Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Acorn Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Acorn TV: Easy Method
What is Acorn TV
Overview
Acorn TV is a subscription streaming service specialising in British and international television drama, mysteries, and comedies. It is operated by RLJ Entertainment and offers series and films focused on UK, Australia, Canada, and other English-speaking markets.
Availability
Acorn TV is offered in multiple countries but, as of February 6, 2024, it is no longer available for subscription in Nigeria. Access and pricing for Nigerian users depend on foreign app stores or VPN use and may vary.
How to cancel Acorn TV
Cancel if you subscribed directly on Acorn TV
If you subscribed directly via Acorn TV's website, you must cancel using a web browser while logged in. Deleting the app will not stop billing.
- Log in at acorn.tv.
- Click "My Acorn TV" → "Manage Account" → "Cancel Membership".
- Confirm cancellation and keep any confirmation email or screenshot for your records.
- See Acorn's help article: How do I cancel Acorn TV?
Cancel via third-party stores and devices
If you subscribed through a third-party platform, you must cancel through that platform's subscription management - Acorn cannot cancel third-party subscriptions for you.
- Apple App Store (iPhone/iPad): Settings → Apple ID → Subscriptions → select Acorn TV → Cancel Subscription.
- Google Play (Android): Open Play Store → profile → Payments & Subscriptions → Subscriptions → select Acorn TV → Cancel Subscription.
- Amazon Prime Channels: Amazon account → "Prime Video Channels" → find Acorn TV → cancel subscription.
- Roku: Visit my.roku.com → Manage your subscriptions → find Acorn TV → cancel.
- Samsung Smart TV app: Open Samsung account on TV (Settings → General → System Manager → Samsung Account), go to Payment Info or Subscriptions/Purchase History and cancel; or use samsungcheckout.com.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of your current paid billing period. For free trials, cancelling before the trial ends prevents charges.
Confirm the end date shown in your account or the confirmation message so you know when access ends.
Automatic renewal and account data
Cancellation stops automatic renewal at the end of the billing period for the platform you used. Deleting apps does not stop renewals.
Acorn's account policies govern stored data; your account details and viewing history may remain unless you request deletion per their privacy policy.
Will I get a refund?
Acorn TV refund policy
Acorn TV's Terms state it does not provide refunds or credits for partial billing periods, unused subscription time, or unwatched content unless required by law.
- No refunds for partial months or unused time as a general rule.
- Free trials convert to paid subscriptions unless cancelled beforehand; cancelling during the trial avoids charges.
Exceptions and statutory rights
Certain jurisdictions have statutory cancellation windows: for example, the UK has a 14-day right and Brazil a 7-day right for refunds in some cases.
Nigeria is not listed in Acorn's terms, so entitlement to refunds in Nigeria depends on local consumer protection law and the payment platform's policies.
Acorn TV plans and pricing
Summary
Acorn TV pricing varies by country and platform. Official pricing is typically shown in USD, CAD, or other currencies on the service's regional pages and app stores.
Because Acorn TV is not officially available for subscription in Nigeria, exact local pricing for 2024/2025 is not published.
Pricing table
| Plan | Price | Availability in Nigeria |
|---|---|---|
| Standard subscription | Varies | Not officially available |
| Free trial | Varies | Not officially available |
Your consumer rights in Nigeria
Local consumer protection
Nigeria's consumer protection framework determines your rights for refunds and disputes when the country is not specified in a service's terms. Acorn's terms do not list Nigeria-specific rights.
If you paid via a foreign app store or payment processor, their terms may also affect refunds and dispute resolution.
Steps to seek redress
If you believe you are entitled to a refund or were billed incorrectly, gather proof (receipts, screenshots) and contact the platform used to subscribe first.
- Contact Acorn support if you subscribed directly: Acorn TV Help Center.
- If subscribed via Apple/Google/Amazon/Roku/Samsung, raise the dispute with that store or your payment provider (bank/card issuer) if needed.
Customer experiences
Positive reports
Some users report positive outcomes after contacting support, including full refunds and account adjustments when issues like geo-location errors prevented access.
These successes are often case-specific and may depend on the support team's discretion and the platform used to subscribe.
Common complaints
Public reviews note recurring problems: difficulty cancelling, unexpected billing, charges after deletion of the app, and slow or unhelpful customer service.
- Trustpilot reports include cancellation and billing frustrations.
- Reddit threads describe failed cancellation attempts and trial offers that led to charges.
Documentation checklist
What to gather
- Account email and username used for Acorn TV.
- Payment receipts or bank/card statements showing the charge.
- Screenshots of your subscription page, cancellation attempt, and any error messages.
How to present it
- Include dates and times of subscription and cancellation attempts.
- Send clear copies to support via the platform you used (Acorn direct support or the app store's support page).
Common mistakes
Deleting the app without cancelling
Many users mistakenly delete the Acorn TV app believing that stops billing. Deleting the app does not cancel subscriptions tied to your account or app store.
Always cancel through the platform where you originally subscribed and confirm cancellation via email or account page.
Cancelling the wrong account or platform
Another frequent error is cancelling on the wrong platform (for example cancelling on the device app but having subscribed via Apple/Google/Amazon). This can leave the active subscription unchanged.
Check the original billing source (credit card statement, receipt) to identify the correct platform before cancelling.
Comparative recap
Quick summary
This table compares core aspects relevant to Nigerian users: availability, cancellation route, refund likelihood, and pricing clarity.
Key differences
| Aspect | Acorn TV (Nigeria) | Typical major streaming services |
|---|---|---|
| Availability | Not officially available since Feb 6, 2024 | Major services often officially available with local pricing |
| Cancellation method | Depends on subscription source (Acorn site or third-party stores) | Usually via the account page or app store used for signup |
| Refunds | No refunds for partial periods generally; local law may vary | Varies by service and local consumer protections |
| Pricing clarity | Varies; no official Nigerian pricing published | Often displays local currency and clear plans |
After cancelling
Check billing and confirmations
Keep the cancellation confirmation email or a screenshot showing the cancellation and end-of-access date. Monitor your bank or card statement for any unexpected charges.
If you see continued billing after confirmed cancellation, contact the platform's support and your card issuer if necessary.
Useful links and support
- Acorn TV Help Center: support.acorn.tv
- Acorn TV Terms & Conditions: acorn.tv/terms-and-conditions
- Samsung Smart TV subscription help: Samsung app instructions
Address
Corporate address
Acorn TV corporate address (headquarters):
6320 Canoga Avenue, 8th Floor, Woodland Hills, California 91367
Notes on local presence
Acorn TV has no official Nigerian office or local cancellation address. Use the online help links above or the payment platform used to subscribe for account actions and disputes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.