Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ccbill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel CCBill: Complete Guide
What is CCBill
Service overview
CCBill is a payment processor and billing platform used by merchants to manage subscriptions and online payments.
It handles recurring billing, merchant payment flows, and customer account access for many online services.
Role for subscribers
As a subscriber, CCBill appears on payment records when a merchant uses its billing service to charge you.
CCBill enforces merchant-defined terms and processes cancellations and refunds according to its consumer policy.
How to cancel CCBill
Cancel recurring subscriptions on the web
- Contact the merchant or CCBill by email, mail, telephone, or fax to request cancellation for web-based (desktop or mobile) subscriptions.
- Provide identifying details: full name, email used for the subscription, transaction ID or invoice number, and the merchant name.
Cancel subscriptions purchased via app stores
- If you subscribed through Apple App Store (iOS) or Google Play, manage and cancel subscriptions through Apple or Google’s subscription settings - not CCBill directly.
- Open your device’s subscription settings (Apple ID > Subscriptions or Google Play > Payments & subscriptions) and cancel from there.
What happens when you cancel
Access and service period
Cancellation stops future renewals once it is processed, but you remain liable for charges until cancellation takes effect.
Access to subscription content may continue until the end of the paid period, depending on the merchant’s terms.
Data, records and merchant actions
CCBill and the merchant retain transaction records for billing and dispute purposes according to their policies.
For suspected fraud, CCBill may block information from use by other CCBill merchants at its discretion; this is not a substitute for contacting your bank.
Will I get a refund?
General refund policy
CCBill does not provide refunds for subscription fees when termination is requested; subscribers remain liable for charges up until cancellation. Source: CCBill Terms
All consumed goods and services are generally considered non-refundable under CCBill policy.
Exceptions and refund mechanics
- Refunds, if issued by either CCBill or the merchant, are credited only to the original payment method and are not issued in cash, by check, or to a different payment method.
- In cases of unauthorized or fraudulent charges, contact your bank or card issuer immediately; CCBill may investigate but cannot replace the role of your bank.
CCBill plans and pricing
Pricing availability
No publicly available consumer-facing pricing for CCBill in Nigeria was found in the sources provided.
Merchants can set pricing via CCBill’s admin, and regional pricing may vary by merchant and region.
Representative table
| Plan or Item | Price | Currency | Notes |
|---|---|---|---|
| Example subscription | Varies | Varies | No public Nigeria consumer prices available |
Your consumer rights in Nigeria
Local consumer protection reference
Consumers in Nigeria have general protections under national consumer law and may seek guidance from the Federal Competition and Consumer Protection Commission (FCCPC).
For guidance, see the FCCPC website: FCCPC.
Practical rights and steps
- You may request cancellation at any time, but remain liable for charges until cancellation is processed per CCBill policy.
- If you suspect fraud or unauthorized charges, contact your bank or card issuer immediately and keep records for disputes.
Customer experiences
Positive feedback
Some customers report helpful, responsive live-chat support that resolved payment issues quickly and guided subscription processes.
Positive accounts describe 24/7 live chat enabling quick problem resolution in minutes.
Common complaints
- Many reviews criticize unexplained declines, alleged unauthorized charges, and difficulty obtaining refunds.
- Complaints include blocked cards after CCBill attempts, repeated decline messages, and frustration with no-refund policies. See Trustpilot and ComplaintsBoard for examples.
Documentation checklist
Essential items to prepare
- Subscription details: merchant name, subscription start date, and plan name.
- Transaction ID, invoice number, or billing reference appearing on your statement.
- Payment method details (last four digits) and transaction date/time.
- Screenshots of receipts, decline messages, and any communication with merchant or CCBill.
- Bank or card statements showing the relevant charges.
How to present your case
- Include a clear request (cancel subscription, refund request, dispute charge) and state desired outcome.
- Keep copies of all correspondence and use dated emails or recorded call references where available.
Common mistakes
Assuming cancellation is the same everywhere
A common error is trying to cancel an App Store or Google Play subscription through CCBill; those must be cancelled via Apple or Google subscription settings.
Always check where the subscription was initiated before contacting CCBill.
Failing to keep evidence or contact the bank
Not saving transaction IDs, screenshots, or email confirmations weakens disputes and refund requests.
Also, delaying contact with your bank or card issuer after unauthorized charges can make a chargeback or reversal harder to pursue.
Comparative recap
Quick feature comparison
| Feature | CCBill (web subscriptions) | Apple App Store / Google Play |
|---|---|---|
| How to cancel | Contact merchant or CCBill by email, mail, phone, or fax. | Cancel via device subscription settings (Apple ID or Google Play). |
| Refund policy | No refunds for termination as standard; refunds rare and to original payment method only. | Apple/Google have their own refund processes and policies handled through their platforms. |
| Dispute route | Contact merchant/CCBill; contact bank for chargebacks; CCBill may investigate fraud. | Request refund via platform support; contact bank if needed. |
After cancelling
Confirming cancellation
After you request cancellation, request written confirmation (email) and retain it for your records.
Check subsequent credit card or bank statements to verify no new renewals occur.
Further steps and useful links
- CCBill Consumer Terms: CCBill Consumer Terms & Conditions
- Trustpilot reviews: Trustpilot CCBill
- ComplaintsBoard: ComplaintsBoard CCBill
- Apple support for subscriptions: Manage subscriptions on Apple
- Google Play subscriptions: Manage subscriptions on Google Play
- FCCPC (Nigeria consumer authority): Federal Competition and Consumer Protection Commission
Address
CCBill global correspondence
Use this global correspondence address when a physical mailing address is required, as no Nigeria-specific address is published.
Mailing address
CCBill, LLC 2353 W. University Dr. Tempe, Arizona 85281-7223 United States
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.