Cancel TEAMVIEWER online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Teamviewer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel TeamViewer: Easy Method
What is TeamViewer
Overview
TeamViewer is a remote access and remote support software that lets you connect to other devices for assistance, file transfer, and meetings.
It is offered as subscriptions and one-time licenses for personal and commercial use across multiple platforms.
Key characteristics
TeamViewer can be installed on Windows, macOS, Linux, iOS and Android, and is distributed both directly and via app stores.
Licensing and billing depend on where you purchased the subscription (web, Apple App Store, Google Play, or a reseller).
How to cancel TeamViewer
Cancel if purchased via Apple App Store
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions and cancel the TeamViewer subscription.
- Refunds are handled by Apple and follow Apple's refund policy; TeamViewer cannot cancel App Store subscriptions.
- See Apple's support pages for step-by-step help or use Apple Support.
Cancel if purchased via Google Play or directly from TeamViewer
- For Google Play: open the Google Play Store app, go to Payments & subscriptions → Subscriptions, then cancel TeamViewer there.
- For direct web purchases: submit cancellation in writing at least 28 days before the end of the initial or any renewal term using a support ticket, Customer Portal message, email, or signed letter.
- For web cancellations, reference TeamViewer's subscription policy: TeamViewer subscription FAQ.
What happens when you cancel
Access and service
When a subscription is cancelled, access typically continues until the paid period ends; you will not be billed after the current term expires if cancellation is processed correctly.
Immediate termination may occur only in special cases (for example, breaches of terms) - normal cancellations usually remain active through expiry.
Renewal and billing
Web-based subscriptions require a 28-day written cancellation notice before renewal; missed notice periods can result in automatic renewal and billing.
App Store and Google Play renewals are controlled through those stores and must be cancelled in your store account to stop future charges.
Data and account
Cancelling a paid subscription does not necessarily delete your TeamViewer account or associated data; you may need to request data deletion separately.
Keep copies of important session logs or device details before cancellation if you need them later.
Will I get a refund?
TeamViewer refund policy
TeamViewer offers a limited 7-day money-back window for newly purchased licenses or add-ons; refunds or invoice cancellations are possible within this period.
There is no standard 14-day refund policy in TeamViewer's public materials; do not assume a two-week automatic refund right.
Store purchases and exceptions
- Purchases via Apple App Store: refund eligibility follows Apple's refund rules; request refunds from Apple. Source
- Purchases via Google Play: refunds follow Google Play policy; request through Google Play subscriptions. Source
- If you need a refund for a web purchase outside the 7-day window, TeamViewer may decline; escalate to your payment provider or bank for chargeback options if appropriate.
TeamViewer plans and pricing
Pricing overview
Below are approximate subscription plans and their common features. Localized Nigerian pricing was not available publicly.
Prices shown are approximate EUR conversions and may vary by region and billing currency.
| Plan | Price (approx.) | Billing period | Key features |
|---|---|---|---|
| Remote Access (billed annually) | ≈ €22.64/month | Monthly (billed yearly) | 1 licensed user, 1 concurrent connection, up to 3 sessions per channel, 3 managed devices |
| Business | ≈ €46.27/month | Monthly (billed yearly) | Everything in Remote Access, up to 200 managed devices, phone support, mobile device support (optional) |
| Premium | ≈ €102.64/month | Monthly (billed yearly) | 15 licensed users, up to 300 managed devices, multiple sessions, reporting |
| Corporate | ≈ €209.00/month | Monthly (billed yearly) | 30 licensed users, up to 500 managed devices, 3 concurrent connections, mass deployment |
Your consumer rights in Nigeria
Relevant law and agencies
In Nigeria, the Federal Competition and Consumer Protection Act (FCCPA) and the Federal Competition and Consumer Protection Commission (FCCPC) provide consumer protection frameworks.
For unresolved disputes you can contact the FCCPC for guidance and possible complaint handling. FCCPC
Practical steps and remedies
- Retain proof of purchase and cancellation attempts; these help in complaints to the FCCPC or your bank.
- If TeamViewer fails to honour stated refund windows, consider dispute resolution through your payment provider (chargeback) or file a complaint with FCCPC.
- Local consumer protections vary; seek local legal advice for complex cases or high-value disputes.
Customer experiences
Positive feedback
- Many users praise TeamViewer for ease of use, stable connections and suitability for family remote support. Trustpilot
- Customers value cross-platform compatibility and features like file transfer and remote control for support tasks.
Negative feedback
- Some users report difficulty cancelling subscriptions, citing the 28-day written notice for web subscriptions and unresponsive support. Reddit
- Complaints include unexpected auto-renewals, billing after account deletion, flags for alleged commercial use, and refusal of refunds outside short refund windows.
Documentation checklist
What to gather before cancelling
- Order number, invoice, purchase receipt or app store purchase record.
- Subscription ID, registered email address, and billing details.
- Dates of purchase and renewal, screenshots of subscription status, and payment confirmation.
Proof of cancellation attempts
- Copies of support tickets, emails to TeamViewer, Customer Portal messages, and any signed letters sent.
- Bank or card statements showing charges, and communication with Apple/Google if purchased via those stores.
Common mistakes
Missing the notice window
A frequent error is not submitting a web-based cancellation at least 28 days before renewal.
If the written notice window is missed, automatic renewal and billing are common consequences.
Using the wrong channel to cancel
Users sometimes try to cancel App Store or Google Play purchases through TeamViewer directly; those subscriptions must be cancelled in the respective store.
Also, deleting the app or account does not automatically stop billing - explicit cancellation is required.
Comparative recap
Quick comparison of cancellation routes
| Purchase channel | Cancellation method | Refund policy | Notice required | Where to contact |
|---|---|---|---|---|
| Apple App Store | Cancel via Apple Subscriptions in your device settings | Refunds follow Apple's policy (request via Apple) | As per Apple policy | Apple Support |
| Google Play | Cancel via Google Play Store → Subscriptions | Refunds follow Google Play policy (request via Google) | As per Google Play policy | Google Play |
| Direct (TeamViewer web) | Submit written cancellation ≥28 days before renewal (support ticket, Customer Portal, email, or signed letter) | 7-day money-back window for new purchases; otherwise limited | 28 days prior to renewal | TeamViewer Support |
After cancelling
Next steps to verify cancellation
- Keep confirmation of cancellation and check that no further charges occur after the current period ends.
- Monitor your bank or card statements for unexpected renewals and keep evidence of any incorrect charges.
Helpful links and escalation
- TeamViewer subscription FAQ: TeamViewer knowledge base
- Community discussion on refunds/cancellations: TeamViewer Community
- If purchased via an app store, contact Apple or Google Play for refunds: Guide
- If you need Nigerian consumer help: FCCPC
Address
Primary contractual correspondence
Correspondence for cancellations or terminations should be addressed to the relevant contracting TeamViewer entity.
Official contact address (example)
1E Limited, 2nd Floor Midas House, 62 Goldsworth Road, Woking, Surrey, GU21 6LQ, United Kingdom
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.