Cancellation Videoleap: Easy Method

What is Videoleap

Videoleap is a mobile and web video-editing app developed by Lightricks that offers free and premium subscription tiers for advanced editing features. Subscriptions can be purchased through Lightricks’ web payment system, Apple’s App Store (iOS), or Google Play (Android).

How to cancel Videoleap

• Web (Lightricks payment platform): Go to account.lightricks.com, sign in using the same method you used to activate the subscription, then click “Cancel your subscription.” (Source: Videoleap Help Center.)
• App Store (iOS): Cancel via Apple - open your Apple ID subscriptions in Settings and switch off or cancel the Videoleap subscription. Videoleap directs App Store customers to Apple for cancellations. See Apple support for step-by-step guidance: Manage subscriptions on your iPhone, iPad, or iPod touch.
• Google Play (Android): Cancel in the Google Play Store following Google’s subscription instructions. Videoleap’s Help Center refers users to Google Play support: Cancel or change a subscription.

What happens when you cancel

When you cancel a paid subscription it generally stops auto-renewal; you typically retain access to premium features until the end of the already-paid billing period. After the paid period ends, premium features are disabled unless you resubscribe. Projects and account data are usually retained under Lightricks’ terms, but access to premium-only assets and tools will cease. If you rely on project files or exported assets, export or back them up before the subscription lapse for safety.

Will I get a refund?

Refund handling depends on how you paid. For web payments processed by Lightricks, Videoleap’s Help Center asks users to send the purchase invoice/receipt by email to [email protected] to request a refund. App Store purchases and refunds must be handled by Apple (contact Apple Support). For Google Play purchases, Videoleap’s guidance is to send a Google Play receipt or transaction ID screenshot (from your Google Pay activity) to [email protected] to request review. The Help Center does not explicitly state a 14‑day statutory “cooling‑off” or automatic refund entitlement for Canadian consumers; users should consider their local rights and the platform provider’s policies when seeking a refund. (Sources: Videoleap Help Center.)

Videoleap plans and pricing

Your consumer rights in Canada

Videoleap’s public Help Center and Terms do not explicitly reference a Canadian statutory 14‑day cooling‑off period or other provincial consumer-protection refund rights. Canadian users may still have recourse under federal or provincial consumer protection laws or through payment-provider dispute processes. Apple and Google each operate their own refund/review systems for purchases made through their stores; for web payments, dispute the charge through your card issuer if initial contact with Lightricks does not resolve the issue. It’s advisable to confirm applicable provincial rules or seek local consumer-protection guidance when pursuing refunds for digital goods.

Customer experiences

Public reviews are mixed. Some users report fast, effective customer service and successful refunds after contacting support. Other reviews complain of unexpected automatic renewals after free trials, difficulty cancelling or getting refunds, and poor communication or missing VAT invoices. These mixed reports suggest variable outcomes depending on the purchase method and individual case handling. (Examples: positive review aggregated on SpotSaaS referencing Trustpilot; multiple negative reviews on Trustpilot and other review sites.)

Documentation checklist

• Purchase invoice or receipt (email or App/Google transaction receipt)
• Account email/username used to purchase the subscription
• Transaction ID or Google Pay screenshot (for Google Play purchases)
• Screenshots showing billing date, renewal charge, and any cancellation attempts
• Support ticket numbers or email correspondence (if any)

Common mistakes

Users commonly assume deleting the app cancels the subscription - this does not stop billing if the subscription was purchased through Apple or Google; you must cancel the subscription through the store or Lightricks web account. Another frequent issue is logging into the wrong account or using a different sign-in method than the one that originally activated the subscription, which prevents finding or cancelling the subscription on account.lightricks.com. Some users expect an immediate refund upon cancellation; if a charge has already posted it may not be automatically refunded. Always keep receipts and export any work before your paid period ends.

Comparative recap

After cancelling

Keep confirmation of cancellation (email or screenshot) and monitor your bank or card statement to confirm no further renewals occur. For web cancellations use account.lightricks.com. For refunds or questions consult Videoleap’s Help Center pages on refunds and cancellations (example: Videoleap Help Center - refund instructions and Videoleap Help Center - how to cancel). If you do not receive a satisfactory response, consider contacting your payment provider (Apple/Google/card issuer) to dispute the charge. Retain all documentation and correspondence until the matter is resolved; sending registered mail to Lightricks can provide proof of delivery for formal cancellation/complaint letters.

Address

Lightricks Ltd., Yesha'yahu Leibowitz 30, Jerusalem, Israel, 9190401.