Cancel Rocket Lawyer: Easy Method

What is Rocket Lawyer

Overview

Rocket Lawyer is an online legal service that provides document templates, e-signatures, legal advice, and subscription plans for individuals and small businesses.

The platform offers on-demand documents, a limited legal consultation allowance, and options to purchase additional legal services.

Main features

Key features include unlimited document creation, e-signatures, and a monthly legal Q&A or short consultation in most plans.

Pricing and exact features vary by plan and are typically displayed in USD on Rocket Lawyer's public pages.

How to cancel Rocket Lawyer

Online via website

• Log into your Rocket Lawyer account.
• Go to Member or Account Settings.
• Select "Cancel or Downgrade membership" and follow the prompts to confirm cancellation.
• Cancellation normally takes effect at the end of your current billing cycle; there are no partial-month refunds.
• Source: how to cancel - JoinChargeback.

Other cancellation methods

• Phone: Call (877) 881 0947 (Mon - Fri, 6 am - 6 pm Pacific Time) and request cancellation. Source: phone cancellation guide.
• Email / contact form: Submit a cancellation request through Rocket Lawyer's contact form or support email. Source: contact form guidance.
• App Store / Google Play: If you subscribed via Apple or Google, cancel through your Apple App Store or Google Play subscription settings. Source: app support terms.

What happens when you cancel

Access after cancellation

When you cancel, access to member benefits usually continues until the end of the current billing period.

After the billing period ends, you will lose access to subscriber-only features such as unlimited documents and included consultations.

Billing and data

Cancellation generally stops future renewals but does not create partial refunds for the unused days of the current cycle.

Download or save any documents or records you need before access ends, since account data retention is subject to Rocket Lawyer's policies.

Will I get a refund?

Refund policy (general)

Refunds for website purchases are typically limited to billing errors or delivery problems and often must be requested soon after purchase.

There are commonly no refunds for partial months, partial years, or services already used such as downloaded documents or legal time.

Exceptions and how to request

• United Kingdom-style terms: Rocket Lawyer's GB terms state you have a 14-day period from sign-up to request a refund for trial or paid membership. Usage during that period may be deducted pro rata. Source: Rocket Lawyer GB terms.
• Website purchases: Refunds are usually considered only for billing errors or delivery problems; requests should be made promptly (the cited US policy references 30 days). Source: Rocket Lawyer terms.
• App Store / Google Play: Request refunds via Apple's reportaproblem.apple.com or Google Play's order history refund flow. These are processed separately and often completed within a few days. Source: refund guide.

Rocket Lawyer plans and pricing

Summary of public plans

Publicly listed pricing is shown in USD. No NZD-specific pricing was found in the verified sources.

Prices and included features can change; check your account or Rocket Lawyer's site for current details.

Plan table

Your consumer rights in New Zealand

Relevant NZ laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require clear terms and honest business practices.

Online services must provide transparent cancellation and refund terms; misleading conduct may breach the Fair Trading Act.

How NZ rights apply to Rocket Lawyer

• There is no NZ-specific Rocket Lawyer policy located in the verified data; statutory rights may still apply depending on how you purchased the service.
• If you bought via Apple or Google, use their refund processes for NZ purchases; platform terms and consumer protections will influence outcomes.
• For direct website purchases, contact Rocket Lawyer support and reference NZ consumer law if you believe terms are unclear or unfair.

Customer experiences

Positive feedback

• Many users praise ease of use, intuitive document creation, and helpful customer service responsiveness.
• Users frequently appreciate the 7-day free trial and the flexibility for small business and personal legal needs. Source: Trustpilot NZ.

Negative feedback

• Common complaints include unexpected recurring charges after a trial or after attempted cancellations, described as "deceptive" by some reviewers. Source: 99Firms.
• Some users report difficulty cancelling via app stores or continued billing despite email cancellation attempts. Source: Reddit example.

Documentation checklist

What to prepare before cancelling

• Account email and login details for Rocket Lawyer or the app store used to subscribe.
• Subscription confirmation emails, receipts, and the date of the last payment.
• Copies or exports of any documents you created or stored on Rocket Lawyer.

What to keep after cancelling

• Written confirmation of cancellation (screenshot, confirmation email, or reference number).
• Receipts for any refunds or communications with support about the cancellation.
• Notes of phone calls (date, time, agent name) if you cancelled by phone.

Common mistakes

Assuming cancellation via website stops app-store billing

Many users forget that cancelling on the Rocket Lawyer website does not cancel subscriptions purchased through Apple or Google.

If you subscribed through an app store, you must cancel in that store's subscription settings to stop future charges.

Not saving documents and lacking confirmation

Some members lose access to documents by not downloading them before the subscription ends. Always export important files before cancellation takes effect.

Another common issue is not keeping written confirmation; always request and save a cancellation confirmation email or screenshot.

Comparative recap

Methods compared

The short comparative table below highlights ease, refund likelihood, and key notes for each cancellation route.

Comparison table

After cancelling

Next steps

• Download and back up any documents you need before access ends.
• Confirm cancellation by saving any confirmation emails, screenshots, or call notes.
• Monitor your payment method for any unexpected charges and keep evidence of cancellations.

Helpful links

• Cancellation guide (JoinChargeback): how to cancel Rocket Lawyer
• Phone cancellation info: phone instructions
• App refunds: Apple report a problem and use Google Play order history for Google refunds.
• General cancellation/contact guidance: DoNotPay guide

Address

Corporate address

Rocket Lawyer Incorporated

182 Howard Street #830, San Francisco, California 94105, United States

Postal and correspondence notes

No specific New Zealand postal address for Rocket Lawyer was found in the verified data.

For formal correspondence, use the corporate U.S. address above and include full account details and contact information.