Cancellation Prequel: Easy Method

What is Prequel

Prequel is a mobile photo and video editing app that offers a range of filters, effects and editing tools, with many premium features available through a subscription (often marketed as Prequel Gold). It is distributed via the App Store (iOS), Google Play (Android) and a web-based signup path, and some features that were once free are now gated behind its subscription model.

How to cancel Prequel

• On iOS (App Store): Open the App Store app → tap your account icon (top right) → go to Subscriptions → select Prequel → Cancel Subscription. See Prequel support: How to cancel.
• On Android (Google Play): Open the Google Play app (confirm you are signed into the correct Google account) → Menu → Subscriptions → select Prequel → Tap “Cancel subscription.” If your purchase was started via the web (start.prequel.app) it will not appear in Google Play and must be cancelled via the web link provided at signup. See Prequel support: How to cancel.
• On the web (start.prequel.app): Sign in at the site where you started the subscription (start.prequel.app) and cancel from the web portal; web subscriptions do not appear in App Store or Google Play settings. See Prequel support: How to cancel.
• Important: Deleting the app from your device does not cancel your subscription. Subscriptions must be managed through the App Store, Google Play or the web portal where the subscription was created. See Prequel support: Cancellation and charges.

What happens when you cancel

When you cancel, the subscription will stop auto‑renewing at the end of the current paid period; you typically retain access to premium features until that period ends. Your Prequel account and any content you created or saved locally remain accessible unless you delete them through the app or account settings. Cancelling via the App Store, Google Play or the web prevents further charges, but does not automatically erase your account or local app data.

Will I get a refund?

Prequel’s stated subscription policy (effective 3 December 2024) says all sales are final and non‑refundable, including unused portions of subscriptions, except where otherwise specified or required by law. Prequel does not directly handle refunds for purchases made through Apple’s App Store or Google Play; refund requests for those purchases must be made to Apple or Google and are subject to their policies. For web‑based purchases, Prequel’s policy allows a refund request within 3 calendar days of the charge by contacting Prequel support with payment receipts and the last four digits of the card; refunds after that window are not considered except as required by law. See Prequel subscription policy and Prequel web refund info.

Prequel plans and pricing

Your consumer rights in Canada

Canadian consumers have statutory protections that can affect digital subscriptions. Many provinces provide a limited 'cooling‑off' period for some online purchases (commonly 14 days for certain digital goods), but that right may be restricted once the service has been used. Prequel’s “no refunds” policy does not necessarily override Canadian consumer protection laws: if a service is faulty, misrepresented or not delivered as advertised, federal statutes (e.g., the Competition Act) and provincial consumer protection laws (for example, Ontario’s Consumer Protection Act) may provide remedies including refunds or other relief.

Purchases made through Apple or Google are also subject to those platforms’ refund mechanisms, which apply in Canada; you can request refunds through Apple or Google even if the developer’s policy says no refunds. If Prequel refuses a refund that you believe is required under Canadian law, you can escalate to your provincial consumer affairs office, seek a chargeback via your card issuer, or pursue relief in small claims court.

Customer experiences

Reviews are mixed. Some reviewers praise the app’s intuitive editing functions and ease of use, noting that many effects are well designed for quick edits. At the same time, users have reported problems such as unexpected charges after canceling free trials, confusion over which features are premium, and frustration over the app’s shift to a subscription model that restricts previously free functionality. There have also been complaints that updates occasionally disrupted workflows (for example, being kicked out of editing mode after saving), creating friction for some users.

Documentation checklist

• Subscription receipts or order confirmations (App Store, Google Play or web charging receipt).
• Date and method of purchase and cancellation and the account/email used to subscribe.
• Last four digits of the payment card used (required for web refund requests).
• Screenshots showing subscription status, billing entries, and any relevant messages or error screens.
• Correspondence with Prequel support and any case/ticket numbers.

Common mistakes

Common errors include deleting the app and assuming the subscription is cancelled (deleting the app does not stop billing), cancelling the wrong account in Google Play or App Store when multiple accounts are present, and assuming an immediate pro‑rated refund will be issued on cancellation. Another frequent issue is not realising a subscription was set up via the web (start.prequel.app) so it does not appear in App Store or Google Play subscription lists, leading users to think they cancelled when they have not. For web purchases, missing the 3‑day refund request window is a common cause of denied refunds.

Comparative recap

After cancelling

After you cancel, keep copies of your receipts, confirmation of cancellation and any support correspondence. If you need a refund for an App Store or Google Play charge, submit the request through Apple or Google respectively and attach supporting documentation. For web refunds, contact Prequel support within the 3‑day window with receipts and the last four digits of your card; see Prequel web refund info. If you believe your rights under Canadian consumer law have been breached and Prequel refuses appropriate relief, you may escalate to your provincial consumer affairs office, your card issuer for a chargeback, or pursue small claims court.

Address

Please send written correspondence via raccomandata A/R (registered letter with acknowledgment of receipt) to:

Prequel Inc., 15 Palm Avenue, Miami Beach, FL 33139, USA