed by Artgrid; payments will be processed in USD and your card issuer may apply conversion fees.

Plan features and billing

Plans differ by resolution and file formats available; all listed prices are the annual billing equivalents provided by Artgrid.

Your consumer rights in Nigeria

Key protections under Nigerian law

Under the Federal Competition and Consumer Protection Act (FCCPA) 2018 consumers have rights including canceling advance bookings and receiving refunds for defective or misdescribed services.

Blanket "no refund" policies are generally restricted unless clearly justified and communicated to the consumer.

How to pursue complaints

• You may lodge complaints with the Federal Competition and Consumer Protection Commission (FCCPC) for consumer disputes in Nigeria.
• Other options include industry regulator complaints, chargeback through your card issuer, or pursuing legal action where appropriate.

Customer experiences

Positive feedback

Many users praise Artgrid for high-quality, creative footage, strong lighting and composition, and good value for annual subscribers.

Reviewers often highlight content quality and the breadth of footage as primary strengths.

Negative feedback and recurring issues

Multiple users report difficulties cancelling due to no visible cancel button and being charged for a full year despite attempting to unsubscribe or during trial periods.

Some complain about refund refusals even when they claim to have cancelled in time or not downloaded assets, and others find the website usability frustrating.

Documentation checklist

Essential items to include with your request

• Account name and the email address linked to the Artgrid account.
• Proof of payment or invoice (transaction date, amount, and payment method).
• Clear statement of what you request (cancel subscription, refund request) and the reason.

Optional supporting evidence

• Screenshots showing Apple/Google Play subscription status if purchased via those stores.
• Evidence that no assets were downloaded (if available) or a statement confirming you did not download files.

Common mistakes

Assuming a website cancel button exists

Many users expect an on-site cancel button. Artgrid does not provide an in-app cancel flow or a direct cancel button on the website for all purchase paths.

Failing to follow the correct cancel method (store vs web) can leave subscriptions active and lead to unexpected charges.

Missing the 14-day refund window or downloading assets

Waiting longer than 14 days to request a refund or downloading any clips will generally disqualify you from a refund under Artgrid’s stated policy.

Not contacting Artgrid support after cancelling via Apple/Google can also create confusion; always notify Artgrid support for processing.

Comparative recap

Quick comparison by purchase channel

After cancelling

What to check immediately

Confirm cancellation by saving any confirmation emails from Artgrid and checking that your Apple/Google subscription shows as cancelled if purchased via those stores.

Review your bank or card statement for pending or posted charges and note dates for any disputes you may need to raise.

Helpful links and next steps

• Artgrid Help Center - submit support requests and find account help.
• Artgrid refund policy - details on the 14-day rule and refund conditions.
• Apple: cancel subscriptions - guide for Apple ID subscription management.
• Google Play subscriptions - guide for cancelling on Google Play.
• Federal Competition and Consumer Protection Commission (FCCPC) - file consumer complaints in Nigeria.

Address

Artgrid (Luxembourg mailing)

12, C RUE GUILLAUME KROLL, Technopolis Centre Wing C floor 1, L‑1882 Luxembourg, Luxembourg

Other corporate address (reference)

A Canadian address is associated with Artgrid Corporation / Artgrid Studios in some records; use Artgrid’s Help Center to confirm current corporate contact details if required.