Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Freelancer.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Freelancer.com: Easy Method
What is Freelancer.com
Overview
Freelancer.com is an online marketplace connecting businesses and freelancers worldwide. It offers membership plans, project bidding, escrow payments, and payout options for users in Nigeria and other countries.
Service scope
The platform supports hiring, project management, and deposits for funding work. Membership tiers provide additional features, but core posting and bidding can be used on a free account.
How to cancel Freelancer.com
Cancel a paid membership on the website
- Log into your Freelancer.com account on the web.
- Go to Settings → Membership tab → click "Cancel".
- The cancellation takes effect after the current paid term ends; you keep benefits until the next renewal date.
Notes about app store cancellations
There is no verified separate cancellation process via the App Store or Google Play for Freelancer.com.
Cancellations must be handled through the Freelancer.com website as described above.
What happens when you cancel
Access and benefits
After you cancel a paid membership, you retain the paid benefits until the current billing term ends. Your membership will not renew at the next billing date.
Account data and projects
Your account, profile, messages, and project data remain accessible unless you choose to delete your account separately.
Cancelling membership does not automatically close active projects or release milestones; manage projects before the membership term ends.
Will I get a refund?
Refunds for unused deposited funds
Freelancer.com allows refunds of unused deposited funds that remain in your account balance, subject to time limits and verification.
- PayPal deposits: refundable up to one year.
- Credit card deposits: generally refundable between six months and one year, depending on the deposit.
Exceptions and other options
Deposits outside the refundable period are not eligible for a refund but can typically be withdrawn via payout, subject to security processing times.
There is no general 14-day unconditional cancellation or refund rule for memberships; refunds are specific to unused deposits and timeframes.
Freelancer.com plans and pricing
Membership pricing visibility
Freelancer.com displays pricing in USD on the site. There is no publicly available, Nigeria-specific EUR pricing or detailed EUR equivalents for 2024/2025.
Quick table
| Plan | Price | Billing |
|---|---|---|
| Free | Varies | Varies |
| Paid membership (monthly/annual) | Varies | Varies |
Your consumer rights in Nigeria
Refund and cancellation rights
There is no automatic 14-day consumer right to cancel digital services like memberships in the same way as physical goods.
Refunds on Freelancer.com are limited to unused deposited funds within specified time windows and must be requested via support.
Practical steps under local expectations
- Request refunds through Freelancer.com support if funds remain in your balance and are within the refundable period.
- Document all communications and transactions to support any dispute.
Customer experiences
Positive experiences
Many users praise responsive customer support agents who can resolve verification or setup issues quickly.
Positive reviews mention helpful staff by name and satisfactory resolution of specific account problems.
Negative experiences
Other users report difficulties obtaining refunds, surprise charges, verification frustrations, and slow or opaque dispute handling.
Threads on review sites and forums mention problems with fee disputes, deleted chats, and extra payment requests during projects.
Documentation checklist
Required proofs for refund or dispute
- Account email and username.
- Transaction receipts for deposits (PayPal/credit card statements).
- Screenshots of account balance and relevant messages or invoices.
- Support ticket numbers and timestamps of communications.
Optional but helpful documents
- Identification documents if verification is required.
- Bank or PayPal payout details for refund processing.
Common mistakes
Expecting instant refunds after cancellation
Users sometimes assume cancelling a membership triggers an immediate refund of the current term. Cancellation only prevents future renewals; current term charges are not refunded.
Trying to cancel via mobile app stores
Attempting to cancel through Apple App Store or Google Play can fail because Freelancer.com requires cancellation on its website.
Not documenting communications or missing refundable timeframes are common errors that complicate disputes.
Comparative recap
Key contrasts
| Feature | Freelancer.com (Nigeria) |
|---|---|
| Cancellation method | Website only; Settings → Membership → Cancel |
| Refund policy | Refunds only for unused deposits within set timeframes (PayPal up to 1 year; cards 6 - 12 months) |
| Pricing visibility | Pricing shown in USD; Nigeria-specific EUR pricing not publicly listed |
| Support feedback | Mixed - some responsive agents, others report slow or opaque processes |
| Payout timing | Withdrawals possible if outside refundable window; first payout security holds may apply (e.g., 15 days) |
After cancelling
Manage remaining funds and projects
Before your paid term ends, close or secure active projects and milestones as needed to avoid disputes.
Useful links and next steps
- How to cancel or downgrade a membership (Freelancer help)
- Refunding PayPal deposits (Freelancer support)
- Refunding credit card deposits (Freelancer support)
Address
Freelancer.com global office
Level 37 Grosvenor Place 225 George Street Sydney, NSW 2000 Australia
Nigeria-specific correspondence
Freelancer.com does not publish a Nigeria-specific postal address for cancellation or correspondence; use the website support channels for local requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.