Cancel Monday.Com: Complete Guide

What is Monday.Com

Overview

Monday.Com (styled monday.com) is a cloud-based work operating system for project management, collaboration and workflows.

It provides boards, templates, automations and integrations to help teams plan, track and deliver work.

Who uses it

Teams of all sizes use monday.com for project tracking, CRM, product development and operations management.

Plans and features vary by tier and by whether you purchase via web or an app store.

How to cancel Monday.Com

Cancel via web browser (recommended)

• Only an account admin can cancel a product or account.
• Sign in, go to Administration → Billing, choose the product and click "Cancel product plan" → "Cancel plan renewal".
• This method cancels one or multiple products purchased through the web interface.
• See the official guide: monday.com cancellation help.

Cancel on mobile (iOS / Android)

• iOS: Open the monday.com app, tap "More" → Admin settings → Delete account to remove from device-level subscription.
• Android / Google Play: Cancel through the Google Play Store subscription manager; monday.com cannot cancel Play subscriptions directly.
• Note: Cancelling via an app store does not cancel plans purchased on the web. See app-store billing notes: apps marketplace billing.

What happens when you cancel

Access and account status

Access to paid features is typically blocked immediately after cancellation for annual plan net-new refunds; for other plans access rules depend on the purchase terms.

Admins can still export or download data before final closure.

Renewals and billing

Cancelling plan renewal prevents future automatic charges at the next invoice date.

App-store subscriptions are managed separately and will continue unless cancelled in that store.

Will I get a refund?

General refund policy

Net-new customers on yearly plans may request a prorated refund within 30 days of purchase.

Access is commonly blocked immediately upon cancellation in these cases.

Exceptions and timing

• Monthly renewals and existing customers after a term renewal are not eligible for refunds.
• Refunds typically appear within 7 - 10 business days; contact support if not received.
• See refund eligibility details: refund eligibility.

Monday.Com plans and pricing

Plan tiers

The exact pricing and available tiers depend on region, seat count and purchase channel.

If you need precise local pricing for Nigeria, check the web checkout or contact sales.

Summary table

Your consumer rights in Nigeria

Legal protections

Consumers in Nigeria are protected by the Consumer Protection Council Act 2004, which requires fair business practices and prohibits unjust contract terms.

This law supports transparent information about auto-renewals and contract terms.

When to seek redress

• If you experience unclear auto-renewal notifications, you may claim an unfair practice under the law.
• If a promised feature is missing or the service is defective, you can seek remedies for misrepresentation or poor service.
• Local law can override provider terms where those terms are unlawful or unfair.

Customer experiences

Positive feedback

• Users praise the visual interface, templates, project visualization and integrations.
• Many reviewers call it "Best for Teams" for collaboration and flexibility.

Negative feedback

• Common complaints include high pricing and essential features locked behind higher tiers.
• There are frequent reports of slow support responses, billing confusion, bugs and automation limits.

Documentation checklist

Before you cancel

• Have admin login credentials ready (only admins can cancel web purchases).
• Export important boards, files and reports you need to keep.
• Record billing invoices and payment receipts for disputes.

When requesting a refund or support

• Take screenshots of billing dates, renewal notices and subscription pages.
• Note the purchase channel (web, iOS App Store, Google Play) and date of purchase.
• Keep correspondence with support and any case or ticket numbers.

Common mistakes

Assuming app-store cancellation cancels web plan

Many users cancel on iOS or Android assuming that will stop web billing. In reality, app-store cancellations do not cancel web purchases.

This leads to unexpected charges if the web plan renewal remains active. Always verify the purchase channel.

Not exporting data before immediate blockage

Some customers expect continued access after cancelling but access can be blocked immediately for certain refunds.

Failing to export boards, files or reports before cancellation can result in permanent data loss or extra work to recover information.

Comparative recap

Quick comparison table

After cancelling

What to do next

Export any remaining data, remove integrations you no longer need, and confirm billing cancellation in the purchase channel.

Check invoices and your payment method for final charges and refunds.

Helpful links and support

• How to cancel and close your account (monday.com)
• Refund eligibility
• App marketplace billing
• How to cancel subscriptions on Android / Google Play

Address

Corporate headquarters

For formal correspondence, use the main corporate address below. Note that local Nigerian cancellation channels were not found.

Mailing address

monday.com Ltd.

34 W 14th Street, New York, New York 10011, United States