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Cancellation Novoresume: Easy Method
What is Novoresume
How the service works and what you are really buying
Novoresume is an online resume and cover letter builder operated by Novorésumé ApS, a company based in Copenhagen, Denmark. For users in the Philippines, the key thing to understand is that Novoresume sells timed Premium access, not a classic auto-renewing subscription. Its legal terms say, "our pricing model is not subscription-based" (novoresume.com).
That point matters because many users worry about surprise renewals, continued charges after cancellation, or a hard-to-find cancel button. The truth is, Novoresume feels like a subscription product because it offers monthly, quarterly, and annual access, but the company states that you are paying upfront for a set period without automatic renewal unless you consent (novoresume.com).
Main paid features inside Premium
Users usually pay for Premium to unlock downloads and advanced formatting. According to the pricing page, paid access includes all resume templates, unlimited downloads, multiple versions, cover letter tools, custom layouts, and design options such as 12 fonts, 74 color themes, creative backgrounds, and picture styles (novoresume.com).
If you stay on the Basic account, you can test most Premium features, but there is one very practical limit: downloading a document with Premium features is not possible on Basic, according to the terms (novoresume.com). This is why some users in reviews felt stuck after their paid period ended. Their data stayed in the account, but downloading again required active Premium.
What Philippine users should know before paying
For users in the Philippines, Novoresume does not list a local office, local support phone number, or local peso billing on its official legal page. Prices are published in US dollars on the pricing page, so your card, GCash-linked card, Maya card, or bank may apply exchange conversion and foreign transaction adjustments depending on your issuer.
Support is mainly digital. The verified channels are email at [email protected] and chat through the Help Center, with no public phone number and no published support hours (intercom.help, novoresume.com). That setup is one reason some Philippine users say the cancellation process feels unclear or slower than it should be.
How to cancel Novoresume without getting stuck
Checks to do before you send anything
A lot of frustration starts with missing details. If you want the fastest cancellation or refund handling, save a copy of your current resume, note your purchase date, and take a screenshot of your plan before contacting support. This matters because Novoresume asks for exact purchase information in the cancellation email, including your order number and date of purchase (novoresume.com).
Also check whether you are still inside the 14-day refund window counted from the day of purchase. If you are, mention that clearly in your message. Users in the Philippines who feel upset about a delayed response usually get better results when they send one complete email with all required details instead of several short follow-ups.
- Save your resume and cover letter drafts
- Take a screenshot of your account and active plan
- Find your receipt ID or order number
- Note the exact purchase date
- Prepare your full name, address, and telephone number
The actual cancellation route listed by Novoresume
Based on the verified terms, the official cancellation method is email. Send your request to [email protected] and state clearly that you want to cancel your purchase. Novoresume’s terms also list the details you should include: purchase date, order number or receipt ID, full name, address, telephone number, date, and an optional reason for cancellation (novoresume.com).
There is no verified click path such as Account > Subscription > Cancel shown in the source material. That is a heads up for Philippine users who expect a self-service cancel button inside the dashboard. If you cannot find one, do not waste time searching every menu. Go straight to email and use the Help Center at Membership questions, Basic, Premium, refund.
Email template that fits the company’s terms
The fastest approach is a short, complete email with all the fields Novoresume asks for. Put "Cancellation request" in the subject line and attach your receipt screenshot if you have it. If you are asking for a refund within 14 days, say that in the opening sentence.
- To: [email protected]
- Subject: Cancellation request
- Purchased on: your subscription date
- Order No: your receipt ID
- Full name: your name
- Address: your address
- Tel No: your phone number
- Date: today’s date
- Reason: optional
If your Premium account was not activated after payment, use the same email address and explain the technical problem. Novoresume says it will investigate and may provide compensation or a refund if the issue was caused by the company (novoresume.com).
Other contact options and the postal route
Novoresume has chat support through its Help Center, but no verified phone number is available, and support hours are not specified (intercom.help). If live chat is unavailable when you open the site from the Philippines, do not wait around for it. Send the email immediately so you have a timestamped record.
You can also send a cancellation letter to the company’s Denmark address if you want paper proof. Some users prefer registered mail when a refund is involved. If you want mailing proof without going to the post office, digital registered letter services such as Postclic are one modern option because they generate dated sending and delivery evidence. Still, for Novoresume, email remains the documented channel in the terms.
Common friction points during cancellation
No specific dark pattern was identified in the research data, but two practical issues do come up. Philippine users have reported limited access to live chat and no phone support, and some find the process cumbersome because the company asks for several identity and purchase details before acting.
Here’s the thing: the process is not technically hard, but it is easy to do badly. The people who run into problems are usually the ones who send a vague message like "Please cancel" without the receipt ID, purchase date, or proof of payment. A complete message gives you a better shot at a quick answer and a cleaner refund request.
When your Premium period ends and what stays in your account
Your access after cancellation or expiry
Novoresume says your information stays saved in your account even after the Premium period expires (novoresume.com). That means your resume drafts, profile details, and previous work should remain in place. What changes is access to Premium-only actions, especially downloading documents that use Premium features.
This difference causes a lot of confusion. Some users assume cancellation means total account deletion, while others assume they will keep download rights forever. Neither is correct. Your account can remain active, but the paid benefits stop when your paid period ends.
What happens if you do nothing
According to the verified terms, Novoresume says its pricing model is not subscription-based and that you will not be charged automatically without your consent (novoresume.com). So if your plan runs out, the expected result is loss of Premium access, not a silent recurring renewal.
That should reassure users in the Philippines who are worried about another charge appearing months later. Still, monitor your card or e-wallet statement after the paid period ends, especially if you paid through a bank card that may process delayed foreign transactions. Save your cancellation email in case you need to dispute anything later.
Novoresume refund policy and the 14-day window
The refund rule written in the terms
Novoresume’s legal terms give consumers the right to cancel a purchase and claim a refund within 14 days from the day of purchase (novoresume.com). This is the clearest refund rule in the verified sources, and it is the one you should cite in your email if you are still within the deadline.
There is no specific verified rule for refunds for unused time after that period. In plain language, Novoresume does not clearly promise pro-rated refunds for the remaining days of a monthly, quarterly, or annual plan. If you are outside the 14-day window, your best chance is to ask politely and explain the issue with proof.
How Philippine consumer rights fit into this
In the Philippines, the Consumer Act of the Philippines or Republic Act No. 7394 is the main consumer protection law. For online or e-commerce purchases, there is no universal statutory cooling-off rule covering every digital service, but many businesses follow a 7 to 14-day return or refund window as a standard practice. Novoresume’s own 14-day cancellation and refund right is actually better defined than many online services.
If a charge is unauthorized, misleading, or continues despite cancellation, you can escalate the matter through the Department of Trade and Industry and its Consumer Protection and Advocacy Bureau. For payment disputes, banks, credit card issuers, GCash-linked cards, and Maya can also investigate a chargeback request if you provide proof.
How to ask for a refund and improve your chances
Use [email protected] and keep the message simple. State that you are acting within 14 days of purchase, provide the order number, the purchase date, the amount charged, and attach a screenshot of your receipt or card statement. If the problem is technical, explain what failed, such as Premium not activating after payment.
Success is usually higher when the request is tied to a concrete event. A user review reported that support processed a partial repayment after the user accidentally bought a three-month plan instead of a one-month plan: "I accidently took a 3 month subscription instead of 1. And when I raised my concern, the customer support (Romain) was quick to respond and processed partial repayment to me." (TrustPilot)
Chargeback in the Philippines if support does not fix it
If Novoresume does not respond or rejects a valid complaint about an unauthorized or continued charge, ask your bank or payment provider for a chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint handling practice. If you paid using a card connected to GCash or Maya, contact that provider as well and submit your cancellation proof.
Use chargeback as a last resort, not your opening move. Send the cancellation or refund email first, wait for a reasonable response, and keep screenshots of your message, any chat logs, the receipt, and the card statement. The DTI handles consumer complaints for online subscriptions under RA 7394, while BSP channels are useful for disputed payment handling.
Terms and conditions that matter before you pay
No auto-renewal and no minimum commitment
Novoresume’s terms say there is no auto-renewal because the pricing model is not subscription-based, and there is no minimum commitment period (novoresume.com). You can choose a monthly, quarterly, or annual period and pay upfront for that chosen duration.
For users in the Philippines, this is one of the better parts of the offer. You are not being locked into a long recurring contract by default. The real risk is not surprise renewal, but buying a longer period than you actually need and then discovering that partial refunds are not clearly guaranteed after 14 days.
Basic account, Premium access, and your stored data
The terms explain that most Premium features can be tested with a Basic account, but downloading documents with Premium features is not possible in Basic (novoresume.com). That is a practical distinction, not a small print technicality. If you need final downloads for job applications, scholarship submissions, or visa documents, Basic may not be enough.
The same terms also state that all information will be saved in your account even when the Premium period expires (novoresume.com). So your content should stay there, but access to paid output can stop. This setup is useful if you plan to return later, but frustrating if you thought one paid month would permanently unlock every future download.
Applicable law and disputes
Novoresume says disputes are handled under the laws of Denmark and the European Union (novoresume.com). That does not remove your ability as a Philippine consumer to complain to local agencies about payment or consumer issues, but it does tell you where the company bases its own legal framework.
For day-to-day users, the practical takeaway is simple. Use the company’s documented refund route within 14 days, keep records, and escalate locally only if support does not resolve the matter. That is usually faster than trying to argue abstract jurisdiction points by email.
Novoresume plans and pricing in Philippine peso
Current Premium plans
Plan | Price (USD / PHP) | Period |
|---|---|---|
Premium Monthly | $21.99 (₱1,231)* | Monthly |
Premium Quarterly | $39.99 (₱2,239)* | Quarterly |
Premium Annual | $139.99 (₱7,839)* | Yearly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56 PHP, and you should check the official website for the exact current local cost and any card conversion charges.
Which plan costs the most and which gives better value
The annual plan is the most expensive upfront at $139.99 (₱7,839), while the monthly plan is the cheapest to start at $21.99 (₱1,231). If you only need one or two resumes for immediate applications, the monthly option is usually the safer choice because it limits your risk if you later decide the platform is not for you.
The quarterly plan at $39.99 (₱2,239) is the lowest cost per month among the verified figures in this guide, at roughly ₱746 per month over three months. The annual plan only makes sense if you know you will use Novoresume repeatedly across a full year for multiple job cycles, internships, or school applications.
Billing notes Philippine users should watch
No cancellation fee or early termination fee was found in the terms (novoresume.com). That is good news. The bigger billing issue for Philippine users is foreign currency conversion, since the company prices in USD and does not publish a local PHP checkout schedule in the verified sources.
There is also conflicting raw pricing information online, with some references showing $19.99 monthly and $99.99 annually, while other verified data shows $21.99 monthly and $139.99 annually. When prices conflict, use the live official pricing page before paying so you do not rely on an outdated screenshot.
Your rights in the Philippines when a cancellation goes wrong
The local rules that matter for a digital service
For Philippine users, the main law is the Consumer Act of the Philippines, Republic Act No. 7394. It covers unfair or deceptive sales practices and supports consumer complaints involving online services. While there is no universal cooling-off period for every online digital purchase, a 7 to 14-day return or refund window is common as a business practice, and Novoresume’s own terms promise 14 days from purchase for consumer cancellation and refund (novoresume.com).
That means your strongest argument is often the company’s own written policy, backed by local consumer protection rules if support ignores it. If you canceled within 14 days and have proof of date, amount, and receipt ID, your complaint is much stronger than a general "I changed my mind" message sent late.
How to file a complaint if support does not respond
Start with a direct complaint to Novoresume at [email protected] and include all proof in one thread. If there is no fair response, you can bring the matter to the DTI’s Consumer Protection and Advocacy Bureau. Mention RA 7394, attach the receipt, cancellation email, screenshots, and your bank or card statement showing the charge.
For payment disputes, contact your bank, credit card issuer, GCash-linked card provider, or Maya and ask for the dispute or chargeback process. Philippine card disputes commonly use a 60-day window from the statement date, so do not sit on the problem for months waiting for a reply that may never come.
Useful local contacts
The consumer authority named in the research is the Consumer Protection and Advocacy Bureau under the DTI. For payment disputes involving banks and cards, BSP complaint channels are also relevant because they oversee regulated financial institutions in the Philippines.
- DTI Consumer Protection and Advocacy Bureau
- BSP for card and e-wallet dispute escalation
- Your issuing bank or card provider
- GCash or Maya support if those channels were involved
What real users say about cancellation, support, and refunds
Overall verdict from available reviews
Based on the review set provided here, cancellation and post-payment handling look mixed, with more friction than convenience. The data shows 4 unique reviews, with recurring themes around refunds, customer service, and loss of download access after Premium ends. Local research also notes two pain points in the Philippines: limited live support availability and an email-heavy cancellation process.
To be fair, the product itself is often praised for resume quality and ease of use. The weak spot is not template design. It is what happens when you need support fast, want a billing fix, or expect easy access to old files after your paid period ends.
Recurring themes table
Theme | Frequency | Typical example |
|---|---|---|
Refund handling | 1 review | Partial repayment granted |
Customer service | 1 review | Quick support reply |
Post-expiry access | 1 review | No download after expiry |
Ease of use | 1 review | Builder felt intuitive |
Sources summary table
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1 to 5 stars | 4 reviews |
Review snapshots
- "I accidently took a 3 month subscription instead of 1. And when I raised my concern, the customer support (Romain) was quick to respond and processed partial repayment to me." (TrustPilot)
- "I have been using Novoresume for several months with a premium account, paying to work on and refine my resumes. However, now that I stopped paying, I cannot download them anymore. I have to upgrade to premium again to download my own resumes." (TrustPilot)
- "I used Novorésumé to create a professional resume for my university scholarship applications, and it made the process smooth and straightforward. The platform is intuitive, well-designed, and professional." (TrustPilot)
- "I have been using it for many years now and everytime I am searching for a new career opportunity or to adapt my cv, I have no doubt to come back to them. I highly recommend it as well as the customer attention." (TrustPilot)
Documents to prepare before and after you cancel
What to collect before sending the request
If you want fewer delays, prepare the exact documents Novoresume is likely to ask for. The bare minimum is your purchase date and order number, since both are named in the company’s cancellation instructions (novoresume.com). Add screenshots of your account page and the receipt email so you do not need to hunt for them later.
- Receipt email or payment confirmation
- Order number or receipt ID
- Screenshot of active plan
- Purchase date and charged amount
- Saved copy of your resume files
Extra proof for refunds and disputes
For a refund request, your strongest bundle is one email thread with the receipt, card statement line, and a short explanation of the issue. If your Premium account failed to activate, add screenshots showing the locked features after payment. If the wrong plan was purchased, mention the exact plan selected and the one you intended to buy.
After cancellation, save the sent email, any reply from support, and a screenshot of your statement if no new charge appears after the period ends. Those records become essential if you later complain to DTI or request a chargeback through BSP-regulated payment channels.
Common mistakes that make Novoresume cancellation harder
Sending an incomplete email
The biggest mistake is sending a one-line request without the purchase date or order number. Novoresume’s own terms list those details as part of the cancellation request, so leaving them out creates back-and-forth and delay. A user who writes "Cancel my account" without proof may wait much longer than a user who sends the full set of details on day one.
Solution: include the purchase date, receipt ID, full name, address, telephone number, and today’s date in the first email. Attach a screenshot of the receipt if possible.
Assuming refund rights last beyond 14 days
Another common mistake is expecting a full or pro-rated refund weeks or months later. The verified policy gives a 14-day right to cancel and claim a refund from the day of purchase (novoresume.com). There is no clear verified promise of unused-period refunds after that.
Solution: act fast. If you are still within 14 days, say so in the opening line. If you are outside that window, request a goodwill refund and explain the reason, but do not assume approval.
Not downloading files during the paid period
One review highlights this clearly: after Premium ended, the user could still access the account but could not download resumes without upgrading again (TrustPilot). This catches people who think saved content means permanent export rights.
Solution: export your final resume and cover letter while Premium is active. Save PDF versions locally, on cloud storage, and on your phone before the access period ends.
Waiting for chat when email is the documented route
Philippine users have reported limited live chat availability, and there is no verified support phone number. If you spend days waiting for chat to appear, you may lose time inside the 14-day refund window.
Solution: use email immediately and treat chat as a bonus channel, not your main route. The sent email timestamp can later support a refund request or bank dispute.
Quick comparison of cancellation methods
Method table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Before next billing | No fee found | Easy | |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5 to 10 business days | No fee found | Higher, best proof |
What this comparison means in real life
Email is the clearest documented route because it appears directly in Novoresume’s legal terms. Registered mail gives stronger formal proof but is slower and less practical for a 14-day refund deadline. The App Store and Google Play rows are listed for users who may have paid through a mobile marketplace, but the verified Novoresume sources do not clearly document those store billing flows for this service.
So the practical takeaway is simple. If you paid on the website, email is the cleanest route. If you paid through a mobile store, cancel in that store as well and keep proof from both sides.
What to do after you cancel
Immediate follow-up steps
Right after sending your cancellation email, take a screenshot of the sent message and save the exact date. If support replies, keep that full thread in one folder with your receipt and statement. Set a calendar reminder for the end of your paid period so you can confirm that Premium access ends as expected and no extra charge appears.
Monitor your bank, card, GCash-linked card, or Maya transaction history for at least one full billing cycle after the expected end date. If an unauthorized charge appears, contact the issuer fast and provide your cancellation proof. In the Philippines, many card disputes need to be filed within 60 days from the statement date.
Alternatives if you are moving on
If you are done with Novoresume, there are workable alternatives. KUPOSU AI uses a pay-per-use model instead of a subscription, which can be cheaper if you only need a resume occasionally. Indeed Resume Builder is free and simple, which is useful for quick applications. ResumeFast offers lower monthly pricing with a free tier and transparent billing.
For many Philippine users, the best alternative depends on frequency. If you only need one polished resume now, free or pay-per-use tools often make more sense than buying a long access period.
Useful links
- Novoresume official website
- Novoresume terms and conditions
- Novoresume pricing page
- Novoresume Help Center article
- Department of Trade and Industry Philippines
Novoresume cancellation address and contact details
Physical address
If you want to send a postal cancellation or keep a formal paper trail, this is the company address provided in the service context:
- Novorésumé ApS, Store Kongensgade 59A, 1. th, 1264 København K, Denmark
There is no local Philippine postal address in the verified material. That means any mailed request goes overseas, which is slower and less practical for a 14-day refund deadline.
Best contact details to use
The fastest verified contact point is the support email: [email protected]. Chat is available through the Help Center, but no phone number and no support hours are published in the verified sources (intercom.help).
If you only remember one thing from this guide, make it this: for Novoresume, cancellation is mainly an email process. Send a complete message, save proof, export your files before Premium ends, and watch your payment statement until the case is fully closed.
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Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
When canceling your Novoresume subscription, include your purchase date, order number, full name, address, telephone number, and today's date in your email to [email protected].
Yes, if you cancel your Novoresume subscription within 14 days of purchase, you may be eligible for a refund. Make sure to mention this in your cancellation email.
If you can't find a cancellation button in your Novoresume account, send an email to [email protected] directly, as the cancellation must be done via email according to their terms.
Yes, you can also cancel your Novoresume subscription via registered postal mail. However, ensure you keep proof of your cancellation request.
After canceling your Novoresume subscription, you will retain access to your account until the end of your paid period, but you will not be able to download any documents after that.