Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kamatera service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kamatera: Easy Method
What is Kamatera
Service overview
Kamatera is a cloud infrastructure provider offering virtual servers, storage, and networking on a pay-as-you-go basis. It provides an online console for managing instances, billing, and account settings.
How it is typically used
Customers use Kamatera for hosting, development, and scalable compute workloads with hourly or monthly billing options. There is a 30-day free trial for new users to test the service.
How to cancel Kamatera
Cancel via Kamatera console (full account)
- Terminate all active servers and remove any active resources from the console.
- Go to your User Profile page and scroll to "Account Status".
- Click "Disable My Account" and confirm; account must have no active servers and no outstanding debt.
- Once disabled, the account is no longer active but a record is retained for financial and tax regulatory purposes per GDPR.
- Official guidance: Kamatera terminate account FAQ.
Cancel subscriptions (billing section)
- Sign in and go to Billing → Subscriptions in your account dashboard.
- Locate the subscription you want to stop and click "Manage Subscription".
- Choose "Cancel Subscription" and confirm the cancellation.
- If you used third-party billing (rare), follow the provider-specific cancellation steps instead.
- Guide reference: Subscription cancellation walkthrough.
App stores and third-party platforms
- There is no evidence Kamatera offers subscriptions via the App Store or Google Play; services are provided through their website and console.
- You generally cannot cancel Kamatera services via mobile app stores; use the web console instead.
- Community note: Reddit discussion on app store availability.
What happens when you cancel
Account status and access
After you disable your account, the account is no longer active and you will lose access to running servers. Any running instances must be terminated before disabling the account.
Kamatera retains account records for financial and tax regulatory reasons in line with GDPR and accounting requirements.
Billing and renewals
Billing stops for new usage once the account is disabled, provided there are no outstanding debts or active resources. You must clear any unpaid balance before disabling.
Automatic renewals for active subscriptions will cease after cancellation, but confirm via the Billing → Subscriptions page to avoid surprises.
Data and backups
Terminate instances and download backups before cancelling; once resources are removed you may not be able to recover data. Do not rely on cancellation to preserve data.
Keep local copies of important configurations, logs, and snapshots prior to termination to avoid permanent loss.
Will I get a refund?
Main refund stance
Kamatera operates on a pay-as-you-go basis and generally does not provide refunds for unused balances. Users are advised to use remaining funds before terminating the account.
Sources note no refunds for unused pay-as-you-go credits or remaining balance; plan accordingly.
Trial period and exceptions
- Kamatera offers a 30-day free trial; after the trial standard billing applies and leftover trial balance is not generally refundable.
- There is no widely published, explicit blanket refund policy in their public terms beyond pay-as-you-go statements.
- If you believe you have exceptional grounds for a refund (billing errors, misconduct), raise a support case promptly and keep documentation.
Where to confirm refund requests
Submit refund queries to Kamatera support and include invoices, timestamps, and screenshots of balances or suspensions. Keep support case numbers for escalation.
Independent summaries: refund notes and trial details give contextual information.
Kamatera plans and pricing
Representative plans (NZ examples)
Below are NZ-specific example plans from available reviews; actual prices depend on configuration and current rates.
Notes on pricing
Kamatera uses an hourly or monthly pricing calculator; final charges vary by region, CPU type, storage, and bandwidth.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1 vCPU (Type A, 2667 MHz, 1 GB RAM, 20 GB) | NZ$6.92 | Monthly | 1 vCPU, 1 GB RAM, 20 GB storage, 5 TB bandwidth |
| 4 vCPU (Type A, 10667 MHz, 4 GB RAM, 50 GB) | NZ$48.44 | Monthly | 4 vCPU, 4 GB RAM, 50 GB storage |
Your consumer rights in New Zealand
Key statutes that apply
In New Zealand, the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA) protect consumers for services and representations.
These laws require services to be provided with reasonable care and skill, fit for purpose, and accurately described.
When these rights apply to cloud services
- If access is repeatedly lost due to billing errors or account lockouts, CGA remedies (repair, repeat service, or compensation) may be available.
- If Kamatera makes false or misleading statements about billing or services, the FTA may be engaged to remedy unfair conduct.
Practical steps for NZ consumers
- Keep invoices, screenshots, and support correspondence to document failures.
- Contact Kamatera support first to resolve the issue; escalate with the case number if needed.
- If unresolved, contact Consumer Protection or pursue mediation under NZ dispute resolution channels.
Customer experiences
What users praise
Users frequently commend Kamatera's responsive and knowledgeable support teams and dedicated account managers. Reviewers point to strong uptime, performance, and flexible configurations.
Positive summaries include ease of use, transparent billing when it works, and reliable performance.
Common complaints
Negative feedback often concerns billing errors, automated suspensions despite positive balances, and slow resolution of access or lockout issues.
Some users report repeated requests to add funds and delayed or inadequate billing support during such incidents.
How this affects cancellation decisions
- Positive support experiences can make cancellation straightforward when needed.
- Billing or lockout problems may require extra documentation and persistence to resolve before or after cancelling.
Documentation checklist
Required account records
- Account username, email, and User Profile page screenshots.
- Server IDs, names, and termination confirmations for all instances.
- Billing statements, invoices, and transaction IDs showing payments and balances.
Support and evidence
- Support ticket numbers, copies of emails, and chat transcripts with timestamps.
- Screenshots of "Account Status" and "Disable My Account" steps when available.
- Backups or exported data and confirmation that data was downloaded prior to termination.
Common mistakes
Not terminating servers first
A frequent error is disabling the account before terminating active servers. Kamatera requires no active servers to disable an account; leaving instances running blocks cancellation.
Always check the console and stop or destroy resources first to avoid delays.
Expecting automatic refunds or transfers
Many users assume remaining pay-as-you-go credits will be refunded. Kamatera generally does not refund unused balances, so failing to use or withdraw credits before cancellation can result in loss.
Plan resource usage or request account credit adjustments before disabling the account.
Using app-store assumptions
Some customers attempt to cancel through the App Store or Google Play. Kamatera services are managed via the web console, so app-store cancellations typically do not apply.
Follow the web console steps and billing subscriptions page for correct cancellation processing.
Comparative recap
Quick side-by-side
The table below summarizes key cancellation and refund points to review before deciding to cancel.
Summary table
| Topic | Kamatera (short) |
|---|---|
| How to cancel | Disable account via User Profile after terminating all servers; cancel subscriptions in Billing → Subscriptions. |
| Refunds | No general refunds for unused pay-as-you-go balances; 30-day trial available but leftover trial credit not typically refunded. |
| Common issues | Billing errors and account lockouts reported; keep documentation and escalate support if needed. |
| NZ consumer protections | CGA and FTA may provide remedies for service failures or misleading conduct. |
After cancelling
Confirmations and records
Keep confirmation emails or screenshots showing the account was disabled and that no active servers remain. Save all final invoices and payment receipts for tax and record-keeping.
Retention of financial records is normal; Kamatera retains records for regulatory reasons.
Useful links and next steps
- Kamatera terminate account FAQ
- Subscription cancellation guide
- If you encounter unresolved billing or access issues, raise a formal support ticket and keep the case number for escalation or consumer protection complaints.
Address
Corporate contact location
Kamatera does not publish a New Zealand-specific postal address; US corporate addresses are commonly cited for formal correspondence.
Known corporate address
315 Madison Ave, New York, New York 10017, United States
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.