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Cancel Paperless Post: Easy Method
What is Paperless Post
Service overview
Paperless Post is an online invitation and event management service that offers digital invites, RSVP tracking, and a Party Shop for physical items.
How people use it
Users buy Coins to send premium designs or subscribe to Paperless Pro for unlimited access to premium features and management tools.
How to cancel Paperless Post
Cancel Paperless Pro (web)
- Email Paperless Post using the cancellation form at [email protected] to request cancellation or downgrade.
- Specify your account details and whether you want to cancel auto-renewal or end the subscription immediately.
Cancel in-app purchases (iOS / Android)
- Paperless Post cannot cancel or refund in-app purchases made through Apple or Google Play.
- Open your Apple ID or Google Play account to cancel subscriptions or request refunds via the App Store or Play Store support pages.
What happens when you cancel
Access and features
When you cancel Paperless Pro, your subscription will stop renewing at the end of the current billing period unless otherwise stated by Paperless Post.
Access to Pro features typically continues until the paid period expires; account-level items (like Coins) remain in your account under Paperless Post's usual rules.
Data and account status
Your invitations, guest lists, and event data generally remain in your account after cancellation unless you choose to delete them.
Paperless Post maintains control over account data and may retain records under its policies; contact support for specific deletion requests.
Will I get a refund?
General refund policy
Payments for Paperless Pro are generally final and non-refundable unless Paperless Post decides otherwise.
Purchased Coins are non-refundable and non-transferable; unused free Coins expire after one year.
Exceptions and other product types
- In-app purchases: Refunds must be requested via Apple (iOS) or Google Play (Android); Paperless Post cannot process these refunds.
- Party Shop (physical goods): Returns accepted within 30 days if unopened and unused, in original packaging; customer pays return shipping. Refunds go to the original payment method; original shipping costs are non-refundable.
Paperless Post plans and pricing
Overview of payment options
Pricing and options include one-off Coin purchases and an annual Paperless Pro subscription with unlimited access to premium features.
Currency and local charges
Prices are listed in USD on the site; App Store prices may appear in other currencies. In New Zealand you will be charged an NZD equivalent based on exchange rates at purchase.
| Plan | Price (typical) | Billing period | Key features |
|---|---|---|---|
| Coin packages | USD $12 to $130 per package | One-off purchase | Pay per event; Coins used per recipient for premium design elements |
| Paperless Pro subscription | USD equivalent (based on annual guest count) | Annual | Unlimited access to premium designs and management; no per-event Coins |
Your consumer rights in New Zealand
Statutory rights
New Zealand consumers have rights under laws such as the Consumer Guarantees Act (CGA) and Fair Trading Act that require goods and services to be of acceptable quality and accurately described.
These laws can apply to digital goods and to purchases where the seller is responsible for the supply, but application can depend on whether the App Store or Google Play acted as the retailer.
How this applies to Paperless Post
- Paperless Post policies do not guarantee a 14-day cooling-off period or automatic refunds for Coins or subscriptions.
- In-app purchases must be handled via Apple or Google; you can request refunds from them and cite New Zealand consumer protections where relevant.
- For physical Party Shop items, Paperless Post accepts returns within 30 days if unused; customers pay return shipping.
Customer experiences
Positive feedback
- Some users report quick, knowledgeable, and helpful support for RSVPs and custom features.
- Support staff have been praised for being kind and offering scheduled help calls in certain cases.
Common complaints
- Users describe “bait and switch” where designs appear free but require payment to send.
- Technical problems have been reported, including invites not sending, RSVP errors, editing limits, and clunky UX.
Documentation checklist
Information to include when contacting support
- Account email address and username
- Subscription or order ID (for Pro, Coins, or Party Shop purchases)
- Dates of purchase and screenshots of receipts or billing statements
Evidence for refund or quality claims
- Screenshots of the issue (failed sends, error messages, misleading pricing)
- Any correspondence with Paperless Post or the App Store/Google Play
- Tracking numbers and photos for returned Party Shop items
Common mistakes
Assuming in-app purchases can be handled by Paperless Post
A frequent error is contacting Paperless Post to cancel or refund purchases made through Apple or Google Play.
Such transactions are controlled by the App Store or Play Store; you must use those platforms for cancellations and refunds.
Overlooking Coin costs and premium prompts
Users often expect a design to be free, then are surprised by Coin requirements at send time.
Always check whether a design requires paid Coins before completing the send to avoid unexpected charges.
Comparative recap
Quick comparison of cancellation and refunds
The table below summarizes how cancellations and refunds differ by purchase method.
At-a-glance guidance
| Item | How to cancel | Refunds available? | Typical cost |
|---|---|---|---|
| Paperless Pro (web) | Email [email protected] using the cancellation form | Generally non-refundable; exceptions at Paperless Post discretion | USD equivalent annual (based on guest count) |
| In-app purchases (iOS / Android) | Cancel via Apple ID or Google Play account settings | Request refunds via Apple or Google Play; Paperless Post cannot process them | Coin packages USD $12 - $130; App Store prices may vary |
| Party Shop (physical) | Request returns via Paperless Post customer service | Return within 30 days if unopened and unused; customer pays return shipping | Varies by item |
After cancelling
What to check immediately
- Confirm cancellation receipt or email from Paperless Post or App Store/Google Play.
- Verify the expiry date of any remaining paid access (e.g., Pro subscription end date).
Helpful links and next steps
- Contact Paperless Post support
- Apple Support (request in-app refunds)
- Google Play refunds & cancellations
- New Zealand Consumer Protection (general guidance)
Address
Company headquarters
Paperless Inc., 115 Broadway, New York, NY 10006, United States
Contact method
Email is the primary cancellation/contact route: [email protected].
Similar cancellation services
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Paperless Pro subscription, email Paperless Post at [email protected] using the cancellation form. Specify your account details and whether you want to cancel auto-renewal or end the subscription immediately.
Payments for Paperless Pro are generally final and non-refundable unless Paperless Post decides otherwise. Check your account details for specific refund policies.
To cancel in-app purchases, open your Apple ID or Google Play account settings. Paperless Post cannot process these cancellations or refunds; you must do this through the App Store or Play Store.
Your invitations, guest lists, and event data will generally remain in your account after cancellation unless you choose to delete them. Contact support for specific deletion requests.
Yes, refunds for in-app purchases must be requested via Apple or Google Play, as Paperless Post cannot process these. For physical goods from the Party Shop, returns are accepted within 30 days if unopened.