Cancel Rocket Lawyer: Complete Guide

What is Rocket Lawyer

Rocket Lawyer is an online legal services provider that offers document templates, legal advice options, and membership plans that auto-renew monthly or annually.

The service is primarily provided from the United States and is accessed online worldwide, including by users in Nigeria.

Service overview

Members can create legal documents, consult attorneys, and manage legal matters using the Rocket Lawyer website and apps.

How subscriptions work

Subscriptions are auto-renewing and may be purchased directly on the Rocket Lawyer website or via mobile platforms such as the Apple App Store and Google Play.

How to cancel Rocket Lawyer

Cancel via website account

• Sign in to your Rocket Lawyer account on rocketlawyer.com.
• Go to Account Settings or Membership settings and select the option to cancel or downgrade your auto-renewing membership.
• Follow on-screen prompts and keep a copy or screenshot of the cancellation confirmation.

Cancel via mobile app or support

• If you subscribed through the Apple App Store or Google Play, cancel within your App Store or Google Play subscription settings; Rocket Lawyer support cannot cancel these platform-specific subscriptions.
• For help, contact Rocket Lawyer support by phone at (877) 881-0947 or by email at [email protected].
• Ensure you cancel before the next billing date. Platform cancellations typically take effect at the end of your current billing period.

What happens when you cancel

Access after cancellation

Cancellation stops future renewals but does not immediately terminate access. You generally retain access through the end of the paid billing period.

Auto-renewal and billing

Once cancelled, the subscription will not renew at the next billing cycle. Charges already applied for the current period remain effective.

Data and account retention

Your account data and documents typically remain available after cancellation, but review Rocket Lawyer’s terms for any data retention or deletion policies.

Will I get a refund?

Statutory 14-day period

You may cancel and request a refund within 14 calendar days of signing up (the "Statutory Period").

Rocket Lawyer may deduct fees for days of service used before cancellation when issuing a refund.

Refunds outside the Statutory Period

• Outside the 14-day period, refunds are generally not available except for billing errors or service delivery issues when reported promptly (typically within 30 days).
• No refunds are provided for partial months/years, used services, discounted purchases, or payments made via third parties/platforms unless those platforms permit refunds.

Rocket Lawyer plans and pricing

Overview of plan types

Rocket Lawyer offers membership plans billed monthly or annually, and also provides one-off document purchases and pay-as-you-go legal services.

Pricing summary

Your consumer rights in Nigeria

Cooling-off and refund rights

Users in Nigeria effectively have a 14-day cooling-off period to request cancellation and refund, though Rocket Lawyer may deduct fees for days of service used.

Keep records of sign-up dates and service use to support any refund claim within this period.

Local law and enforcement

• Nigerian consumer protection laws may offer remedies against unfair contract terms or unclear subscription practices.
• If you face problems, keep cancellation confirmations and billing evidence and consider contacting consumer protection authorities or seeking local legal advice.

Customer experiences

Positive feedback

• Many users praise the intuitive document creation process and user-friendly interface.
• Customers often report helpful customer service and valuable legal templates that simplify document drafting.

Negative feedback

• Common complaints include unexpected charges after trials or cancellation failures and difficulty resolving billing issues discovered late.
• Some users report confusion over free trial terms, platform-specific cancellation requirements, and perceived unclear sign-up flows.

Documentation checklist

Essential items to save

• Account username/email and subscription start date.
• Payment receipts and billing statements showing charges.
• Screenshot or PDF of the cancellation confirmation.
• Evidence of sign-up for any free trial, including timestamps.
• Correspondence with Rocket Lawyer support (emails, ticket numbers).
• App Store or Google Play purchase receipts if subscribed via mobile platforms.

How to use documents

• Provide these items when requesting refunds or disputing charges with Rocket Lawyer or the platform provider.
• Keep copies for at least 90 days after cancellation to support any follow-up queries.

Common mistakes

Assuming web cancellation covers app purchases

Many users assume cancelling on the Rocket Lawyer website cancels App Store or Google Play subscriptions. This is incorrect; you must cancel within your app store subscription settings.

Not saving proof of cancellation

Failing to save a cancellation confirmation or screenshot makes it harder to dispute recurring charges later.

Always capture confirmation and any follow-up reference number or email from support.

Comparative recap

Quick comparison of key points

After cancelling

Next steps

Save your cancellation confirmation and monitor your bank or card statements for any unexpected charges in the following billing cycle.

Helpful links and contacts

• Rocket Lawyer support: [email protected]
• Rocket Lawyer terms and refund policy: rocketlawyer.com - Terms
• Guidance on cancelling App Store or Google Play subscriptions: contact your device’s app store support pages.

Address

Registered address

182 Howard Street #830, San Francisco, California 94105, United States.

Support contacts

Phone: (877) 881-0947

Email: [email protected]