Cancel Tracki: Easy Method

What is Tracki

Overview

Tracki is a GPS tracking product and subscription service that provides real-time location tracking using a small device and a cellular data plan. It is sold directly from Tracki's website and through app stores and retailers worldwide.

Main uses

Common uses include tracking vehicles, people, pets, and assets with options for various prepaid or monthly subscription plans. Devices require activation and a connection plan to report location data.

How to cancel Tracki

Cancel if purchased via Apple App Store or Google Play

• Open the App Store or Google Play Store on the device that manages the subscription.
• Go to Subscriptions (Apple) or Payments & subscriptions > Subscriptions (Google Play) and locate Tracki.
• Use the store's cancellation option; store rules control refunds and renewals, and Tracki support cannot override them. More info

Cancel if purchased directly from Tracki (website)

• Contact Tracki support by live chat on their website or by calling/texting the numbers provided (for example +1 323 785 2020 or +1 647 250 0066).
• Request cancellation and obtain written confirmation (email or chat transcript) stating the subscription is cancelled.
• Keep the written confirmation for your records; Tracki may require it if there is a dispute about renewal or refund.

What happens when you cancel

Service access and data

After cancellation the device will typically stop sending new location updates when the subscription or connection plan ends. Historical tracking data may remain accessible for a limited time depending on Tracki's data retention policies.

Renewal and billing

Canceling prevents future renewals but does not automatically reverse past charges. If you subscribed via an app store, the store controls renewals and refunds.

Will I get a refund?

General refund rules

Unused, unactivated devices may be returned within 30 days of receipt for a full refund minus shipping and handling. Returns require RMA authorization and all original packaging and components.

Exceptions and limits

• Activated but non-defective items returned within 30 days: the connection plan (cellular service) fee already paid is not refundable.
• Subscription payments: only payments made within six months before the refund request are potentially eligible, capped at a maximum of one month’s service; long-term plans may be prorated at Tracki’s discretion.
• Restocking fees: returns may incur up to a $25 restocking fee.
• Shipping, handling fees, and taxes are non-refundable under any circumstances. Tracki return policy

Tracki plans and pricing

Pricing overview

Below are the international EUR pricing options commonly presented by Tracki. These are global examples and no Nigeria-specific EUR prices were found.

Plan details

Your consumer rights in Nigeria

Statutory protections

Nigerian consumers are protected by laws such as the Federal Competition and Consumer Protection Act (FCCPA) and related regulations which can provide rights on unfair practices, refunds, and misleading terms.

Practical considerations

• Tracki’s published policies appear global and do not reference Nigeria-specific statutory rights.
• Nigerian consumers may need to use bank dispute procedures, credit card chargebacks, or file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if issues cannot be resolved directly.

Customer experiences

Positive feedback

Many users praise Tracki for reliable tracking, easy installation, wide coverage, and helpful customer service when resolving problems like lost devices or replacements.

Negative feedback

Common complaints include poor battery life for some devices, app instability, delayed or glitchy location updates, and difficulty cancelling subscriptions especially when in-app cancellation options are limited.

Documentation checklist

Before contacting support

• Order number or invoice (proof of purchase).
• Device serial number or IMEI and model.
• Activation status and activation date (if applicable).

When requesting refunds or returns

• RMA authorization number (required for returns).
• All original packaging and components; photos if packing is damaged.
• Screenshots or transcripts of chat/email confirmations and payment records or bank statements.

Common mistakes

Failing to cancel in the right place

Users often try to cancel via Tracki support when the subscription was bought through Apple or Google. Store subscriptions must be cancelled through the respective store to stop renewals.

Missing written confirmation or RMA

Another frequent error is not obtaining written confirmation of cancellation or an RMA before returning a device. Without these records, disputes over refunds are harder to resolve.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Keep written confirmation of cancellation and any RMA number for returns.
• Monitor your bank or card statements to confirm no further charges are taken.

Further actions and resources

• If you need Tracki's return policy: Tracki return policy.
• Guide to cancelling Tracki via stores: Cancellation guide.
• If you have unresolved disputes consider contacting your bank for a chargeback or the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.

Address

Headquarters

TRACKI Headquarters (as listed on public contact pages):

Street Ibrahim Rrugova, Kompleksi Taiwan, Tirana 1001, Albania

Support contact notes

• Common international phone numbers used for support: +1 323 785 2020 and +1 647 250 0066 (use country dialing prefixes as needed).
• All cancellations and returns should be confirmed in writing with Tracki support; keep a copy for disputes.