Cancel HOSTINGER online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hostinger service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Hostinger: Easy Method
What is Hostinger
Overview
Hostinger is a web hosting company that provides shared hosting, cloud hosting, VPS, email services and website builders.
It offers an online control panel (hPanel), domain services and customer support aimed at both individuals and small businesses.
Primary offerings
Common products include shared Web hosting plans, Cloud Startup, VPS, website builders and email products such as Titan Email.
Hostinger also advertises a standard 30-day money-back guarantee for many hosting products (non-cryptocurrency payments).
How to cancel Hostinger
Cancel via Web / hPanel
- Log in to your Hostinger account and open hPanel.
- Go to the Billing section and locate the hosting plan you want to cancel.
- Disable auto-renewal for that plan - once auto-renewal is switched off the plan will expire and be automatically cancelled without further billing.
App Store and Google Play subscriptions
- No Hostinger-specific cancellation instructions for iOS App Store or Google Play subscriptions were found in Hostinger's Help Center.
- If your purchase was through the App Store or Google Play, use the platform’s subscription management to cancel and check Google/Apple support for refunds.
What happens when you cancel
Billing and renewal
When you disable auto-renewal the plan will expire at the end of the paid period and will not be billed again.
There is no further automatic charge after the plan ends if auto-renewal is disabled successfully.
Access and data
You typically retain access to the service until the paid period expires; after expiry the hosting services stop functioning.
Keep copies of your site files and emails before expiry - Hostinger’s Help Center should be consulted for any backup or data-retention specifics.
Will I get a refund?
Standard refund policy
Most hosting products (shared Web, Cloud, VPS, Game Panel, Hostinger Email, Titan Email, upgrades) are refundable within 30 days when paid with non-cryptocurrency methods.
This 30-day money-back guarantee applies to many services but has notable exceptions and conditions.
Exceptions and timing
- Domain registrations: refunds allowed only within 96 hours for many common TLDs; transfers refundable only if unsuccessful and requested within 96 hours.
- Some products are non-refundable: domain renewals, completed transfers, redemption fees, Google Workspace Email, VPS panel licenses, certain upgrades and cryptocurrency purchases.
- Refund timing varies by method: PayPal (2 - 3 business days), credit/debit card (5 - 9 days), other methods (5 - 15 days), or Hostinger Balance (irreversible).
Hostinger plans and pricing
Overview of listed plans
The table below shows Hostinger’s effective monthly prices converted to EUR for 2024/2025 deals (NGN→EUR mid-market rate used).
Features are summary highlights; check Hostinger for full plan details before purchasing.
| Plan | Price (EUR, monthly effective) | Period | Key features |
|---|---|---|---|
| Single (Web Hosting) | €1.15 | Monthly (effective) | 1 website, 10 GB SSD, free SSL, weekly backups, free migration (30-day guarantee) |
| Premium (Web Hosting) | €1.76 | Monthly (effective) | Up to 3 websites, 20 GB SSD, free domain + email marketing for 1 year, AI builder |
| Business (Web Hosting) | €2.37 | Monthly (effective) | Up to 50 websites, 50 GB NVMe SSD, daily backups, AI tools, free CDN, WordPress multisite |
| Cloud Startup | €6.02 | Monthly (effective) | Up to 100 websites, 100 GB NVMe SSD, dedicated IP, 100 PHP workers, priority support |
| Premium Website Builder | €1.76 | Monthly (effective) | 1 website, 5 pages, 2 GB storage, AI builder, free domain for 1 year |
| Business Website Builder | €2.37 | Monthly (effective) | Up to 50 websites, unlimited pages, 50 GB storage, AI ecommerce tools, zero transaction fees |
Your consumer rights in Nigeria
Legal framework
In Nigeria the Federal Competition and Consumer Protection Act (FCCPA) gives consumers rights to fair contract terms and remedies for defective or mis-described services.
It also protects against unfair business practices and misleading terms in consumer contracts.
How this relates to Hostinger
- Hostinger’s rigid refund windows, auto-renewal defaults and irreversible balance refunds could be scrutinised under FCCPA as potentially unfair terms.
- Hostinger’s published policies do not explicitly reference Nigerian law, so consumers may need to seek local advice or file complaints through Nigerian consumer protection channels if necessary.
Customer experiences
Positive feedback
Public reviews on Trustpilot commonly praise Hostinger for responsive and knowledgeable customer support and an intuitive control panel.
Users also highlight fast response times and accessible management tools as strengths.
Negative feedback
Reddit and other forums include recurring complaints: difficulty obtaining refunds for auto-renewals, limited phone support and slow live chat at times.
Other issues reported include lost data or emails, unexpected charges despite cancellation and strict refund policy enforcement for some products.
Documentation checklist
Essential items to prepare
- Account email and username used with Hostinger.
- Order ID or invoice number for the hosting purchase.
- Transaction ID or payment receipt (showing date and payment method).
Supporting evidence
- Screenshot of billing page showing auto-renewal status and dates.
- Copies of chat transcripts or support emails confirming cancellation or refund requests.
- Domain names or service identifiers linked to the account, if applicable.
Common mistakes
Forgetting to disable auto-renewal
Many users assume cancelling means the subscription stops immediately; in Hostinger you must disable auto-renewal in hPanel to prevent the next charge.
Always confirm auto-renewal is off and keep a screenshot of the change.
Missing refund windows and payment method issues
Waiting beyond the 30-day or 96-hour refund windows often results in no refund for that transaction or domain registration.
Also note that cryptocurrency payments are typically non-refundable per Hostinger policy.
Comparative recap
At-a-glance comparison
| Topic | Hostinger | Notes for Nigeria |
|---|---|---|
| Cancellation method | Disable auto-renewal in hPanel | Do this before the renewal date; keep screenshots |
| General refund window | 30 days (most hosting products) | Applies to non-cryptocurrency payments; act quickly |
| Domain refunds | Usually 96 hours for common TLDs | Some ccTLDs have different windows; check domain rules |
| Non-refundable items | Renewals, completed transfers, crypto payments, some licenses | Expect stricter rules for transfers and renewals |
| Support reputation | Generally positive for chat; some reports of slow or limited support | Document interactions and escalate if needed |
After cancelling
Practical next steps
Download and backup your website files, databases and email data before the plan expires.
Confirm cancellation and retain any confirmation emails or screenshots for future reference.
Helpful links
- Hostinger refund policy (Help Center)
- How to cancel a hosting plan at Hostinger (article)
- Hostinger FAQ and refund timing
Address
Registered office
Hostinger International Ltd, 61 Lordou Vironos Street, Larnaca, 6023, Cyprus.
Local considerations
If you need to escalate a consumer complaint in Nigeria, keep all documentation and consider contacting local consumer protection authorities under the FCCPA.
Legal or regulatory routes may require formal evidence of the contract terms and communications with Hostinger.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.