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Cancellation service #1 in Canada
Cbs All Access was the former name for the streaming service now managed as Paramount+. In Canada the service provides on‑demand TV series, movies and some live sports under the Paramount+ brand and billing is handled either directly through Paramount+ (paramountplus.com) or through third‑party app stores (Apple App Store, Google Play).
After cancellation your account stays active until the end of the current billing cycle; you retain access to content for that remaining period. The service will not renew at the next billing date. Your account profile and viewing history typically remain on file in case you resubscribe, subject to Paramount+’s data retention and privacy policies.
Paramount+’s standard policy is that fees are non‑refundable, including for unused portions of a billing period if you cancel early. In rare circumstances Paramount+ may issue credits or refunds at its sole discretion. If you subscribed through Apple or Google Play, refunds for purchases are subject to Apple or Google’s refund procedures and policies and must be requested from them. Quebec residents have specific consumer protections: under Quebec law you may be entitled to an earlier cancellation and a refund of the unused portion of a billing period; Paramount+’s terms acknowledge that right for Quebec customers.
| Plan | Price | Notes |
|---|---|---|
| Paramount+ (ad‑supported) | Varies | Price and availability depend on region and platform. |
| Paramount+ (ad‑free) | Varies | Higher tier with fewer or no ads; availability and naming may vary. |
There is no general Canada‑wide 14‑day cooling‑off right for streaming subscriptions; standard cancellation and refund terms are governed by the service contract and platform policies. Quebec provides additional consumer protections: Quebec law and Paramount+’s terms allow Quebec residents the right to request earlier cancellation and a refund of the unused portion of a billing cycle when applicable. Outside Quebec, refunds are not generally available except in exceptional, discretionary cases or where a platform’s refund policy (Apple/Google) provides relief.
Reviews are mixed. Positive feedback often highlights content strengths - for example live sports coverage and an expanding catalogue of originals. Common negative reports concern app performance (freezing, buffering, crashes), frequent or long ad breaks even on some paid tiers, frustrating playback controls, and inconsistent content availability in Canada due to licensing. Users also report occasional billing and customer‑support difficulties when seeking refunds or help.
Many cancellations fail because users try to cancel on the platform where they were not billed. If you subscribed directly at paramountplus.com you must cancel at your Paramount+ account, not in the App Store or Google Play. Conversely, if you subscribed through Apple or Google Play you must cancel through that store’s subscription settings. Another common error is expecting an automatic refund: Paramount+’s standard policy is non‑refundable charges for partial periods, so assume no refund unless you qualify under Quebec law or receive a discretionary credit. Finally, failing to sign into the correct account (multiple emails) often prevents locating and cancelling the active subscription.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct subscription) | No refund from Paramount+ generally; remains active until end of billing period (Quebec exception may apply) | Low - cancel at paramountplus.com/account |
| App Store (Apple ID) | No refund from Paramount+; may request refund from Apple per Apple’s policies | Low - cancel via Apple ID subscription settings |
| Google Play Store | No refund from Paramount+; Google Play refund policy applies | Low - cancel via Google Play subscriptions |
Keep your confirmation or note the date you cancelled and the date your access ends. If you need a refund or credit, contact the provider that processed your payment: Paramount+ for direct billing, Apple for App Store purchases, or Google for Play Store purchases. For direct account management visit paramountplus.com/account. For Apple subscription help see Apple’s subscriptions support. For Google Play subscription help see Google Play help. If you are a Quebec resident and believe you are entitled to a refund of the unused portion, mention Quebec consumer protections when you contact support.
Paramount Global (corporate contact) - 51 West 52nd Street, New York, NY 10019, United States. If you choose to send physical correspondence, consider using registered mail and include all account details and proof of purchase; note that official subscription cancellations are generally handled online or via the store used for your purchase.
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Written by Mason Young
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.