Cancel Naked Wines: Easy Method

What is Naked Wines

Service overview

Naked Wines is an online wine retailer and membership service that funds independent winemakers and sells wine direct to customers.

The company offers an "Angel" membership model where members deposit a monthly sum to access member pricing and exclusive wines.

Membership basics

Angel members pay a recurring deposit which is used toward wine purchases and member discounts.

Membership features, pricing and terms are described on the Naked Wines website; see the official terms for full details.

How to cancel Naked Wines

Cancel via website (recommended)

• Sign in to your Angel Account page on the Naked Wines website.
• Locate the subscription or Angel membership settings and choose the cancel option.
• Follow on-screen prompts to confirm cancellation and keep a screenshot or confirmation email.

Cancel by email or phone

• Email: send a cancellation request to [email protected].
• Phone: call 1-800-673-14718 (Mon - Fri 8 a.m. - 8 p.m.; Sat 9 a.m. - 4 p.m.).
• Include your account email, order or membership reference, and a clear request to cancel.

Important note about app stores

• There is no documented option to cancel via the App Store or Google Play.
• Cancellations must be completed directly with Naked Wines using the website, email, or phone.

What happens when you cancel

Access and future billing

Cancelling stops future Angel subscription deposits so you will not be charged after cancellation takes effect.

Any immediately available account credit or outstanding benefits depend on Naked Wines' terms and the timing of your cancellation.

Account and data

Your Naked Wines account typically remains accessible for order history and records unless you request deletion.

Data retention and privacy practices follow the company policy; check the Naked Wines terms and privacy pages for details.

Will I get a refund?

Lost or damaged orders

• If an order is lost or damaged and a replacement cannot be dispatched within 7 days, Naked Wines will issue a full refund.
• Contact customer service with order details and any required evidence to request this remedy.

Returns for taste or dissatisfaction

• Naked Wines offers returns for unopened wine within 14 days of receipt for a full refund (usually as account credit); cash refunds may be available on request.
• Return shipping may be charged to you; check the specific return instructions for your order.
• There is no automatic statutory 14-day cooling-off right specific to Naked Wines in Nigeria; these returns are a voluntary company policy in applicable markets.

Naked Wines plans and pricing

Membership overview

The primary membership is the Angel membership, which uses a monthly deposit model toward wine purchases and member prices.

Pricing is typically displayed in USD on the public site; check your local checkout for currency and final amounts.

Pricing table

Your consumer rights in Nigeria

Local legal context

No Nigeria-specific statutory 14-day cooling-off period for Naked Wines was identified in the available information.

Presentations of return or refund policies by Naked Wines appear to be voluntary rather than required by local Nigerian law.

Where to get help locally

If you need local guidance or wish to escalate a complaint, consult the Consumer Protection Council of Nigeria.

Keep records of communications, orders, and any evidence of faults to support a local complaint if needed.

Customer experiences

Positive feedback

• Some customers praise wine quality, value and support for independent winemakers.
• There are reports of customer service honoring refunds when wines were not to taste.

Negative feedback

• Common complaints include missed or delayed deliveries and poor communication about orders.
• Many users report unexpected recurring Angel charges and difficulty cancelling or obtaining refunds.
• Some customers describe aggressive marketing, hidden charges, or weak post-sale support.

Documentation checklist

Before you contact support

• Account email address and password (if signing in to cancel).
• Order number(s) and dates for any items you want refunded or replaced.
• Payment method details and recent statement entries showing charges.

Evidence for damaged or lost orders

• Photographs of damage or packaging and any delivery notes.
• Tracking numbers and screenshots of delivery attempts.
• Copies of prior communications with Naked Wines support, if any.

Common mistakes

Relying on app-store cancellation

Many customers assume they can cancel via the App Store or Google Play; Naked Wines requires cancellation directly through its website, email, or phone.

Not keeping proof

Failing to save confirmation emails, screenshots, or photos of damaged goods reduces the chance of a smooth refund or replacement.

Missing account details

Not knowing the account email or order number slows support interactions and may delay resolution.

Comparative recap

Quick summary

This table summarizes key practical differences for quick reference: how to cancel, typical refund rules, pricing cues, and local rights.

Comparison table

After cancelling

What to check

Save any confirmation of cancellation and monitor your bank or card statements for future charges for at least one billing cycle.

If you expect a refund, note the timeframe stated by support and follow up promptly if it does not arrive.

Useful links and contacts

• Naked Wines terms: https://www.nakedwines.com/terms
• Customer email: [email protected]
• Phone support: 1-800-673-14718 (Mon - Fri 8 a.m. - 8 p.m.; Sat 9 a.m. - 4 p.m.)
• Nigeria Consumer Protection Council: consult local government resources for contact details.

Address

Head office

Naked Wines plc, 4th Floor, The Union Building, 51-59 Rose Lane, Norwich, Norfolk, 01603, United Kingdom.

Mail and escalation

No Nigeria-specific postal address for cancellations was found; use the website, email or phone for cancellation and queries.

For local escalation or consumer guidance, contact the Consumer Protection Council of Nigeria.