Cancel Paperless Post: Complete Guide

What is Paperless Post

Service overview

Paperless Post is an online invitation and greeting-card service that lets users design, send, and track digital invitations and announcements.

The platform offers paid features such as a Paperless Pro subscription and purchasable "coins" for premium designs and services.

Main uses

Individuals and organisers use Paperless Post for RSVP tracking, custom designs, and guest communications for events and greetings.

Paid features add design options, sending credits, and subscription benefits that vary by account and platform.

How to cancel Paperless Post

Canceling a web subscription or auto-renewal

• Email customer support at [email protected] and request cancellation or downgrade of Paperless Pro.
• Or use the online cancellation form: https://www.paperlesspost.com/subscription/update.
• Include your account email, subscription name, and a clear request to stop auto-renewal in your message.

Canceling purchases made via mobile app stores

• For iOS/App Store purchases, Paperless Post cannot cancel or refund within the app; request any refund through Apple's in‑app purchase refund process.
• For Android/Google Play purchases, request refunds directly through Google Play; Paperless Post cannot process store refunds.
• Provide purchase receipts and order IDs when contacting Apple or Google to speed up the process.

Written correspondence and follow-up

• If you prefer postal contact, Paperless Post lists a U.S. headquarters address for correspondence (see Address section below).
• After submitting a cancellation request, keep copies of emails, confirmation messages, and any ticket numbers for follow-up.

What happens when you cancel

Access and account status

Canceling a subscription will stop future recurring billing but usually does not delete your account automatically.

You may retain access to paid benefits until the end of the already‑paid billing period, depending on Paperless Post policies.

Auto-renewal and billing

Auto-renewal should cease after a successful cancellation request, preventing further subscription charges.

For app-store purchases, billing is managed by Apple or Google; cancellation and billing changes must go through those stores.

Data and remaining credits

Any unused "coins" are non-transferable and non-refundable; free coins expire one year after issue and become non‑redeemable if the account is terminated.

Unused subscription benefits (invitations, greetings, usage credits) generally do not carry over or convert to refunds.

Will I get a refund?

Policy summary

Paperless Post states subscription fees and coin purchases are final and non‑refundable by default.

No automatic statutory cooling-off period or 14-day right of withdrawal is referenced in Paperless Post policies.

Exceptions and third-party refunds

• Paperless Post may grant refunds at its discretion in limited circumstances; this is not guaranteed.
• For App Store purchases, request refunds through Apple; for Google Play purchases, request refunds through Google Play.
• Contact your payment provider or bank if you believe there was unauthorised billing or a chargeback is necessary.

Paperless Post plans and pricing

Overview

Exact, localised pricing for users in Nigeria is not published by Paperless Post; displayed prices are typically shown after login and at checkout.

Coin bundles are sold in USD; Paperless Pro subscription pricing is not publicly listed for all regions.

Quick table

Your consumer rights in Nigeria

Local legal context

Nigerian consumers are generally protected by local consumer protection laws, which may cover unfair contract terms and certain e‑commerce rights.

However, Paperless Post's published policies do not mention Nigerian statutory cooling-off or refund entitlements.

Practical implications for Nigerian users

• Expect Paperless Post to treat refunds as discretionary rather than a statutory right on their platform.
• If you believe local consumer law gives you specific rights, you may need to pursue those through local consumer protection authorities or legal advice.
• Using payment provider dispute mechanisms (bank chargeback, Apple/Google refund channels) may be more effective than relying on Paperless Post policy alone.

Customer experiences

Positive feedback

Some users praise Paperless Post for attractive design templates, RSVP tracking, and the ability to ask invitees questions.

Occasional reports note helpful customer support interactions when issues are resolved successfully.

Negative feedback

Common complaints include unclear pricing, perceived "bait and switch" on free designs, glitchy UI, undelivered invites, and difficulty editing without affecting recipients.

Review sites report low average ratings and frequent frustration with refunds and customer service responsiveness.

Documentation checklist

Before contacting support

• Account email and username.
• Order receipts, transaction IDs, and dates of purchase.
• Screenshot(s) showing the problem (billing page, error messages, missing invites).

When escalating or disputing charges

• Correspondence with Paperless Post (emails, ticket numbers).
• Records of attempts to cancel (form submissions, timestamps).
• Payment method details for chargeback or store refund requests (last four digits, transaction reference).

Common mistakes

Assuming automatic refunds

Many users expect a refund after cancelling; Paperless Post treats most fees as final unless it grants a refund discretionary.

Example: Cancelling mid‑period does not guarantee a prorated refund; expect access to continue for the paid period instead.

Using the wrong channel for refunds

Contacting Paperless Post for an App Store or Google Play refund often delays resolution because those refunds must be handled by the store.

Example: Asking Paperless Post to refund an Apple purchase can be slower than requesting a refund directly through Apple.

Comparative recap

Side-by-side summary

After cancelling

What to expect next

Keep confirmation emails and monitor your bank or card statements for any further charges.

If billing continues after cancellation, contact support immediately and consider contacting your payment provider.

Useful links and next steps

• Cancellation form: https://www.paperlesspost.com/subscription/update
• Support email: [email protected]
• Return & refund policy: Paperless Post return policy
• Checkout / refunds help: Paperless Post refunds (Zendesk)
• Apple refunds: Use Apple’s in‑app refund process or visit Apple Support.
• Google Play refunds: Request through Google Play’s order history and refund process.

Address

Headquarters contact

Paperless Post Customer Support

115 Broadway, New York, NY 10006, USA

Notes about postal contact

There is no published Paperless Post postal address for Nigeria; written correspondence should use the U.S. address above.

For faster resolution, email or the online cancellation form is recommended over postal mail.