Cancel Just Eat: Easy Method

What is Just Eat

Service overview

Just Eat is an online food ordering and delivery marketplace that connects customers with local restaurants and delivery drivers.

In Nigeria the platform lets customers place takeaway or delivery orders through the app or website and track order status until delivery.

How it applies in Nigeria

Just Eat’s core functionality in Nigeria is the same as other markets: browse restaurants, place orders, and pay through available local methods.

Local availability, restaurant partners, and support channels can differ from other countries, so read Nigeria-specific guidance when cancelling or requesting refunds.

How to cancel Just Eat

Where to start

To cancel an order use the order details page in the app or on the website and select the “How can we help?” option.

This is the primary self-service route for cancellations and status changes.

Step-by-step cancellation

• Open your Just Eat app or website and go to Orders or Order History.
• Select the active order you want to cancel and tap “How can we help?”.
• Choose the cancellation option and confirm the request.
• Wait for confirmation that the restaurant/driver has accepted the cancellation.

When cancellation may not work

If the restaurant has already begun preparing your food or a driver is on the way, cancellation may not be possible.

In those cases you may still be charged up to the full order value. See the official guidance: How do I cancel my order?

What happens when you cancel

Order status and processing

If the cancellation is accepted, the order status will update to cancelled and the restaurant/driver will be notified.

If the restaurant already started preparing the order or a driver is en route, cancellation may be declined and the order remain charged.

Access to past orders

Your cancelled orders remain visible in your order history for records and dispute purposes.

Keep order numbers, timestamps and screenshots if you need to request a refund or escalate a problem.

Data and account effects

Cancelling an order does not close your Just Eat account or remove saved payment methods and addresses.

Account-level changes (deleting account or payment details) must be done separately via account settings or support.

Will I get a refund?

General refund policy

Refunds are typically only available if the business cancels the order or if cancellation is explicitly allowed by Just Eat’s terms.

Perishable or hygiene-sensitive goods such as food are generally non-returnable and the standard cooling-off right usually does not apply.

Exceptions and examples

• If the restaurant cancels the order you are normally entitled to a refund.
• If you cancel before the restaurant begins preparing and the platform allows cancellation, you may receive a refund.
• If the restaurant has started preparing or a driver is already on the way, you may be charged up to the full order value.

Where to find the rules

Just Eat’s Terms & Conditions explain refund entitlements and exceptions in detail. See the global terms: Just Eat Terms & Conditions.

Local returns & refunds guidance for perishable goods also clarifies that food orders are usually non-returnable: Returns & Refunds policy.

Just Eat plans and pricing

Overview of subscription availability

No public information indicates a recurring subscription or premium plan for Just Eat in Nigeria as of recent checks.

If a local subscription appears, details and pricing would be published on the app or local site.

Pricing table

Your consumer rights in Nigeria

Right to cancellation and returns

For perishable items such as prepared food, the usual 14‑day cooling-off right for distance purchases does not apply.

This means food orders are generally not returnable once accepted or prepared by the restaurant.

Refund entitlements

Refunds are usually due when the business cancels the order or when cancellation is allowed under the platform’s terms.

If you believe an order was charged incorrectly or the business failed to deliver, retain evidence and contact support promptly.

Escalation options

If Just Eat support does not resolve a valid complaint, you may consider contacting your payment provider for a chargeback as a last resort.

Keep records (order number, timestamps, screenshots, receipts) to support any dispute claim with your bank or consumer protection body.

Customer experiences

Positive feedback

There are limited notable positive review clusters specific to Just Eat Nigeria in the public sources searched.

Positive experiences typically reference convenience and variety of restaurants where present.

Negative feedback

Many customers report missing items, orders marked delivered but not received, and difficulty obtaining refunds or help.

Online reviews and forum posts cite unhelpful customer support and cases where refunds were refused despite evidence.

Practical takeaway

• Document problems immediately (screenshots, photos, timestamps).
• Contact Just Eat support quickly through the order page for the best chance of a resolution.
• Consider payment dispute routes if the platform does not resolve a clear error.

Documentation checklist

Essential items to collect

• Order number and order confirmation screen or email.
• Timestamps showing order placement and delivery/issue time.
• Photos of missing or incorrect items, or evidence the order was not received.

Payment and communication records

• Receipt or payment confirmation from the app or bank statement.
• Screenshots of chats or messages with support, and any cancellation confirmations.

Common mistakes

Delaying action

Waiting too long to request a cancellation or report a missing item reduces the chance of a refund.

Restaurants may begin preparing food quickly; act immediately from the order details page.

Not keeping evidence

Many customers fail to save screenshots, timestamps, or photos and then cannot prove their case to support or their bank.

Always capture the order screen, delivery tracking, and any communication about the issue.

Assuming standard returns apply to food

Some customers assume a 14‑day cooling-off right applies to food orders; it generally does not for perishable goods.

This misconception leads to unrealistic expectations and frustration when refunds are refused.

Comparative recap

How Just Eat compares

After cancelling

Next steps

Confirm the cancellation status in your order history and note any confirmation messages or reference numbers.

If a refund is due, check the payment method used and the expected refund timeframe in your account or bank.

Where to get help

• Official cancellation guidance: Just Eat Help - How do I cancel my order?
• Just Eat Terms & Conditions: Terms & Conditions
• Returns & Refunds policy reference: Returns & Refunds

Address

Registered corporate address

Just Eat.co.uk Ltd, Fleet Place House, 2 Fleet Place, London, England EC4M 7RF, United Kingdom.

Notes about correspondence

This UK address is the consumer-facing corporate address often used in guidance and contact pages.

For local Nigerian correspondence check the app or local website for region-specific contact options and support channels.