Cancellation Monday.Com: Easy Method

What is Monday.Com

monday.com is a cloud-based work operating system for planning, tracking and automating team workflows. It offers boards, views, automations and integrations to help teams manage projects, tasks and resources across organizations of varying size.

Plans range from a free Individual tier to paid Basic, Standard and Pro tiers (and Enterprise plans with custom pricing), with features and limits that scale by plan and user seat.

How to cancel Monday.Com

• Via web (recommended for admins): Sign in as an account admin at monday.com in a web browser → go to Administration → Billing → click the three‑dot menu next to the product → select "Cancel product" → choose "Cancel plan renewal". After all products are canceled you can also choose "Close your account". See the support article: How to cancel and close your account.
• On iOS app (account deletion): Admins can delete an account from the iOS app - tap "More" → Admin settings → Delete account. See: How to cancel and close your account (iOS).
• If your monday.com subscription was purchased through Apple: cancel via your iOS device Settings → Subscriptions (Apple manages the billing and refunds). For guidance: How to cancel monday.com via Apple.
• If purchased through Google Play on Android: open the Google Play app → Profile → Payments & subscriptions → Subscriptions → select monday.com and cancel (Google manages billing and refunds). See: How to cancel monday.com via Google Play.
• Marketplace/App subscriptions: cancel each marketplace app subscription from the app’s Billing tab (three‑dot menu → Cancel subscription). Note that uninstalling an app does not always stop billing if the app is billed separately; check the app billing settings. See: Apps marketplace billing.

What happens when you cancel

Cancelling a product on monday.com stops automatic renewal for that product; your account typically retains access for the remainder of the already‑paid billing period. Closing the account is a separate action you can take after cancelling all products. If you request and receive a refund that includes account closure, the account will be closed as part of that process.

Before closing an account, export or back up any important data, boards or reports you need, because account closure will remove access. Confirm cancellation via your billing page and by retaining any confirmation emails or screenshots as proof.

Will I get a refund?

monday.com’s published policy states that net‑new customers who purchase an annual plan may be eligible for a prorated refund if they cancel within 30 days of the initial purchase; a written refund request is required and the account will close upon refund. Monthly renewals and existing customers after a term renews are generally not eligible for refunds, and customers must cancel at least 30 days before renewal to avoid being charged for the next term. Refunds, when approved, typically appear on the card within 7 - 10 business days; contact support if there is a delay. Some third‑party Marketplace apps may offer their own refund windows under app‑specific terms.

For official details see monday.com’s support pages on cancellation and refund eligibility: How to cancel and close your account and Refund eligibility.

Monday.Com plans and pricing

Your consumer rights in Canada

Canadian consumers should be aware that federal and provincial laws may provide statutory protections for digital goods and services, including cooling‑off or withdrawal periods in some jurisdictions. monday.com’s posted policy offers a 30‑day prorated refund only for new annual plan purchases; this policy may not capture the full extent of statutory rights in every province (for example, Québec has distinct consumer protection provisions). Where provincial or federal law provides greater rights than a supplier’s policy, those legal protections may apply.

If you believe your statutory consumer rights are being denied, consider contacting your provincial consumer protection office or seeking legal advice. Retain copies of receipts, terms of sale and any communications, and be prepared to reference the relevant statutory provisions when disputing a charge.

Customer experiences

Reviews are mixed: many Canadian users on Capterra praise monday.com for clear visual organization, flexible boards, ease of use and strong integration and automation capabilities, often giving high overall scores and recommending the product. At the same time, reviews on Trustpilot, GetApp and Reddit commonly cite concerns about pricing, occasional platform performance issues, slow or unhelpful support experiences, and frustration with billing or cancellation processes - particularly unexpected auto‑renew charges or denied refunds when customers miss the provider’s refund windows.

When evaluating feedback, consider the context: positive reviews often emphasize functionality and collaboration value, while negative reviews frequently focus on billing, support responsiveness and edge‑case technical problems.

Documentation checklist

• Account admin email, account ID and billing contact details.
• Order number, invoice or receipt for the purchase you want canceled.
• Proof of how the subscription was purchased (credit card, Apple ID receipt, Google Play receipt).
• Billing screenshots or payment statements showing the charge(s).
• Any support correspondence or confirmation numbers related to previous cancellation attempts.
• If mailing a cancellation/claim letter: a written request, and use registered mail (raccomandata A/R) or equivalent for proof of delivery.

Common mistakes

Users commonly assume that uninstalling an app or removing the monday.com app from a workspace cancels billing; in many cases, marketplace or App Store/Google Play subscriptions must be canceled separately. Another frequent error is missing the 30‑day cancellation window for annual plans and thus losing eligibility for prorated refunds, or not cancelling at least 30 days before a renewal and being auto‑charged for another term. Some users also forget to export data before account closure and find they no longer have access to boards or files.

Always confirm cancellation on the billing page, keep screenshots of confirmations, and check your credit card or Apple/Google statements after cancellation to ensure charges stop.

Comparative recap

After cancelling

After you cancel, export any data you need and save confirmation of the cancellation (screenshots, confirmation emails, or registered‑mail receipts). Monitor your bank or card statements, Apple or Google invoices, and the billing page for outstanding charges or refunds. If a refund is due and delayed, open a support ticket via monday.com support and include your documentation. For marketplace app issues, contact the app developer or consult the app’s billing terms. Useful links include the cancellation and refund support articles: How to cancel and close your account, Refund eligibility, and the marketplace billing page: Apps marketplace billing.

Address

For written notices or mailed cancellation letters (use registered mail for proof of delivery):

monday.com Ltd.
225 Park Avenue South
New York, NY 10003
USA

Recommendation: send any physical cancellation or refund request by registered mail (raccomandata A/R) or an equivalent tracked service and keep your delivery receipt as evidence.