Cancel Cbs All Access: Easy Method

What is Cbs All Access

Service overview

CBS All Access was the original name for the streaming service now branded as Paramount+. It offers on‑demand TV shows, movies and some live sports/content from the Paramount group.

Availability note

The service is primarily offered in the US and some other regions. It is not officially marketed as a New Zealand domestic service; some NZ users access it via US accounts, gift cards or third‑party methods.

How to cancel Cbs All Access

Cancel via the website (recommended)

• Sign in at cbs.com/all-access/account or paramountplus.com/account.
• Go to Account > Subscription or Manage Subscription and select "cancel subscription".
• Follow on‑screen prompts; cancellation usually takes effect at the end of the current billing period.

Cancel via mobile app stores

• iOS (App Store): Open the App Store > tap your avatar > Subscriptions > select CBS/Paramount+ > Cancel.
• Android (Google Play): Open Play Store > Menu > Subscriptions > select CBS/Paramount+ > Cancel and confirm.
• If you subscribed through an app store, you must cancel through that store - not via the Paramount/CBS website.

Cancel via third‑party platforms

• If you subscribed through Amazon Channels, Roku, or another platform, cancel in that platform's subscription/settings area.
• Third‑party subscriptions are managed and billed by that platform, so contacting CBS/Paramount directly will not stop charges from the platform.

What happens when you cancel

Access after cancellation

When you cancel, your subscription normally remains active until the end of the current billing period.

You can continue streaming until that date; access does not normally stop immediately unless specified by the platform.

Renewal and billing

Cancellation stops future recurring charges but does not retroactively refund already charged fees.

Check the billing date in your account to confirm when the final access day will be.

Account data and settings

Your account information (profile, watch history, downloads where applicable) generally remains on file after cancellation.

You can usually restart the subscription later using the same account and payment method.

Will I get a refund?

Standard refund policy

The official terms state that fees are non‑refundable. Cancelling mid‑period does not create an automatic prorated refund.

Access is retained until the end of the paid period but you should not expect a refund as standard policy.

Exceptions and goodwill credits

• Occasional credits or refunds have been issued at the company's discretion for specific cases (e.g., accidental charges or clear technical errors).
• These exceptions are anecdotal and are not part of the published standard policy.

How to request a refund (if you wish to try)

• Contact support via the account help or the platform that billed you (Apple/Google/Amazon/Roku).
• Provide dates, screenshots, and a clear explanation (for accidental charge or technical failure claims).
• Be prepared that refunds are not guaranteed and that chargebacks or complaints to payment providers may be required in stubborn cases.

Cbs All Access plans and pricing

Pricing overview

Below are representative NZD prices (ranges) for Paramount+ plans commonly used by NZ customers accessing US subscriptions.

These figures reflect recent conversions and are approximate; availability in NZ is not official.

Your consumer rights in New Zealand

General NZ consumer protections

New Zealand consumer law protects against unfair trading, false representations and defective digital goods in certain circumstances.

However, specific automatic cooling‑off rules for streaming subscriptions like the EU/UK 14‑day right do not clearly apply in the same way in NZ.

Cancellation and refunds under NZ law

• Streaming providers' published terms generally govern refunds unless a statutory breach occurs.
• If service quality is deficient or misleading representations were made, you may have remedies under NZ consumer law.

Practical advice for NZ users

Document problems (dates, screenshots, errors) and attempt to resolve with the provider or the billing platform first.

If you believe your consumer rights have been breached, contact Consumer Protection (New Zealand) or seek advice before escalating to chargebacks or complaints.

Customer experiences

Positive feedback

There are relatively few positive reviews; some users report satisfactory content selection and occasional smooth viewing.

Positive comments are generally limited compared with negative reports in NZ Trustpilot summaries.

Negative feedback

• Frequent reports of app crashes, buffering, freezing and other playback glitches.
• Complaints about excessive, sometimes unskippable ads even on paid tiers.
• Billing and cancellation frustrations: unexpected renewals, difficulty obtaining refunds or stopping charges.

Balanced summary

Experiences are mixed but skew negative in public NZ reviews. Technical reliability and billing/customer service are the main pain points.

If you rely on a stable service, factor customer feedback into your decision to subscribe or renew.

Documentation checklist

Before contacting support

• Account email and username used to subscribe.
• Billing receipts or statements showing the charge(s) in question.
• Dates of subscription start, renewal, and cancellation attempts.

Evidence for refunds or disputes

• Screenshots of errors, playback problems, or failed cancellations.
• Correspondence with support, ticket numbers and timestamps.
• Platform used to subscribe (website, Apple ID, Google Play, Amazon, Roku) and any relevant platform receipts.

Common mistakes

Canceling in the wrong place

A common error is attempting to cancel on the Paramount/CBS website when the subscription was billed through Apple, Google Play, Amazon or Roku.

If you used an app store or channel, you must cancel inside that store or channel; otherwise charges will continue.

Assuming automatic refunds

Many users expect automatic prorated refunds after mid‑period cancellation; the published policy does not provide refunds as standard.

Expect to retain access until period end but not to receive a refund unless an exception is granted.

Comparative recap

Quick comparison

The table below compares common cancellation paths and the likely refund outcome for NZ users.

After cancelling

Immediate steps

• Save confirmation of cancellation (screenshots or emails) and final billing date.
• Check your bank/card statements to ensure no unexpected future charges appear.

Helpful links and support

• Account cancellation and settings: paramountplus.com/account
• CBS/Paramount subscription terms: allaccess.viacomcbs.legal (subscription terms)
• How to cancel on iOS (Apple Support): Apple subscriptions help
• How to cancel on Google Play (Google Support): Google Play subscriptions help

Address

Corporate mailing address

CBS Interactive Inc., 1515 Broadway, New York, NY 10036, United States.

Notes about NZ contact options

No New Zealand‑specific postal address for cancellations was identified; NZ users should use online account controls or the billing platform's support.

If you need official correspondence, use the US corporate address above and include full account details and evidence.