Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Crashplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Crashplan: Easy Method
What is Crashplan
Overview
CrashPlan is an online backup service designed to protect files by copying them to cloud storage and retaining versions for restore.
It is commonly used by individuals and businesses; CrashPlan Small Business is a legacy business-focused offering.
Core functionality
Key features include continuous backup, file versioning, and remote restore capabilities.
Plans may offer limited or unlimited storage and different device allowances depending on the tier.
How to cancel Crashplan
Cancel via CrashPlan website (payment portal)
- Sign in to the payment portal (handled via Paddle) using the email on your CrashPlan account.
- Go to Subscriptions or Billing in the portal, find the active CrashPlan subscription, and click "Cancel subscription".
- Confirm cancellation; note that cancellation takes effect at the end of your current billing period.
Cancel if you subscribed through Apple or Google
- If you purchased via the App Store or Google Play, manage and cancel the subscription in the platform's native subscription settings (e.g. Apple Settings > Subscriptions or Google Play Store > Subscriptions).
- CrashPlan Help Center does not provide a separate in-app cancellation for these purchases, so use the store's management tools instead.
What happens when you cancel
Access and billing
Once cancelled on the payment portal, your subscription remains active until the end of the current billing period.
No further recurring charges will be taken after the billing period completes.
Data retention and removal
After cancellation, CrashPlan will remove stored data according to its retention policy and terms of service.
Make sure to export or locally copy any data you need before retention periods expire.
Will I get a refund?
General refund policy
CrashPlan's general policy for typical subscriptions (including Small Business) is that subscriptions are non-refundable.
This means refunds for unused time or licenses are generally not provided.
Limited exceptions
- The Master Services Agreement contains a limited "money-back guarantee" for initial purchases of certain Cloud Service Offerings only.
- That guarantee requires written notice within the first 60 days and does not apply to renewals or most Small Business subscriptions.
Crashplan plans and pricing
Pricing overview
CrashPlan publishes pricing in USD; no official NZD pricing was found for 2024/2025.
If CrashPlan supports NZD billing you would see it on your account billing page.
Plan details
| Plan | Price | Billing period | Key features |
|---|---|---|---|
| Essential | US$2.99/month | Monthly | Up to 200 GB, up to 2 devices |
| Professional | US$8.00/month or US$88/year or US$158/2 years | Monthly / Annual / 2-Year | Unlimited storage, up to 2 devices per user |
| Enterprise | US$120/year | Annual | Unlimited storage, unlimited deleted file retention, up to 4 devices per user |
| Small Business (legacy) | US$9.99/month or US$88/year per device | Monthly / Annual | Per-device subscription for Small Business clients (legacy pricing) |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand's Consumer Guarantees Act 1993, services supplied to consumers must be fit for purpose and provided with reasonable care and skill.
Suppliers cannot contract out of CGA rights by inserting "no refunds" clauses for consumer services.
Implication for CrashPlan (business use)
CrashPlan Small Business plans are typically business-to-business services, so the CGA likely does not apply to those subscriptions.
Consequently, CrashPlan's "no refunds" policy and contractual refund terms are more likely to be legally effective for business subscriptions in NZ.
Customer experiences
Positive feedback
- Some reviewers praise CrashPlan for flexibility, reliability, ease of use, unlimited storage, and versioning. GetApp NZ
- Other users note a straightforward interface, helpful backup notifications, and simple selection of content to back up. SoftwareAdvice NZ
Negative feedback
- Many users report problems restoring data, unexpected data deletion, slow or failed restores, and poor support responses. Trustpilot NZ
- Complaints also include high resource use, corrupt backups, long support waits, and difficulty cancelling in some cases. GetApp NZ, SoftwareAdvice NZ, Reddit
Documentation checklist
Essential account details
- Registered account email address
- Subscription or order ID shown in billing
- Invoice or payment receipts (dates and amounts)
Support and cancellation evidence
- Screenshots of subscription status and cancellation confirmation
- Copies of any support tickets or correspondence
- Proof of purchase if bought through App Store / Google Play (store receipt)
Common mistakes
Cancelling on the wrong platform
Users sometimes try to cancel via CrashPlan when the subscription was purchased through Apple or Google.
If you used the App Store or Google Play you must cancel in that store's subscription settings to stop renewals.
Assuming refunds or losing access unexpectedly
Assuming an automatic refund after cancellation is a common error; CrashPlan generally does not refund unused time for business plans.
Failing to export data before retention expires can lead to permanent loss after cancellation - always back up locally.
Comparative recap
Quick comparison
| Topic | CrashPlan (NZ context) | Recommended action |
|---|---|---|
| Cancellation method | Via payment portal (Paddle) or via App Store / Google Play if purchased there | Cancel where you were billed; use store subscription settings for mobile purchases |
| Refund likelihood | Generally no refunds for Small Business; limited 60-day guarantee for some cloud offers only | Expect no refund for business plans; request written review within 60 days only if eligible |
| Data safety after cancel | Data removed per CrashPlan retention policy after cancellation | Export important data before cancellation and confirm retention windows |
| Consumer protection (NZ) | CGA protects consumers but likely not business subscriptions | Check whether purchase was personal (consumer) or business; pursue CGA only for consumer purchases |
After cancelling
Immediate next steps
Download or copy any files you need from CrashPlan before retention expiry.
Check your billing page and confirm no future charges are scheduled.
Useful links and support
Address
Postal address for legal notices
CrashPlan Group LLC, 400 South 4th Street, Suite 410, PMB 31083, Minneapolis, Minnesota 55415, United States of America.
Attention: Legal Department
Practical note
Most cancellations are completed via the online payment portal rather than by post; use the portal first.
If you need to send a formal termination notice, use the postal address above and retain proof of posting.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.