Cancel Novoresume: Complete Guide

What is Novoresume

Overview

Novoresume is an online resume and cover letter builder that offers free and premium templates, editing tools, and export options to help job seekers create professional application documents.

The service is web‑based with mobile app distribution through app stores and provides guidance and templates aimed at improving interview callbacks.

Key purpose

Its main purpose is to simplify resume creation with modern templates, content tips, and formatting controls for job applications.

Novoresume offers both a Basic (free) tier and paid Premium features for expanded templates and download/export capabilities.

How to cancel Novoresume

Cancel on the web

• Email Novoresume support at [email protected] with your purchase date, order number and personal details.
• State clearly that you wish to cancel your Premium subscription or request a refund within the 14‑day window if applicable.
• Reference the Terms & Conditions when needed: Novoresume Terms & Conditions.

Cancel via mobile app stores

• For purchases made through Apple App Store or Google Play, manage and cancel subscriptions directly in your App Store / Google Play account settings.
• Novoresume’s official sources do not provide explicit step‑by‑step app‑store cancellation instructions; use the platform subscription controls to stop future billing.

What happens when you cancel

Access and features

After a paid Premium subscription expires or is cancelled, the account reverts to the Basic (free) tier and you lose Premium features and download access tied to the paid plan.

Any documents you created typically remain in your account but advanced export options may be disabled.

Renewal and billing

Novoresume does not use automatic renewal for its Premium access; after expiry the account switches back to Basic without further charges.

If you subscribed via App Store or Google Play, the platform’s subscription settings control renewals and billing.

Data and account retention

Account data and documents are generally retained, but specific retention periods are governed by Novoresume’s privacy policy and terms of service.

If you need data deletion or export, contact support and request the required actions.

Will I get a refund?

Standard refund policy

Novoresume offers a 14‑day money‑back guarantee for refunds within the first 14 days after the first upgrade; request via support chat or email.

See the support article for refunds: Refund & Membership Questions.

Exceptions and limitations

• If you have started a download, some terms state that the right to withdraw may be lost and refunds may not be issued after download begins.
• Platform purchases (App Store/Google Play) may be subject to the store’s own refund rules; contact the store if you purchased there.

Novoresume plans and pricing

Available plans

Novoresume offers at least a Basic (free) tier and a Premium paid tier with expanded templates and download exports.

Exact plan names, billing cycles and local prices can vary by region and by store of purchase.

Pricing notes

No exact Nigeria pricing is published in the verified data. Global pricing is typically listed in USD, with INR available for India.

Use 'Varies' below where local price information is not available.

Your consumer rights in Nigeria

Protections under FCCPA 2018

Under the Nigerian Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights if a product or service is defective, misdescribed, or not delivered as promised.

You may be entitled to a refund, replacement or compensation when the service fails to meet the promised standards.

When no‑refund policies may apply

If the service was delivered as described and the customer simply changes their mind, a no‑refund policy may legally stand provided the terms were clearly disclosed before purchase.

Always document your communication and the terms shown at the time of purchase to support any dispute.

Customer experiences

Positive feedback

Many users praise Novoresume for an easy‑to‑use interface, modern templates, helpful tips, and professional output that helped some secure interview callbacks.

Positive reviews often cite the quality of templates and formatting guidance as strong points.

Negative feedback

Common complaints include free plan limitations (inability to download), perceived high premium pricing, and occasional bugs or export issues.

Some users report problems redownloading after expiry, ATS compatibility concerns with certain templates, and slow customer support responses.

Documentation checklist

What to include when cancelling

• Your full name and account email address.
• Purchase date and order/transaction number (from receipt or confirmation email).
• Clear statement that you want to cancel the Premium subscription or request a refund.

What to include for a refund claim

• Evidence of purchase (receipt, confirmation email, bank/credit card transaction).
• Explanation of reason for refund (e.g., service not as described, download issues).
• Any screenshots or error messages supporting technical or delivery issues.

Common mistakes

Mistakes when cancelling

One common mistake is emailing support without providing purchase details such as order number or purchase date; this delays verification and processing.

Another error is assuming cancellation from the website also cancels App Store/Google Play subscriptions - those must be cancelled through the store.

Mistakes when requesting refunds

Customers sometimes request refunds after starting a download without checking terms that may limit withdrawal rights; this can lead to refusal.

Failing to document communications or missing purchase receipts makes it harder to prove entitlement under FCCPA or Novoresume policies.

Comparative recap

Quick summary

Cancellation is done by emailing support for web purchases and via the app store for mobile purchases. Refunds are generally available within 14 days but may be denied after download.

Novoresume reverts accounts to Basic after expiry and does not automatically renew Premium according to verified sources.

Comparison table

After cancelling

Next steps

Keep copies of all cancellation and refund communications and any receipts or transaction IDs for 6 - 12 months for dispute purposes.

Check your account to confirm Premium features are removed and that your billing has stopped.

Help and useful links

• Terms & Conditions: Novoresume Terms & Conditions
• Refund & membership support: Support article on refunds
• Email support: [email protected]

Address

Corporate address

Novorésumé ApS

Store Kongensgade 59 A 1. Th., 1264 København K, Denmark

Nigeria‑specific info

Novoresume does not provide a local postal address in Nigeria for cancellations; cancellation and refund requests should be sent by email to support.

For purchases made through Apple or Google, manage subscriptions and refund requests via the respective store portals.