Cancel Startimes: Easy Method

What is StarTimes

Overview

StarTimes is a digital television and streaming service operating in Nigeria and other African markets. It offers terrestrial and satellite TV bouquets plus a StarTimes ON streaming app for mobile and web access.

Services

Services include antenna (DTT) and dish (satellite) bouquets, a mobile/desktop app for streaming, and optional third-party billing through mobile operators such as MTN.

How to cancel StarTimes

Cancel using the StarTimes ON app

• Install/open the StarTimes ON app (Android on Google Play, iOS on App Store).
• Go to "Me" → "Manage My Subscriptions".
• Select the bouquet you want to stop, tap "Unsubscribe" and confirm.
• Your subscription remains active until its expiry date after confirmation.

Cancel via web portal, MTN or bank

• Web portal: Log in to the StarTimes web portal → "Manage My Subscriptions" → select bouquet → confirm "Unsubscribe".
• MTN: If you subscribed through MTN, use the MyMTN app or MTN website → "Me" → "My Orders" → "StarTimes ON VIP Orders" → in "Paid" select the payment → tap "Unsubscribe".
• Bank: Contact your bank to stop or block automatic payments to StarTimes if payments are via card or direct debit.

What happens when you cancel

Access after cancellation

When you confirm cancellation, your StarTimes subscription stays active until the end of the current paid period.

You will retain access to channels or app features until the expiry date; service stops automatically after expiry.

Automatic renewal and retries

StarTimes sends app push notifications two days before renewal as a reminder.

Failed payments are retried daily for seven days before the subscription is cancelled by the system.

Will I get a refund?

Standard refund policy

StarTimes does not offer refunds for cancelled subscriptions. Cancellation stops future renewals but does not reimburse the remainder of the current period.

Exceptions and dispute resolution

• There is no stated 14-day refund right in StarTimes' cancellation/refund policy.
• If you believe you were incorrectly billed or charged, keep records and raise a formal complaint; outcomes may vary and StarTimes may investigate specific billing errors.

StarTimes plans and pricing

Pricing table

Pricing notes

Prices shown are converted values and may vary with local offers, promotions, or exchange rates.

Conversion reference used for these prices was mid-market as of Jan 2026; local NGN amounts may differ.

Your consumer rights in Nigeria

Key legal options

If you have unresolved billing or service disputes, you may escalate your complaint to the Nigerian Communications Commission (NCC).

StarTimes has been reported to respond when complaints are escalated to the NCC in some cases.

Practical consumer steps

• Keep payment receipts, screenshots, and transaction IDs for any dispute.
• Use formal complaint channels first (support through the app/portal or office), then escalate to NCC if unresolved.
• Contact your bank to block or stop recurring payments when necessary.

Customer experiences

Negative reports and common themes

Public reviews show recurring complaints about billing errors, unexpected charges, and difficulties cancelling.

Examples include reports on Trustpilot with low ratings and multiple Nairaland threads describing unacknowledged payments or poor support. See a summary at 19pine.ai and community reports at Nairaland.

Positive and neutral notes

Some users successfully cancel via the app or web portal without issue and retain access until expiry as expected.

Escalation through formal channels such as NCC or providing clear transaction proof may improve the chance of resolution for billing disputes.

Documentation checklist

Before you contact support

• Account username or registered email/phone number.
• Transaction receipts, payment confirmations, and transaction IDs.
• Dates and screenshots showing subscription status, renewal notices, or charges.

When escalating a complaint

• Record support ticket numbers, names of agents (if any), and dates of contact.
• Keep device details (device ID, app version) and the bouquet name involved in the dispute.
• Copies of any in-person payment slips if you paid at an office or hall.

Common mistakes

Assuming immediate service stop or refund

Many users expect instant termination of access or a refund after cancellation. StarTimes keeps service active until the paid period expires and generally does not refund.

Not keeping proof of payment

Users who paid at offices or through third parties sometimes find payments not reflected in the system and lack the receipts to resolve it.

Always retain receipts and take photos/screenshots when you pay in person or via online transfers to avoid disputes.

Comparative recap

Quick method comparison

After cancelling

What to monitor

Monitor your account and bank/phone billing for one renewal cycle to ensure no further charges occur.

Keep confirmation screenshots and any email receipts showing the unsubscribe action.

Helpful links and complaint escalation

• Guide to cancelling (detailed steps): onetouch.ng cancellation guide
• Complaint filing and community summaries: 19pine.ai
• Community reports and experiences: Nairaland thread

Address

Official contact location

Plot 1765, Oyin Jolayemi Street, Victoria Island, Lagos.

Notes about correspondence

No specific postal cancellation address was confirmed in public sources; the above is a known StarTimes office location and may be used for written correspondence or in-person visits.