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Cancel Monday.Com: Step-by-Step Guide
What is Monday.Com
Product overview
monday.com is a cloud-based work operating system for project management, collaboration and workflows.
It offers boards, views, automations, integrations and varying feature sets across Free, Basic, Standard and Pro plans.
Relevance for New Zealand users
New Zealand customers sign up and manage subscriptions online; there is no dedicated NZ cancellation office listed.
Billing can include GST for NZ customers; check invoices and billing settings for tax details.
How to cancel Monday.Com
Who can cancel
Only an account admin can cancel a monday.com subscription via the web (browser) billing settings.
Cancellations cannot be completed through the App Store or Google Play; those stores do not cancel web subscriptions.
Step-by-step cancellation (web browser)
- Sign in as an account admin at your monday.com workspace.
- Go to Profile picture > Admin > Billing (or Billing & Payments) in the web app.
- Select the product plan you wish to cancel and choose the cancel option to stop auto-renewal.
- Confirm the cancellation when prompted; keep a screenshot or confirmation for your records.
- If you added users recently, check seat counts and charges before confirming cancellation to avoid unexpected renewals.
What happens when you cancel
Access and account state
Cancelling a product plan stops auto-renewal but the product remains active until the end of the current paid term.
After the term ends, the account transitions through a 7-day free trial period before becoming inactive.
Data retention and deletion
After cancellation you may choose to keep your workspace data or request deletion from monday.com.
Data deletion is final and irreversible; export or back up any important data before requesting deletion.
Will I get a refund?
Standard refund rules
Monthly plan renewals are not refundable - refunds are generally not provided for monthly subscriptions.
Existing customers who renew are not eligible for refunds after renewal; you must cancel 30 days before the renewal to avoid another term.
Exceptions and tax refunds
- Net-new customers on yearly plans (first-time purchases) may be eligible for a prorated refund if cancelled within 30 days of purchase. Support article
- GST (NZ) can be refunded if mistakenly charged - add your NZ GST ID in Billing for future invoices and contact support to request past-tax refunds. Tax & VAT refunds
Monday.Com plans and pricing
Pricing summary
Below is a snapshot of common plans and the NZD per-user monthly prices (billed annually) based on a conversion note.
Actual billed NZD may vary; monday.com does not publish local NZD pricing and rates can change.
| Plan | Price (NZD) | Period | Main features |
|---|---|---|---|
| Free (Individual) | NZ$0.00 | Monthly (free forever) | Up to 2 users; basic collaboration features |
| Basic | NZ$15.69 | Per user per month (billed annually) | Unlimited boards, free viewers, 5 GB storage, dashboards based on 1 board |
| Standard | NZ$20.92 | Per user per month (billed annually) | Timeline & Gantt, calendar view, guest access, automations/integrations (250 actions/month) |
| Pro | NZ$33.12 | Per user per month (billed annually) | Private boards, chart view, time tracking, high-volume automations/integrations (25K/month) |
Your consumer rights in New Zealand
Cancelling and cooling-off
New Zealand consumers have certain rights for unsolicited or continuing-service contracts and may have cooling-off periods in some circumstances.
However, statutory rights for digital subscriptions are limited compared with cancellation policies set by the provider.
How this applies to monday.com
- monday.com’s policy offers a 30-day prorated refund only for first-time yearly purchases, not a general 14-day cooling-off.
- Monthly renewals and renewals after the first term are generally non-refundable under monday.com’s policy.
- Consumers should review terms before purchase and keep records of billing and cancellation confirmations.
Customer experiences
Positive feedback
Review sites report strong scores for ease of use, features, templates and integrations - Capterra NZ rates monday.com highly overall.
Many reviewers praise the visual interface and helpful automations for improving workflow visibility.
Negative feedback
Common complaints include pricing (features behind higher tiers), billing surprises and slow or unsatisfactory support responses.
Users also report bugs, unexpected auto-renewals and difficulties securing refunds when outside policy windows.
Documentation checklist
Before you cancel
- Confirm you are signed in as an account admin.
- Record current plan, billing date, invoice copies and seat counts.
- Export important boards, files and reports; back up attachments and data.
When cancelling
- Capture a screenshot of the cancellation confirmation or billing page.
- Note the subscription end date and the 7-day trial transition after term end.
- If requesting tax/GST refunds, add your GST ID in Billing and prepare documentation for support.
Common mistakes
Assuming app-store cancellation works
Many users try to cancel via the App Store or Google Play; this will not cancel a web subscription with monday.com.
Always cancel inside the monday.com web app as an account admin to stop auto-renewal.
Missing the 30-day notice and billing surprises
Waiting until after renewal often means you are committed to the next paid term and not eligible for a refund.
Also check seat counts and recent user additions - adding users can trigger higher charges or auto-upgrades you may not expect.
Comparative recap
Quick comparison
The table below compares key cancellation and refund points for easy reference.
| Topic | Monday.com policy | What NZ users should note |
|---|---|---|
| How to cancel | Admin cancels via web billing settings | Do not use App Store/Play; keep confirmation screenshot |
| Notice period | Must cancel at least 30 days before subscription end to avoid renewal | Plan renewals occur automatically if notice not given in time |
| Refunds | 30-day prorated refund for net-new yearly customers only; monthly non-refundable | Existing customers post-renewal generally not eligible |
| Data | Keep data or request deletion; deletion irreversible | Export before requesting deletion |
| Tax/GST | GST refundable if mistakenly charged; requires billing GST ID and support contact | Add NZ GST ID in Billing to affect future invoices |
After cancelling
Immediate steps
Export any data you need and secure local backups before the subscription term ends or before requesting deletion.
Keep cancellation confirmation, invoices and screenshots for at least one billing cycle.
Support and links
Address
New Zealand postal address
No dedicated New Zealand postal address for cancelling monday.com subscriptions was found.
Online cancellation via the web app and support channels is the supported method for NZ customers.
Support contact recommendation
Use the monday.com support pages linked above to submit billing or refund requests and to ask about GST refunds.
Keep records of all correspondence and any support case numbers for follow-up.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.