Cancel MyLife: Complete Guide

What is MyLife

Overview

MyLife is an online service and mobile app that aggregates public records and people-search information to provide profiles, background details, and contact information.

It offers subscription access to enhanced reports and removal options for personal data appearing in its directory.

Core features

Key features typically include people search, background summaries, score-like profiles, and subscription-based access to full reports.

Access methods include the MyLife website, an iOS app via the App Store, and an Android app via Google Play.

How to cancel MyLife

App Store (iOS) cancellation steps

• Open Settings on your iPhone or iPad.
• Tap your name at the top, then choose Subscriptions.
• Select MyLife from the list and tap Cancel Subscription.
• Note: Deleting the app does not stop billing; you must cancel via Apple ID subscriptions.

Google Play (Android) cancellation steps

• Open the Google Play Store app and tap the menu (three lines) or your profile icon.
• Go to Subscriptions, find MyLife, and choose Cancel subscription.
• Cancel at least 24 hours before a trial ends to avoid being charged for the next period.
• Note: Deleting the app will not stop billing; cancel in Google Play subscriptions.

Web (MyLife website) cancellation steps

• Log into your MyLife account on the website and go to Account or Subscription settings.
• Follow the on-screen option to cancel auto-renewal or subscription.
• As an alternative, request cancellation by contacting MyLife support or send registered mail to the operations/correspondence address for proof.

What happens when you cancel

Access and renewals

Cancellation stops future automatic renewals but generally does not prorate or shorten your current paid period.

You typically retain access to the paid features through the end of the time you already paid for.

Data and account deletion

Account cancellation (stopping billing) is a separate process from data removal or deleting your profile from MyLife's directory.

If you want personal data removed, follow MyLife's data removal steps or contact support explicitly for account deletion.

Will I get a refund?

Platform refunds (App Store and Google Play)

Refund requests for purchases made through Apple or Google are handled by those platforms.

Refunds are possible but are subject to Apple’s or Google’s review and their refund policies.

Web purchases and exceptions

Refunds for subscriptions purchased directly on the MyLife website are inconsistent and are sometimes granted case-by-case at MyLife’s discretion.

If you believe you qualify for a refund after a web purchase, contact MyLife support and save all proof of purchase and correspondence.

MyLife plans and pricing

Available plans

Exact plan names and local prices for Nigeria were not available from the sources used for this guide.

If you purchased a plan, check your receipt or account billing page for the specific plan and billing frequency.

Pricing note

No definitive euro- or naira-denominated pricing for MyLife in Nigeria (2024/2025) was available from the referenced sources.

Use the account billing page or app store listing to view current local prices and billing cycles.

Your consumer rights in Nigeria

Cancellation and auto-renewal rights

You have the right to cancel auto-renewal at any time using the platform where you subscribed (App Store, Google Play, or MyLife website).

Cancelling stops future billing while access usually continues through the prepaid period.

Refunds, data access, and escalation

You may request refunds through Apple or Google for in-app purchases, or request a case-by-case refund from MyLife for web purchases.

If you encounter unresolved billing or consumer issues, you can escalate to Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) or your bank for disputed charges.

Customer experiences

Common negative reports

Public reviews include repeated complaints about difficulty cancelling subscriptions and reports of billing continuing after cancellation attempts.

Users also report inaccurate or outdated information appearing in reports, hidden charges, and unresponsive customer support.

Balanced perspective and what to watch for

Some platform-based cancellations (via Apple/Google) are straightforward, but experiences vary and many users recommend saving cancellation proof.

Watch billing statements after cancellation and document all correspondence if you need to dispute charges.

Documentation checklist

What to save before and during cancellation

• Account email, username, and subscription receipts or order IDs.
• Screenshots of subscription status, cancellation confirmations, and app store subscription entries.
• Bank or card statements showing charges and dates.

How to format and keep proof

• Keep date-stamped screenshots and export emails as PDF where possible.
• If sending registered mail, keep tracking numbers and delivery confirmations as evidence.
• Record any support ticket numbers and whole email threads for disputes.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the MyLife app stops billing; it does not. You must cancel through App Store, Google Play, or the website.

Always verify subscription status in the platform subscription manager after deleting an app.

Assuming cancellation deletes data or guarantees refunds

Cancelling billing does not automatically remove your profile or personal data from MyLife’s directory.

Also, refunds are not guaranteed - web purchases are handled inconsistently and platform purchases follow Apple/Google rules.

Comparative recap

Quick comparison table

Notes

Regardless of platform, save receipts and confirmation messages to support any future disputes.

Use platform refund processes first for purchases made through App Store or Google Play.

After cancelling

What to check immediately after cancellation

• Confirm you received a cancellation confirmation email or screenshot the subscription status page.
• Check your bank or card statement during the next billing cycle to ensure charges stopped.
• Request account data export or submit a data removal request if you want your profile taken down.

Helpful links

• MyLife website (account & support)
• Apple: manage subscriptions
• Google Play: cancel subscriptions
• Apple: request a refund
• Google: request a refund
• Nigeria FCCPC (consumer complaints)

Address

Corporate correspondence

No dedicated Nigerian postal address was found in the sources used for this guide.

For registered mail or formal correspondence, you may use the corporate correspondence address below; include account details and proof of purchase.

Correspondence address (from available public records)

907 Westwood Blvd. #359, Los Angeles, California 90024, United States

Note: Also use MyLife's website contact form for the fastest support and to obtain any specific operations address if required.