Cancel Streamlabs: Easy Method

What is Streamlabs

Overview

Streamlabs is a streaming toolkit used to run live broadcasts, overlays, alerts and donations. It combines a desktop app, web services and optional paid tiers for extra features.

Core components

Key parts include the Streamlabs Desktop app, web dashboard, Ultra (Prime) subscription features, Pro viewer effects, merchandising services and donation/tip processing.

How to cancel Streamlabs

Cancel Ultra on the web

• Go to Global Accounts or the "Your Plan" page on the Streamlabs website.
• Click "Cancel Plan" → "Cancel Ultra".
• Confirm cancellation and acknowledge loss of Ultra features.
• Reference: Streamlabs Ultra subscription and billing.

Cancel Ultra on Android or iOS

• Android: Cancel via the Google Play Store subscriptions manager. If not visible there, try the Memberships page or Global Accounts page on Streamlabs, or submit a support ticket.
• iOS: Cancel via device Settings → your name → Subscriptions → select Streamlabs → Cancel Subscription. If not visible, try the Memberships page or Global Accounts page, or submit a support ticket.
• Reference: Streamlabs Ultra subscription and billing.

Cancel Pro and other memberships

• Pro: From the dashboard click the top-right dropdown → Memberships, then cancel the Pro subscription.
• Alternative: On your tip page go to Pro Settings and use the cancel link if available.
• Reference: Streamlabs PRO support article.

Cancel merch orders and donations

• Merch: Use the cancellation link in the order confirmation email, but only before the order enters fulfillment (fulfillment may begin within an hour).
• If the merch cancellation link is missing or too late, submit a ticket to Streamlabs support.
• Donations/tips: Generally non-refundable; refunds are at the creator's discretion or via the payment processor.

What happens when you cancel

Access and features

When you cancel a paid plan you typically retain access until the end of the paid period. Ultra or Pro features will stop working after the current billing cycle ends.

Renewals and billing

Canceling prevents future automatic renewals. Check your billing provider (Stripe, Google Play, Apple) to ensure the subscription is cancelled on that platform if required.

Data and account

Your Streamlabs account and associated settings generally remain active unless you delete the account. Back up overlays, scenes and custom assets before cancelling if you plan to remove the account.

Will I get a refund?

Ultra subscription refunds

Ultra purchases are eligible for refund only within 7 days of purchase per Streamlabs policy. Purchases made through Google Play or Apple must be refunded through their systems.

Streamlabs cannot directly refund Google Play or Apple purchases; use the store that charged you.

Pro subscription refunds

Pro includes a 30-day money-back guarantee. If you cancel within the first 72 hours you may receive an automatic refund.

If beyond 72 hours but within 30 days, submit a support ticket to request a manual refund.

Merch and donations

• Merch: Refunds or replacements are allowed for damaged, defective or undelivered items if claimed within 4 weeks of receipt.
• Merch sizing or change-of-mind returns are not covered.
• Donations/tips are generally non-refundable; creators may choose to refund at their discretion.

Streamlabs plans and pricing

Price overview

The table below lists commonly reported New Zealand dollar equivalents for Streamlabs plans. Streamlabs does not publish NZD‑specific official prices.

Notes on conversion

Prices are approximate conversions from USD using ~1 USD = 1.6 NZD and are for guidance only.

Your consumer rights in New Zealand

Key legislation

In New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act. These laws provide remedies for faulty or misrepresented goods and services.

How it applies to Streamlabs

Physical merch that is defective must be repaired, replaced or refunded regardless of a seller's stated policy under the Consumer Guarantees Act.

Digital services and subscriptions

Digital subscriptions are more complex and there is no general statutory "cooling-off" right for digital services. Misleading or unfair conduct can still be challenged under the Fair Trading Act.

Donations and voluntary payments

Donations are voluntary and standard consumer guarantees may not apply. However, misleading statements about refunds or billing could still breach fair trading obligations.

Customer experiences

Positive feedback

Some New Zealand users praise Streamlabs for easy overlay integration, beginner-friendly interfaces and multi-platform setup conveniences.

Negative feedback

Common complaints include high CPU usage, performance issues such as dropped frames, and instability during streams.

Billing and support concerns

Users report recurring billing problems, unauthorized charges, and slow or inadequate customer support responses, especially around refunds and cancellations.

Cancellation flow complaints

There are reports of hidden or confusing cancellation flows and aggressive upsell tactics that make cancelling harder than expected.

Documentation checklist

Essential order and subscription records

• Order confirmation email or receipt (for Ultra, Pro, merch).
• Subscription details page screenshot (Your Plan / Memberships / Global Accounts).
• Transaction ID or payment reference from your bank or app store.

Device and platform info

• If purchased on Android, include Google Play order ID and screenshots of the Play subscriptions page.
• If purchased on iOS, include Apple subscription receipt and device Settings screenshots.

Support communication

• Copy of any support tickets, ticket numbers and responses.
• Photos or evidence for damaged merch and a timeline of delivery/fulfillment.

Common mistakes

Cancelling in the wrong place

Many users attempt to cancel Ultra on the Streamlabs site after buying via Google Play or Apple. That purchase must be cancelled through the store that billed you.

Missing merch cancellation window

Merch fulfillment can begin within an hour, so waiting too long to click the cancellation link in the order email often means the order cannot be stopped.

Assuming donations are refundable

Donations are usually non-refundable. Expecting an automatic refund for tips can lead to frustration; check the creator's refund policy and payment processor rules.

Comparative recap

Quick comparison headings

The table below summarizes plans, cancellation paths and refund windows to help you decide which actions to take.

Key takeaways

Always check where you were charged (Streamlabs website, Google Play, Apple) to determine the correct cancellation and refund route.

After cancelling

What to check immediately

• Confirm cancellation email or screenshot of the cancelled subscription page.
• Verify your payment method no longer shows upcoming Streamlabs charges.
• Export or back up any scenes, overlays or assets you wish to keep.

Helpful links and contacts

• Ultra billing and help: Streamlabs Ultra subscription and billing.
• Pro support article: Streamlabs PRO support.
• Merch FAQs: Streamlabs Merch FAQs.
• If you purchased via Google Play or Apple, use their subscriptions and refunds pages in those stores to request refunds.

Address

Service of notices

Streamlabs does not publish a New Zealand-specific cancellation address. For service of notices use Logitech New Zealand's postal address below.

Postal address

Logitech New Zealand Co. Limited, P O Box 37808, Parnell, Auckland 1151, New Zealand