Cancellation Rocket Lawyer: Easy Method

What is Rocket Lawyer

Rocket Lawyer is an online legal-services platform that provides document templates, guided document creation, and access to legal professionals through subscription plans. It offers monthly and annual memberships that include various features such as document creation, limited legal consultations, and other member benefits delivered through its website and mobile apps.

How to cancel Rocket Lawyer

• Online via the Rocket Lawyer website: Sign in, go to your account or subscription settings, and cancel before your next renewal date to stop automatic renewal. You will retain access until the end of the paid period; there are generally no refunds or credits for partial periods. See the terms at Rocket Lawyer Terms.
• Contact customer service: You can request cancellation, downgrade, or ask questions by calling Rocket Lawyer at 1-877-881-0947 or by emailing customer support; ask for confirmation and a cancellation reference number.
• Mobile app subscriptions: If you subscribed via the Apple App Store or Google Play, cancel through your App Store/Google Play subscription settings - Rocket Lawyer’s Help Center does not provide platform-specific cancellation steps, so use the store’s subscription management to avoid auto-renewal.
• Certified mail (recommended for proof): To create a formal record, send a written cancellation notice by certified mail / raccomandata A/R to Rocket Lawyer Incorporated (Attention: General Counsel) at the address below; keep the return receipt as proof of notice.

What happens when you cancel

When you cancel a Rocket Lawyer membership before the renewal date, your membership will remain active until the end of the already-paid billing period. Automatic renewal will be stopped so you will not be billed again after the current period ends. Rocket Lawyer typically does not provide prorated refunds or credits for unused portions of a billing period, and access to member-only benefits usually ends at the end of the paid period. Your account and documents generally remain accessible per Rocket Lawyer’s data and account policies; if you need copies of documents, download them before your access ends or confirm data retention with support.

Will I get a refund?

Rocket Lawyer’s policy says membership fees are generally non-refundable and that there are no refunds or credits for partial months or years. Refunds may be offered in limited situations such as billing errors or issues with service delivery if requested within 30 days of purchase (unless a governing law provides otherwise). Refunds are less likely for used services, discounted products, third-party payments, or annual plans after the stated refund window. The terms note a 14-day statutory period tied to certain legal-service discounts but do not guarantee full refunds in those cases. For details, see Rocket Lawyer billing and refund terms.

Rocket Lawyer plans and pricing

Your consumer rights in Canada

Under Canadian consumer-protection norms, businesses selling online subscriptions must provide clear terms about pricing, renewal, and cancellation options. Rocket Lawyer discloses automatic renewal and provides online and support cancellation paths, which aligns with the requirement to inform consumers. Typical Canadian protections may include a cooling-off period for certain digital purchases; Rocket Lawyer references a 14-day statutory period in relation to some legal services but does not clearly offer a full statutory refund in all cases. Because mobile-store cancellations are not explicitly covered in Rocket Lawyer’s public terms, Canadian consumers should be aware that App Store and Google Play refund and cancellation rules also apply and must be followed when subscriptions were purchased through those platforms.

Customer experiences

Reviews from Canadian users are mixed. Many customers praise Rocket Lawyer for ease of use, quick access to legal forms, a user-friendly interface, and helpful customer support, with positive comments about the 7-day free trial and intuitive document guidance. However, a number of negative reports concern recurring billing after cancellation, difficulty canceling through certain channels, delays with outsourced services, and specific document-formatting problems. Several complaints submitted to consumer-review sites and BBB reports describe ongoing charges after attempted cancellation - which underscores the importance of obtaining and keeping confirmation of cancellation.

Documentation checklist

• Account email and username; subscription type and renewal date.
• Order number or invoice for the membership payment.
• Screenshots or copies of cancellation confirmation, chat transcripts, or email correspondence.
• Proof of certified-mail delivery (return receipt) if you send a written cancellation notice.
• Any refund or billing error communications and dates (phone call records, reference numbers).

Common mistakes

Common errors include waiting until after the renewal date to cancel (which often results in being charged for another period), assuming cancelling in one place automatically cancels all platforms (for example, cancelling on the website may not cancel an App Store or Google Play subscription), and not keeping written confirmation or proof of cancellation. Another frequent mistake is expecting a prorated refund for unused time - Rocket Lawyer’s terms generally do not provide such refunds. If you relied solely on a phone request without a follow-up confirmation or reference number, you may find it harder to resolve post-cancellation charges.

Comparative recap

After cancelling

After you cancel, keep copies of all confirmation messages, billing statements, and any return-receipt paperwork. If you dispute a charge that continues after cancellation, contact Rocket Lawyer support directly and provide your proof; you may also contact your bank or card issuer to dispute unauthorized recurring charges if necessary. For Rocket Lawyer’s official terms and information on billing and refunds, consult their billing and terms page and their general terms. If you used the App Store or Google Play, check Apple Support or Google Play Support for store-specific refund and cancellation procedures. Retain all records for at least several billing cycles in case further action is required.

Address

Rocket Lawyer Incorporated
2261 Market St., #10647
San Francisco, CA 94114
United States
Attention: General Counsel