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Cancel Arlo: Easy Method
What is Arlo
Overview
Arlo is a brand of smart home security cameras and cloud subscription services that provide video recording, motion alerts, and remote monitoring. The service combines hardware (cameras, base stations) with optional cloud plans for recorded footage and advanced features.
Services covered
Arlo offers free basic functionality alongside paid subscription tiers for cloud recording, multi-camera support, and enhanced features. Some devices use a specific mobile service (Arlo Mobile for Arlo Go) with separate terms.
How to cancel Arlo
General cancellation steps
- If you subscribed via the web (my.arlo.com) or through the Arlo Secure app, cancel using the same method you used to subscribe.
- Arlo Support cannot cancel subscriptions on your behalf if you subscribed through the web or app; you must sign in and cancel from that same interface.
- Locate your subscription or billing section in the Arlo app or at my.arlo.com, then follow the on-screen cancellation prompts.
Arlo Mobile (Arlo Go) cancellation
- For Arlo Mobile service, use the Arlo app or Arlo website to cancel the plan tied to the Arlo Go device.
- Single-month prepaid plans typically do not receive prorated refunds; annual plan cancellations made at least one month before expiry may receive automatic credit for whole remaining months.
- See the Arlo Mobile FAQ for specific steps and refund rules: Arlo Mobile cancellation FAQ.
What happens when you cancel
Service access and renewal
When you cancel a paid subscription, the subscription remains active until the end of your current billing period. You will retain paid features until that date.
Data and recordings
After the billing period ends, cloud recordings are deleted within 48 hours unless you download them beforehand. Download any footage you need prior to cancellation completion.
Will I get a refund?
Subscription refunds
Subscription fees are generally non-refundable; Arlo's terms state no refunds or credits for partially used subscription periods. Expect no prorated refunds for most subscription cancellations.
Hardware returns and exceptions
- Products purchased directly from Arlo.com may be returned within 30 days of shipment in original condition for a refund of the purchase price (shipping excluded), subject to an RMA and return within 14 days of RMA issuance.
- Defective units require contacting Arlo Support to request an RMA; Arlo pre-pays shipping for approved RMAs and sends replacements upon receipt.
- Specific exceptions exist for Arlo Mobile annual refunds: if you cancel at least one month before annual expiry, you may receive credit for full remaining months automatically.
See Arlo's terms for region-specific rules: Arlo Terms and Arlo Terms of Sale.
Arlo plans and pricing
Available plans
Below are standard European Arlo Smart plan prices as provided by Arlo. No Nigeria-specific pricing in EUR was found in the available data.
Pricing notes
Prices below are shown in euros for European plans and may not reflect local Nigerian pricing or local currency conversions. Check your Arlo account for region-specific offers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Arlo Smart Premier - Multi Camera (Europe) | €8.99 | Monthly | Multi-camera cloud recording |
| Arlo Smart Premier - Single Camera (Europe) | €2.79 | Monthly | Single-camera cloud recording |
| Arlo Smart Elite - Multi Camera (Europe) | €13.99 | Monthly | Enhanced features for multiple cameras |
| Arlo Smart Elite - Single Camera (Europe) | €4.49 | Monthly | Enhanced features for a single camera |
Your consumer rights in Nigeria
General consumer protections
Arlo's publicly available policies do not include Nigeria-specific terms. Nigerian consumers generally have rights under local consumer protection laws regarding product quality and fair trading.
Arlo's policy note
- Arlo states its return policies are additional to, and do not substitute, legal rights under applicable law.
- If you need specific legal advice on refunds or warranties in Nigeria, consult a local consumer protection agency or legal counsel.
Customer experiences
Positive feedback (summary)
Publicly verified positive reviews were not prominent in the provided dataset. Many users value basic camera features and cloud convenience, but specific positive data was not available.
Negative feedback (summary)
- Reports of poor customer service: long waits, unhelpful agents, chat resets, and difficulty maintaining contact with the same agent.
- Complaints about subscription price increases, app redesigns removing functionality, and cameras losing usefulness after updates.
- Technical issues reported: motion detection failures, false alerts, hardware reliability concerns, and persistent in-app ads promoting subscriptions.
- Billing problems: some users reported continued charges after cancellation, with a few resorting to canceling cards to stop charges.
Documentation checklist
What to gather before contacting support
- Arlo account email and password (sign-in credentials).
- Subscription ID or reference number shown in your account billing page.
- Proof of purchase for hardware (order number, invoice) if requesting a return or RMA.
- Any relevant screenshots showing billing, subscription status, or errors.
Where to submit documents
- Cancel subscriptions from the same channel you used to subscribe (web or app).
- Request RMAs and hardware support via Arlo Support; see the RMA instructions: Arlo RMA FAQ.
- Use the Arlo support knowledge base and FAQs for step-by-step guidance: Arlo subscription FAQ.
Common mistakes
Billing and cancellation mistakes
Attempting to cancel through a different channel than the one used to subscribe is a common error and can leave a subscription active.
Another mistake is assuming cancellation causes immediate deletion of billing or instant refunds; subscription access usually continues until period end.
RMA and return mistakes
Failing to request an RMA for returns or missing the 14-day return window after RMA issuance can void a return. Always confirm the RMA and ship within the stated timeframe.
Also, forgetting to download important cloud recordings before cancellation risks permanent loss, as these are deleted shortly after the subscription ends.
Comparative recap
Quick comparison
The table below summarizes key points to help you decide next steps when cancelling Arlo services or returning hardware.
How to choose your action
| Topic | Arlo expectation | Recommended user action |
|---|---|---|
| Cancellation method | Cancel via same channel used to subscribe (web or app) | Sign in to the original service portal and cancel there |
| Refunds | Subscription fees generally non-refundable; limited exceptions for some annual Arlo Mobile plans | Check terms for your plan; request hardware returns within 30 days if bought from Arlo.com |
| Data retention | Cloud recordings deleted within 48 hours after subscription end | Download needed footage before the billing period ends |
| Hardware returns | Requires RMA; must return within 14 days of RMA issue | Contact support for RMA and ship promptly; keep proof of postage |
After cancelling
How to preserve data
- Download any cloud recordings you wish to keep before the subscription expires.
- Export footage locally and store copies outside Arlo cloud to prevent loss.
Next steps and useful links
- Manage or cancel subscriptions at your Arlo account: my.arlo.com.
- Arlo subscription cancellation FAQ: How to change or cancel an Arlo subscription.
- Arlo Mobile cancellation and refund details: Arlo Mobile FAQ.
- Requesting an RMA for hardware: Arlo RMA instructions.
Address
Primary customer service address
Arlo Attn: Customer Service
2200 Faraday Avenue, Carlsbad, CA 92008, United States of America
Notes on contacting Arlo
- For subscription cancellations, use the web portal or the Arlo app - support cannot cancel web/app subscriptions for you.
- For hardware returns or RMAs, contact Arlo Support via the knowledge base and follow the RMA procedure: RMA FAQ.
Similar cancellation services
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Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Arlo subscription via the app, sign in to the Arlo Secure app, go to the subscription or billing section, and follow the on-screen prompts. If you prefer, you can also cancel through the web at my.arlo.com using the same method you subscribed.
Generally, Arlo subscription fees are non-refundable, and you will not receive a prorated refund for partially used periods. However, if you cancel an annual Arlo Mobile plan at least one month before its expiry, you may receive credit for the remaining months.
After you cancel your Arlo subscription, your cloud recordings will be deleted within 48 hours unless you download them before the cancellation is finalized. Make sure to save any important footage before your billing period ends.
Yes, you can cancel your Arlo Mobile service plan by using the Arlo app or website. Note that single-month prepaid plans typically do not offer prorated refunds, while annual plan cancellations made at least one month before expiry may receive automatic credit.
If you purchased Arlo hardware directly from Arlo.com, you can return it within 30 days of shipment for a refund, provided it is in original condition. You will need to request an RMA and return the item within 14 days of receiving the RMA.