Cancel Viber: Complete Guide

What is Viber

Overview

Viber is a cross‑platform messaging and calling app that lets users send messages, make voice and video calls, and buy paid services such as Viber Out calling credit or subscriptions.

The app is widely used in Nigeria for free messages and calls between Viber users and for paid outbound calls to regular phone numbers via in‑app subscriptions or third‑party messaging providers.

Core services

Core services include end‑to‑end encrypted chats, group messaging, and paid offerings like unlimited calling plans or transactional Viber messages through API providers.

Paid features are billed either through mobile app stores or third‑party messaging providers depending on the product and purchase channel.

How to cancel Viber

From iPhone (App Store subscription)

• Open Settings on your iPhone and tap your name, then tap Subscriptions.
• Find the Viber subscription (e.g., "Viber monthly subscription to Nigeria") and tap Cancel Subscription, then confirm.
• Stopping the subscription in Apple’s Subscriptions prevents future renewals; Apple handles billing and refund requests.

From Android (Google Play subscription)

• Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
• Select the Viber subscription and choose Cancel subscription, then follow the on‑screen steps.
• Google manages billing and refund requests for Play Store purchases.

Within Viber or third‑party providers

• If you bought through an in‑app Viber flow (Viber Out) check the in‑app purchase screen or Settings → Calls and Messages for cancellation links.
• If messaging was purchased via a provider (e.g., Messaggio, smsnet.gr), contact that provider directly using the account or API portal used to buy the messages.

Contacting support and formal complaints

• For account or technical help, use Viber Help: https://help.viber.com.
• For formal postal complaints, send documentation to the postal address below (see Address section). You may also escalate to platform billing (Apple/Google) if purchased through the stores.

What happens when you cancel

Access and service continuity

Cancelling a subscription stops automatic renewals at the end of the current billing period.

You normally retain paid benefits until the period you already paid for expires; service does not typically end immediately on cancellation.

Data and account status

Canceling a paid subscription does not delete your Viber account or chat history on your device unless you separately request account deletion.

Messages stored on other users’ devices or Viber servers (backups) may remain according to Viber’s data policies.

Third‑party message providers

If you used a provider (Messaggio or smsnet.gr), cancelling at the provider stops future message sends but does not retroactively remove messages already delivered.

Different providers may have their own retention, credit, or expiry rules for purchased message bundles or credits.

Will I get a refund?

General refund policy

Refunds depend on where you bought the subscription. App Store purchases are handled by Apple, and Google Play purchases are handled by Google.

Viber’s in‑app policy typically follows the platform’s refund rules; direct refunds from Viber are uncommon unless explicitly stated in their terms.

Common exceptions and steps

• Unauthorized charges, duplicate billing, or clear platform errors may qualify for refunds - raise the issue promptly with the billing platform.
• For purchases via third‑party messaging providers, check the provider’s refund policy and open a support ticket with them.

How to request a refund

Contact the store (Apple/Google) via their refund request process and provide receipts, transaction IDs, and a clear explanation.

If purchased from a provider or through Viber directly, contact that provider’s support with the same documentation and keep copies of all communications.

Viber plans and pricing

Pricing table

Pricing notes

€5.59/month is based on App Store USD 5.99 converted to EUR; store prices and exchange rates may change.

Per‑message rates vary between providers per message type (transactional vs marketing), volume discounts, and routing quality.

Your consumer rights in Nigeria

Legal protections

In Nigeria you are protected by consumer laws that require clear contract terms, honest billing, and remedies for unfair practices.

The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protections and handles complaints about unfair commercial practices.

How to escalate a complaint

• First attempt resolution with the seller or billing platform (Apple/Google) or the third‑party provider.
• If unresolved, you can file a complaint with the FCCPC: https://fccpc.gov.ng.

Practical tips for Nigerian consumers

Keep receipts and transaction IDs, note dates and times of attempted resolutions, and use written communication to build a clear record.

Bank disputes or chargebacks are additional avenues for unauthorised or incorrect billing, but rules and time limits apply - act promptly.

Customer experiences

Positive reports

Many users report easy, reliable free messaging and clear control over in‑app settings for calls and chat features.

Users buying App Store subscriptions find the monthly Viber Out plan convenient for regular calling needs to Nigeria.

Negative reports

Some customers find refunds and cancellations confusing when purchases are routed through app stores or third‑party providers.

Reports also highlight variation in per‑message costs and delivery performance between transactional providers (Messaggio) and bulk vendors (smsnet.gr).

Balanced takeaway

Overall experience often depends on the purchase channel: App Store/Google Play purchases follow store policies, while third‑party providers follow their own terms and support processes.

Keeping documentation and contacting the correct billing party are the most common factors leading to satisfactory resolutions.

Documentation checklist

Essential items to gather

• Receipt or invoice showing the purchase (store receipt or provider invoice).
• Transaction ID, order reference, billing date and billed amount.
• The phone number or Viber account ID used for the purchase.

Support and escalation materials

• Screenshots of subscriptions in Apple/Google account pages or provider dashboards.
• Copies of written communications with Viber, the app store, or the messaging provider.
• If sending a postal complaint, include printed receipts, a clear statement of the issue, and contact information.

Common mistakes

Assuming account deletion cancels subscriptions

Many users delete the Viber app or even the account but forget to cancel the subscription via Apple or Google, causing continued billing.

Always check the store subscription page, not just the app settings, to stop renewals.

Contacting the wrong support channel

People often contact Viber support for charges billed by Apple/Google or by third‑party providers; the correct billing party must handle refunds.

Identify whether the charge came from the App Store, Google Play, Viber directly, or a provider like Messaggio or smsnet.gr before escalating.

Missing documentation

Failing to keep receipts, transaction IDs, or screenshots delays dispute resolution and may prevent refunds or chargebacks.

Collect evidence immediately after a purchase and before you contact support or your bank.

Comparative recap

Quick comparison

Final summary

Choose App Store subscriptions for convenient monthly calling bundles, Messaggio for transactional messaging, and smsnet.gr for cost‑efficient bulk sends.

Consider support and refund channels when deciding where to buy, since resolution paths differ between app stores and third‑party vendors.

After cancelling

Immediate steps

• Confirm cancellation in your Apple/Google subscription list or provider account and keep a screenshot of the confirmation.
• Monitor your bank or card statement for any unexpected charges during the next billing cycle.

Further actions and links

• Viber Help Center: https://help.viber.com
• Apple subscriptions support: https://support.apple.com/billing
• Google Play subscriptions support: https://support.google.com/googleplay/answer/7018481
• FCCPC (Nigeria consumer authority): https://fccpc.gov.ng

Account deletion (optional)

If you want to remove your Viber account entirely, follow Viber’s account deletion steps in the app and back up any data you wish to keep first.

Remember deleting the account is separate from cancelling paid subscriptions and may not automatically stop platform billing.

Address

Postal address for complaints

VIBER PHILIPPINES, INC. 1604, 1605 & 1606 Tower I, Capital House 9th Ave., Corner 34th St., Bonifacio Global City, Brgy. Fort Bonifacio 1635, Taguig City

Alternative escalation points

For billing via app stores, contact Apple or Google through their official support pages listed above.

Other corporate offices (corporate HQ in Luxembourg and the registered UK office) exist as alternative addresses but are not provided here; use official Viber channels for confirmation before sending formal documents.