Cancel Novoresume: Easy Method

What is Novoresume

Overview

Novoresume is an online résumé and cover-letter builder offering both a free Basic plan and paid Premium plans with additional templates and features.

The service targets job seekers who want modern, ATS-friendly CVs and matching cover letters with built-in tips and formatting tools.

How the service is delivered

Novoresume is web-based and also accessible via mobile apps where available; paid purchases can be made directly on the website or through app stores.

Account types include Basic (free) and Premium (time-limited access to extra features); billing and cancellation depend on how the purchase was made.

How to cancel Novoresume

Cancel a web (direct) purchase

• For purchases made directly on Novorésumé's website there is no active auto-renewing “subscription” - the Premium period simply expires at the end of the purchased term.
• No further action is required to stop future billing: the account will revert to Basic (free) automatically when the paid term ends.
• If you want to request a refund within the first 14 days, contact Novorésumé via Support Chat on their site or email [email protected].

Cancel an App Store (iOS) or Google Play purchase

• If you purchased through Apple, cancel subscriptions via your Apple ID settings in iOS or the App Store - Novorésumé does not control Apple billing.
• If you purchased through Google Play, manage or cancel the subscription in the Google Play Store under Subscriptions - Novorésumé cannot cancel Play Store billing for you.
• When in doubt, check the receipt emailed by Apple or Google for exact subscription details and follow their cancellation steps.

What happens when you cancel

Access to Premium features

For direct web purchases, when the paid period ends your account will revert automatically to the Basic (free) plan and Premium features will no longer be available.

For App Store or Google Play cancellations, access typically remains until the end of the current paid period managed by Apple/Google.

Data and downloads

Your saved résumés and cover letters remain in your account after downgrade to Basic, but download restrictions may apply if those documents rely on Premium-only features.

Account deletion is separate from cancellation and does not automatically trigger refunds; export or save any needed documents before deleting your account.

Will I get a refund?

Novorésumé refund policy

Novorésumé offers a 14-day money-back guarantee, but only for the first upgrade to Premium.

Refunds must be requested within the first 14 days of the first Premium purchase by contacting Support Chat or emailing [email protected].

Exceptions and important notes

• No refunds are typically given for buyer’s remorse after 14 days.
• Account deletion alone does not trigger a refund - you must request it explicitly within the refund window.
• If you purchased through Apple or Google, refunds are handled under their store policies and you may need to request the refund through Apple/Google rather than Novorésumé.

Novoresume plans and pricing

Pricing summary

Novorésumé lists prices in USD; the NZD figures below are approximate conversions (1 USD ≈ 1.60 NZD) for guidance only.

Exact prices and billing frequency appear during checkout and may vary by region and payment method.

Plans

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law, a blanket “no refunds” or “no returns” policy cannot override statutory rights under the CGA.

If a service is faulty or does not meet acceptable quality, consumers are entitled to a remedy such as repair, replacement, or refund depending on the situation.

How this applies to Novorésumé

• If the service fails to deliver what was promised or is defective, you can seek a remedy under the CGA even if the provider’s policy says no refunds.
• Keep records (receipts, screenshots, support communications) to support any CGA claim when contacting Novorésumé or your payment provider.

Customer experiences

Positive feedback

Many users praise Novorésumé for its user-friendly interface, modern templates, and helpful built-in tips.

Some customers report success stories and find the Basic plan sufficiently generous for simple résumés.

Negative feedback

Common complaints include difficulty downloading résumés on the Basic plan and prompts to pay even for documents previously created.

Some users say access or downloads were blocked after payment when Premium-only features had been used, causing frustration.

Documentation checklist

What to gather before contacting support

• Order confirmation or receipt (email) showing purchase date and plan details.
• Account email or username used for the Novorésumé purchase.
• Screenshots of the billing page, error messages, or download problems.
• Support chat transcripts or previous emails with Novorésumé, if any.

Additional items for App Store / Google Play purchases

• Apple or Google Play receipt email if purchase was made through an app store.
• Relevant subscription ID or transaction ID from the store receipt.

Common mistakes

Assuming account deletion cancels billing

Some users delete their Novorésumé account thinking it cancels billing or triggers a refund; deletion does not automatically create a refund claim.

Always request a refund explicitly within the 14-day window and follow store-specific steps if purchased via Apple or Google.

Confusing web and app purchases

Another frequent error is attempting to cancel or request a refund through Novorésumé when the purchase was made through Apple or Google; those payments are controlled by the store.

Check your purchase receipt to confirm which seller billed you before contacting support.

Comparative recap

Quick side-by-side

After cancelling

Steps to take immediately

• Export or download any résumés and cover letters you need before Premium access ends, especially if they use Premium-only features.
• Save receipts and any correspondence with Novorésumé or the app store for future reference.

Useful links and contacts

• Novorésumé refund & membership info: Membership & Refunds
• Novorésumé pricing page: Pricing
• Contact email: [email protected]

Address

Corporate address

Novorésumé

Ny Carlsberg Vej 80, 1799 København V, Denmark

Notes on postal cancellations

Novorésumé does not appear to maintain a separate New Zealand postal address; use the corporate address above if a physical notice is required.

For faster resolution, use Support Chat or email rather than postal mail when possible.