Cancel Streamlabs: Easy Method

What is Streamlabs

Overview

Streamlabs is a streaming and creator tools platform used to broadcast, accept tips, manage overlays, and edit recorded content. It offers subscription products such as Streamlabs PRO (viewer subscription), Streamlabs Ultra (paid upgrade with extra features) and a Video Editor subscription.

Core features

Core features include live streaming tools, overlays, multistream, tipping integrations and a browser-based video editor. Subscriptions add extras like multistreaming, premium overlays and enhanced support.

How to cancel Streamlabs

Web cancellation (desktop)

• Sign in at Streamlabs.
• Go to the top-right dropdown → Memberships, or open your Global Accounts / Memberships page.
• Find the subscription (Ultra, PRO, Video Editor) and select the cancel option; follow on-screen confirmation.
• For Video Editor: open Settings → Payment Info → Cancel Subscription and confirm when prompted.

Mobile and platform purchases

• If you purchased on Android, cancel via Google Play Subscriptions in the Google Play app or web store.
• If you purchased on iPhone/iPad, cancel via Apple Settings → Subscriptions on your device or the App Store subscription management.
• Note: mobile-store purchases must be cancelled through the relevant app store; Streamlabs cannot cancel App Store or Google Play charges for you.

What happens when you cancel

Access and renewal

Cancelling stops future automatic renewals but does not immediately remove access. You keep subscription benefits until the paid period ends.

Data and account

Your Streamlabs account and saved settings remain unless you delete the account separately. Cancelling a paid plan does not automatically delete your account or content.

Will I get a refund?

Streamlabs PRO refund policy

• PRO has a 30-day money-back guarantee.
• Automatic refunds are processed if you cancel within 72 hours (3 days) of purchase.
• If more than 72 hours have passed, you may still request a refund by submitting a support ticket to Streamlabs.

Ultra and mobile refund rules

• Ultra refund eligibility: refunds are only considered if requested within 7 days from purchase.
• If you bought via Apple or Google, refunds must be requested through the App Store or Google Play; Streamlabs support cannot directly issue mobile-store refunds.

Streamlabs plans and pricing

Pricing table

Notes on pricing

Prices shown are from the Nigerian App Store listing. No EUR-denominated pricing for Nigeria (2024/2025) was located in the available data.

Actual prices visible in your app store may vary by device, promotion or billing region.

Your consumer rights in Nigeria

Summary of rights

Under Nigerian consumer protection rules (Federal Competition and Consumer Protection Act 2018), consumers are entitled to fair contract terms, accurate disclosure and access to refunds or cancellations as advertised by a seller.

How to seek redress

• If Streamlabs does not honour stated refund/cancellation policies, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
• Other options include Small Claims Court or the National Industrial Court for contractual or consumer disputes.

Customer experiences

Positive reports

Some users report prompt and helpful support, for example receiving a friendly reply the next day that resolved their issue.

Common complaints

• Many users report difficulties with cancellations and refunds, including delayed or absent human replies to refund requests.
• There are reports of unauthorized or unexpected charges after cancelling, and complaints about buggy apps, dropped frames and instability.
• Community posts describe hidden or missing cancellation options and slow support ticket responses.

Documentation checklist

What to gather before contacting support

• Account email and username used with Streamlabs.
• Subscription name (PRO, Ultra, Video Editor) and purchase date.
• Receipt or invoice number and payment method details (card, PayPal, App Store order ID).
• Screenshots showing your subscription page, billing history and any error messages.
• Support ticket numbers or prior correspondence if you already contacted support.

Why this helps

Clear documentation speeds verification and increases the chance of a successful refund or more rapid support response.

Common mistakes

Cancelling in the wrong place

A frequent mistake is cancelling on the Streamlabs website when the purchase was made through Apple or Google. Mobile purchases must be cancelled via the relevant app store.

Expecting automatic refunds beyond policy

Assuming an automatic refund outside stated windows (PRO 72 hours automatic; Ultra refunds within 7 days) can lead to disappointment. Always check the exact refund window and save receipts.

Comparative recap

Summary table

Quick takeaways

• Cancel web purchases inside Streamlabs; cancel mobile purchases in the App Store or Google Play.
• Keep receipts and subscription details; act within the refund windows for best chances of a refund.

After cancelling

Check your accounts and billing

Verify that auto-renewal is turned off and watch for a final charge or confirmation email. Keep the cancellation confirmation and invoice for your records.

Useful links and next steps

• Streamlabs Support: https://support.streamlabs.com
• If you bought via Apple or Google, open the App Store or Google Play subscription management to request cancellations or refunds.
• If you need consumer help in Nigeria, consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) or seeking Small Claims Court advice.

Address

Official business address (for written requests)

StreamLabs, Inc.

5000 Highlands Pkwy SE, STE 270, Smyrna, GA 30082, USA

How to send a written cancellation or complaint

Include your account email, subscription name, purchase date, and transaction or receipt number. Send via recorded postal service and retain proof of postage.