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Cancellation service #1 in New Zealand
Cancel Mylife: Easy Method
What is Mylife
Service overview
Mylife is a consumer-facing service that provides background information, reputation profiles, and related subscription-based features. It is commonly accessed via a website and mobile apps and may offer different tiers of access to data and alerts.
Typical use cases
People use Mylife to view public records, monitor personal profiles, and manage reputation-related notifications. Subscriptions are often used to unlock detailed reports and continuous monitoring services.
How to cancel Mylife
Cancel via the Mylife website
- Sign in to your Mylife account at https://www.mylife.com.
- Go to Account Settings or Subscription/Payments area.
- Choose the active subscription and select Cancel or Turn Off Auto‑Renew.
- Follow on-screen prompts until you receive a confirmation message or email.
Cancel via mobile app stores and support
- If you subscribed through Apple App Store, cancel via Settings → your Apple ID → Subscriptions, or follow Apple's subscription guide.
- If you subscribed through Google Play, open the Play Store → Menu → Subscriptions, or follow Google Play's subscription guide.
- If you cannot cancel online, contact Mylife customer support by email or the contact form on their website and request cancellation in writing. Keep a copy of the request and any replies.
What happens when you cancel
Access after cancellation
When you cancel a subscription, access typically continues until the end of the current billing period. You usually retain the benefits you paid for until that time.
Renewals and automatic billing
Canceling should stop future auto-renewals, but it does not always produce an immediate refund. Verify that auto-renewal is turned off in your account or app store subscription list.
Data and account status
Canceling a paid subscription usually does not delete your account or profile. You may need to request data deletion separately via the privacy settings or data‑deletion form on the Mylife website.
Will I get a refund?
General refund policy
Refunds depend on Mylife's terms of service and the sale channel (direct, Apple, Google). Many subscription services do not issue pro‑rata refunds for partial billing periods.
Exceptions and dispute options
- If the service was faulty or misrepresented, New Zealand consumer law may provide grounds for a refund under the Consumer Guarantees Act and Fair Trading Act.
- If you purchased via Apple or Google, you may be able to request a refund through their purchase support processes in addition to contacting Mylife.
- Keep records and receipts if you plan to dispute a charge with your bank or lodge a complaint with a consumer authority.
Mylife plans and pricing
Available plan information
Official New Zealand-specific pricing details for Mylife (2024/2025) were not found in public help pages or app listings at the time of writing.
How pricing is presented here
The table below reflects that exact NZD price points are not publicly listed. If you have a specific plan or billing screenshot, include it when seeking help to cancel or request refunds.
| Plan name | Price (NZD) | Billing |
|---|---|---|
| Standard / Premium / Other | Varies | Varies |
Your consumer rights in New Zealand
Key legal protections
In New Zealand, the Consumer Guarantees Act (CGA) and the Fair Trading Act protect consumers against faulty, misleading, or misrepresented services. These laws may apply to Mylife if the service is provided to New Zealand residents.
How to exercise your rights
- First contact Mylife and ask for remedy (repair, replacement, refund or cancellation) and keep copies of communications.
- If unresolved, contact your bank for a chargeback or dispute, and consider lodging a complaint with Consumer Protection: consumerprotection.govt.nz.
- For formal disputes, consider the Disputes Tribunal for amounts within its jurisdiction: disputestribunal.govt.nz.
Customer experiences
Common reports
Public reviews and forum posts show mixed experiences: some users report straightforward cancellations and quick responses, while others report difficulty locating the cancellation option or delays in support replies.
Practical takeaways from reviews
- Many users found success canceling via the Apple/Google subscription managers when the website option was unclear.
- Saving confirmation messages and screenshots is repeatedly advised by users who later needed proof for refunds or disputes.
Documentation checklist
Before you cancel
- Account email and username used for the subscription.
- Proof of purchase (receipt, billing statement, or app store purchase record).
- Subscription start date and billing period information.
When you cancel
- Take screenshots of the cancellation flow and confirmation message.
- Save any confirmation emails and note the date/time of cancellation.
- If contacting support, keep copies of all messages and the ticket/reference number.
Common mistakes
Not cancelling in the correct place
One frequent error is cancelling the account on the website but forgetting to cancel the subscription in Apple or Google Play. App store subscriptions are managed in the store, not always in the vendor's website.
Not keeping proof of cancellation
Many customers fail to save a confirmation or screenshot and later cannot prove they cancelled before a renewal. Always record a confirmation and store email receipts.
Assuming cancellation equals deletion
Canceling auto‑renewal usually stops billing but does not delete your profile or personal data. If you want data removed, submit a separate data‑deletion request.
Comparative recap
Quick method comparison
The table below compares common cancellation routes, expected speed, and refund likelihood to help you choose the most effective approach.
| Method | Typical steps | Refund likelihood | Time to take effect |
|---|---|---|---|
| Mylife website | Sign in → Account/Subscription → Cancel | Possible, but depends on terms and timing | Usually at end of billing period |
| Apple App Store | Apple ID → Subscriptions → Cancel | Request via Apple support; varies | Often immediate for auto‑renewal |
| Google Play | Play Store → Subscriptions → Cancel | Request via Google support; varies | Often immediate for auto‑renewal |
| Customer support (email/form) | Send written request, keep copy | Varies; better for disputed charges | Depends on response time |
After cancelling
Next steps you should take
Confirm the cancellation by checking for a confirmation email and monitoring the next billing date on your card statement to ensure no further charges occur.
Helpful links and resources
- MyLife homepage: https://www.mylife.com
- Apple subscriptions help: Apple subscription support
- Google Play subscriptions help: Google Play subscription support
- Consumer Protection NZ: consumerprotection.govt.nz
- Disputes Tribunal (NZ): disputestribunal.govt.nz
Address
Publicly listed office
No New Zealand-specific postal address for Mylife was found in public records.
The publicly listed U.S. office address is:
Mailing address
907 Westwood Blvd #359, Los Angeles, CA 90024, USA
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.