Cancel Wetransfer: Easy Method

What is Wetransfer

Overview

WeTransfer is a cloud-based file transfer service that lets users send large files via simple web or app interfaces. It offers free transfers and paid plans with added storage, security, and features for frequent or professional users.

Core functionality

The service focuses on sending files up to a set size, sharing via links or email, and storing transfers for a limited time on free plans. Paid plans add longer retention, branding, and increased transfer limits.

How to cancel Wetransfer

Cancel via website or app

• Sign in to your WeTransfer account on wetransfer.com or open the WeTransfer app.
• Go to Account Settings → Manage Plan.
• Select Cancel Plan and follow the on-screen prompts to confirm cancellation.
• Keep the confirmation email or screenshot for your records.

Cancel App Store (in‑app) subscriptions

• If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions on your iPhone/iPad or through Apple’s subscription page.
• Open Settings → [your name] → Subscriptions, find WeTransfer, and tap Cancel Subscription.
• In-app cancellations initiated in the App Store may be reflected in WeTransfer after Apple processes the change.

What happens when you cancel

Access and feature changes

When you cancel an active paid plan, you typically keep access to paid features until the end of your current billing period. After that date, your account reverts to the free plan or feature set.

Data and transfers

Stored transfers and files may be affected by the plan change: paid retention periods will end and files may be deleted according to WeTransfer’s retention policy.

Download or back up any files you need before the end of your paid period to avoid data loss.

Will I get a refund?

Standard refund policy

Refund eligibility depends on how you purchased the plan and the timing of the request. Automatic refunds are not guaranteed and are assessed case by case.

Exceptions and how to request a refund

• If you subscribed via the App Store, Apple manages refunds for in‑app purchases; request a refund through Apple’s report-a-problem system.
• If you subscribed directly via WeTransfer (web), contact WeTransfer support at support@wetransfer.com to request a refund and provide your account details and receipt.
• Include purchase date, transaction ID, and reason for the request to speed up assessment.

Wetransfer plans and pricing

App Store in‑app prices (New Zealand)

Notes on pricing

These App Store in‑app prices reflect NZD pricing available in the New Zealand App Store. Web-based, Pro, or Enterprise pricing in NZD was not publicly found and is often listed in USD or EUR.

Your consumer rights in New Zealand

Statutory rights overview

New Zealand consumers have protections under local consumer law, including rights concerning services and truthful representations. Remedies may be available if the service is not delivered as promised.

Practical steps and agencies

• If you believe your rights are breached, contact WeTransfer support first and keep records of communications.
• For further guidance, check Consumer Protection New Zealand resources at consumerprotection.govt.nz or seek advice from Citizens Advice Bureau.

Customer experiences

Common praises

Many users praise WeTransfer for its simplicity, quick large-file transfers, and the convenience of link-based sharing without complex setup.

Common complaints

Frequent complaints include confusion over subscription origin (App Store vs web), unexpected auto-renewals, and concerns about file retention after plan changes.

Documentation checklist

Required information

• Account email used for the WeTransfer subscription.
• Subscription receipt or transaction ID (from Apple or WeTransfer).
• Date of purchase and plan name.

Optional supporting items

• Screenshot of the active subscription in the App Store or WeTransfer account page.
• Copy of the cancellation confirmation or error messages if cancellation failed.

Common mistakes

Subscription source confusion

Many users assume cancelling in the WeTransfer app will stop an App Store subscription, or vice versa. This can lead to continued charges if the subscription was made through Apple.

Timing and auto‑renewal

Waiting until the renewal date or misunderstanding the billing cycle may result in an unexpected charge. Confirm the billing period and cancel with enough time before the next payment.

Comparative recap

Quick comparison

The table below summarises typical App Store plans, approximate NZ pricing, billing frequency, and where to cancel.

Notes on comparison

App Store purchases are governed by Apple’s subscription handling; web purchases are handled directly by WeTransfer. Check where you bought the subscription before attempting cancellation.

After cancelling

What to do next

• Download any files you need before the end of your paid period.
• Save confirmation emails or screenshots of cancellation for your records.
• Monitor your bank or Apple account for the final billing and any refunds.

Support and further actions

• Contact WeTransfer support: support@wetransfer.com.
• Visit WeTransfer help pages: wetransfer.com.
• For App Store subscription help and refunds, see Apple support: Manage subscriptions on iPhone and iPad.

Address

Postal address

WeTransfer does not provide a public postal address for cancellations in New Zealand. There is no NZ‑specific postal cancellation address available.

Online cancellation requirement

All cancellations must be completed online via the WeTransfer website or app under Account Settings → Manage Plan → Cancel Plan, or via Apple subscriptions for App Store purchases.

For assistance, contact support@wetransfer.com or use in‑app support.