Cancel Cbs All Access: Complete Guide

What is Cbs All Access

Service overview

Cbs All Access is the former name of the streaming service now operating as Paramount+. It provides TV shows, live channels (where available), and on‑demand content from CBS and partner networks.

Availability note

The service is not officially available in Nigeria as a locally priced offering for 2024/2025. Some users access the service from Nigeria using international accounts or VPNs, which can affect billing and consumer protections.

How to cancel Cbs All Access

Cancel via web (Paramount+ website)

• Go to paramountplus.com/account and sign in with your account.
• Navigate to "Cancel Subscription" or "Subscription" settings.
• Follow the prompts and confirm cancellation; you will keep access until the end of the current billing cycle or free trial.

Cancel via app stores (iOS and Android)

• iOS: Open iOS Settings → tap your Apple ID → Subscriptions → select Paramount+ → Cancel Subscription.
• Android: Open Google Play Store app → Menu → Payments & subscriptions → Subscriptions → select Paramount+ → Cancel subscription.
• If you subscribed through an app store, you must cancel through that app store; cancelling on the Paramount+ website will not stop app‑store billing.

What happens when you cancel

Access after cancellation

When you cancel, access generally continues until the end of your paid billing period or free trial. You retain streaming access for that remainder time.

Account and data

Your account details typically remain active for sign‑in and reactivation. Watch history and preferences may be retained by the service per its privacy policy.

Will I get a refund?

General refund policy

Paramount+ (formerly CBS All Access) states there are no refunds for fees already paid. Cancellation generally takes effect at the period end without partial or prorated refunds.

Exceptions and practical outcomes

• Some users report that customer service issues occasional courtesy refunds when requested firmly.
• Statutory rights (e.g., 14‑day withdrawal in the UK/EU) may allow refunds in those jurisdictions; this does not automatically apply in Nigeria.
• If billed via Apple or Google, you may also inquire with those stores about refunds under their policies.

Cbs All Access plans and pricing

Pricing overview

No official Nigeria‑specific pricing for CBS All Access / Paramount+ in 2024/2025 is published.

Notes on availability

Where the service is not officially offered in a country, pricing shown to users may depend on the billing country or VPN usage and can therefore vary.

Your consumer rights in Nigeria

Nigeria consumer protection summary

Nigeria has consumer protection laws and agencies that address unfair business practices and defective services. Specific application to streaming subscriptions can vary by case.

Practical steps and limits

• Check with the Consumer Protection Council or equivalent Nigerian agency for guidance on digital services.
• If you used an international payment method, local consumer protections may be limited; disputes with card issuer or payment provider could help.
• Document communications and billing evidence when requesting refunds or filing complaints.

Customer experiences

Positive reports

Some customers report successful courtesy refunds or helpful outcomes after persistent contact with support.

Negative reports

• Users describe difficulties cancelling through the website or app and being redirected to app store subscriptions.
• Reports exist of unexpected renewals and resistance from customer service before refunds are granted.
• Accidental plan switches have led to annual charges that were difficult to refund without firm negotiation.

Documentation checklist

What to prepare before contacting support

• Account email and username used for the subscription.
• Date of sign‑up and last billing date.
• Payment method details (last 4 digits of card) or app store receipt.

Proofs to collect

• Screenshot of subscription page showing active plan.
• Billing receipts or bank statement entries.
• Confirmation email for cancellation (save or screenshot).

Common mistakes

Wrong cancellation route

A common error is cancelling on the Paramount+ website when the subscription was purchased through Apple or Google. That does not stop app‑store billing.

Assumptions about refunds

Many users assume a prorated refund will be issued automatically; the service generally does not provide partial refunds unless granted as a courtesy.

Other examples

Stopping or deleting the app without cancelling the subscription leaves the subscription active. Also, switching plans accidentally can trigger unexpected charges.

Comparative recap

Quick method comparison

This table summarizes cancellation routes, ease, and likely refund outcomes to help decide which path applies to you.

Key takeaway

If you subscribed via an app store, cancel there. If you subscribed on the website, cancel on the website. Refunds are uncommon but sometimes granted.

After cancelling

What to check right away

• Save or screenshot the cancellation confirmation and any reference number.
• Monitor your bank or card statement to ensure no further renewals occur.

Helpful links and next steps

• Paramount+ account page: https://www.paramountplus.com/account
• Apple subscriptions help: https://support.apple.com/HT202039
• Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
• If you are in Nigeria, consider contacting your bank or payment provider about disputed charges if needed.

Address

Mailing address for corporate contact

CBS Interactive Inc. 1515 Broadway New York, New York 10036 United States

Notes about mailing

Mailing this address may be useful for formal written complaints, but support and cancellation are usually handled online or via app stores.