Cancel Fireflies.Ai: Easy Method

What is Fireflies.Ai

Overview

Fireflies.Ai is a meeting transcription and AI‑assisted meeting notes service that records, transcribes and summarises audio from online meetings and calls.

It integrates with common conferencing and collaboration tools to automate note taking and deliver searchable transcripts and summaries.

Main purpose

The service is used to save time on manual note taking, improve meeting records and feed CRM or workflow tools with meeting data.

Plans range from a Free tier to Pro, Business and Enterprise levels with additional storage, integrations and compliance features.

How to cancel Fireflies.Ai

Cancel via the Web (direct in Fireflies app)

• Open the Fireflies web app and sign in to your account.
• Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
• Select "I want to cancel subscription", provide feedback when prompted, then confirm the cancellation.
• After confirmation, the subscription downgrades to the Free tier at the end of the current billing period.

Cancel via the App Store (iOS)

• You cannot cancel App Store purchases from within the Fireflies app.
• Cancel through Apple ID subscription management: Settings on iPhone → your name → Subscriptions, then find and cancel the Fireflies subscription.

Cancel via Google Play (Android)

• Cancel through Google Play: open Google Play → Payments & Subscriptions → Subscriptions, then cancel the Fireflies subscription.
• If billing continues after you cancel, contact Google Play support and Fireflies support for assistance.

What happens when you cancel

Access and renewal

When you cancel a paid plan through the Fireflies web app, your subscription remains active until the end of the current billing period.

At the end of that period your account will be downgraded to the Free tier unless you re‑subscribe.

Account data and recordings

Your account, recordings and transcripts typically remain available under your Free or downgraded account after cancellation.

If you need to export or permanently delete data, contact Fireflies support for instructions and any available data‑export options.

Will I get a refund?

Refund rules for web purchases

• Monthly plans: Full refund is eligible if usage is ≤ 3 meetings and the request is within 7 days of purchase.
• If usage is > 3 meetings or the request is after 7 days, a pro‑rated refund may be available: the refund is reduced by a usage fee and a US$3 Stripe processing fee.
• Annual plans: Full refund is eligible if usage is ≤ 20 meetings and the request is within 7 days; annual plans do not receive pro‑rated refunds.
• AI Credits add‑ons are non‑refundable.

App Store and Google Play purchases

• Refunds for purchases made via Apple or Google are subject to Apple/Google refund policies.
• Fireflies cannot directly issue refunds for App Store or Google Play purchases; follow Apple/Google processes for those refunds.

How refunds are processed

• Refunds typically take about 5 - 10 business days to appear and generally require stored card details on file.
• Contact Fireflies support if you believe you qualify under the policy or if a refund is delayed.

Fireflies.Ai plans and pricing

Summary of published plans

Prices are published in USD and listed below. No NZD‑specific pricing is shown.

Feature sets vary by plan (storage, AI summaries, integrations, compliance and support).

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand's Consumer Guarantees Act 1993, digital services supplied to consumers for personal use must meet guarantees of acceptable quality and fitness for purpose.

Sellers cannot contract out of these rights; consumers have statutory protections for defective or misrepresented services.

Cooling-off and industry guidance

There is no general statutory 14‑day cooling‑off period for digital subscriptions in New Zealand.

The DSANZ Code of Practice suggests a voluntary 10‑day cooling‑off benchmark for distance sales, but this is not a legal requirement.

For more detail see the CGA and DSANZ guidance: Consumer Guarantees Act and DSANZ Code of Practice.

Customer experiences

Positive feedback

Many users praise Fireflies for accurate transcriptions, useful meeting summaries and time savings in note taking.

Reviews also highlight value for money and smooth integrations into existing tech stacks.

• Examples: Trustpilot NZ - positive reviews
• Examples: Capterra NZ reviews

Negative feedback

Common complaints include unexpected charges after deletion, difficulties cancelling, and slow or unsatisfactory support responses.

Some users report concerns about the assistant joining meetings uninvited and billing issues that required intervention.

• Examples: Trustpilot NZ - negative reviews

Documentation checklist

What to collect before cancelling

• Account email and username used with Fireflies.
• Proof of purchase or invoice showing plan, billing date and amount.
• Receipt or billing reference from Stripe, Apple or Google Play as applicable.

What to include when contacting support

• Clear statement of the request (cancel subscription, refund request, data export or account deletion).
• Relevant dates, meeting IDs or sample recordings that show usage level (if requesting a usage‑based refund).
• Screenshots of billing activity or subscription pages where helpful.

Common mistakes

Cancelling through the wrong place

Many users attempt to cancel within the Fireflies app despite having subscribed through Apple or Google; this does not stop App Store/Google Play billing.

Always check which platform handled your payment and follow that platform's cancellation flow.

Assuming automatic refunds or immediate effect

Expecting an automatic refund or immediate service termination is a common error.

Refund eligibility depends on usage and timing rules; access usually continues until the end of the billing period and refunds can take 5 - 10 business days.

Comparative recap

Quick comparison table

Recommendation

If you purchased on the web and meet the refund conditions, contact Fireflies support with proof of usage and purchase for the fastest outcome.

If you purchased via Apple or Google, follow their in‑platform refund processes first, and keep receipts to share with Fireflies if needed.

After cancelling

Next steps

Export any transcripts, notes or recordings you want to keep before the end of your access period.

Contact Fireflies support for account deletion, data export or questions about billing and refunds.

Helpful links and support

• Fireflies refund policy: fireflies.zendesk.com - Refund policy
• Cancellation & App Store / Google Play guidance: postclic.com - How to cancel Fireflies
• Community reviews: Trustpilot NZ and Capterra NZ

Address

Company headquarters

Fireflies' publicly listed headquarters address is:

5424 Sunol Blvd, Ste 10‑531, Pleasanton, California 94566, United States

Notes about local contact

No New Zealand‑specific postal address was found in available public information.

For local consumer issues, consider referencing New Zealand consumer protection guidance when contacting Fireflies or payment platforms.