Cancel PropStream: Easy Method

What is PropStream

Overview

PropStream is a property data and real-estate lead generation service designed for investors, agents, and property professionals. It aggregates public records, MLS-adjacent data, and contact information to help users research properties and build marketing lists.

Main uses

Users commonly use PropStream for property searches, comps, lead lists, and due diligence work. It is available on the web and via mobile apps through the Apple App Store and Google Play.

How to cancel PropStream

If you subscribed directly on the PropStream website (web)

• Cancel before your next billing cycle by contacting PropStream Customer Support.
• Call: 877-204-9040 or email: [email protected].
• There is no public self-serve cancellation form; request cancellation and keep your confirmation record.
• Fees for the remaining current billing period typically remain payable after you cancel.

If you subscribed via Apple App Store or Google Play

• Apple (iOS): Cancel using Apple’s subscription management on your device or via your Apple ID - PropStream cannot cancel App Store subscriptions for you.
• Google Play: Cancel through Google Play’s Subscriptions interface using the Google account that was charged.
• For platform purchases, refunds and subscription controls are managed by Apple or Google per their policies.

What happens when you cancel

Access after cancellation

After you cancel, you generally retain access to PropStream until the end of the current paid billing period. Your account will not renew at the next billing date.

Data and account status

Data saved to your PropStream account typically remains available while the account is active. On subscription expiry, access to search tools and exported lists will be suspended.

Will I get a refund?

Official refund policy

PropStream's Terms of Use state that monthly subscription fees are non‑refundable as a general rule.

Exceptions and practical outcomes

• PropStream may, at its sole discretion, issue pro‑rata refunds for unused days or full refunds in limited cases.
• Documented user complaints show some customers received refunds for trial charges or partial pro‑rata amounts, but these outcomes vary.
• For App Store or Google Play purchases, Apple or Google handle refund requests under their platform policies.

PropStream plans and pricing

Public pricing summary

Publicly available pricing information for PropStream is listed in USD on their site and marketing materials.

Notes about regional pricing

No EUR‑denominated or Nigeria‑specific pricing was found in the sources reviewed. Use the USD pricing shown on PropStream’s official site when subscribing.

Your consumer rights in Nigeria

Applicable laws

Nigeria’s Federal Competition and Consumer Protection Act and related regulations provide rights on fair contract terms, refunds for defective services, and protection against unfair billing.

How to enforce and practical advice

• Company "no refund" policies do not necessarily override statutory consumer rights when a service is defective or misrepresented.
• Document all communications and billing evidence; escalate complaints to the Consumer Protection Council if needed.
• For App Store or Google Play purchases, you can also request refunds from Apple or Google under their platform rules.

Customer experiences

Positive feedback

Many users praise PropStream for comprehensive property data and usefulness for investing, lead generation, and due diligence.

Some reviewers highlight responsive and knowledgeable customer support and value from the desktop product.

Common complaints

Recurring negatives include difficulty cancelling, unexpected charges after trials, and interface/usability issues on both web and mobile.

Other complaints reference data inaccuracies (out‑of‑date listings, bad phone numbers) and disputed billing outcomes.

Documentation checklist

What to save

• Subscription confirmation emails and receipts showing billing dates.
• Copies/screenshots of cancellation requests, support emails, chat transcripts, and phone call notes (date/time/agent).
• Records of any attempted refunds or dispute communications with payment providers.

How to present evidence

• Organise documents by date and highlight the billing cycle and cancellation request.
• Keep unique identifiers such as account ID, invoice number, and email thread references for escalation.

Common mistakes

Not cancelling through the correct channel

Example: Asking PropStream to cancel an App Store subscription - Apple must cancel that subscription. This can lead to continued charges if the platform subscription remains active.

Poor documentation and late cancellation

Example: Not recording the cancellation request date or waiting until after the next billing date. Without proof, refund requests are harder to win.

Comparative recap

At a glance

The table below summarises cancellation and refund responsibility across channels: direct web, Apple App Store, and Google Play.

Recommendation

If you are unsure which channel was used to subscribe, check your billing statement or email receipts before contacting support or the platform.

After cancelling

Confirm cancellation

Always get written confirmation of cancellation from PropStream support or the app platform. Keep that confirmation with your records.

Helpful links and next steps

• Contact PropStream support: [email protected] or 877-204-9040.
• Apple subscriptions help: Manage subscriptions on your iPhone or iPad.
• Google Play subscriptions help: Cancel, pause, or manage subscriptions.
• If you need to escalate in Nigeria, document everything and contact the Consumer Protection Council.

Address

Mailing address

EquiMine, Customer Service Department, 26457 Rancho Parkway South, Lake Forest, CA 92630, United States.

Customer service contact

Phone: 877-204-9040

Email: [email protected]